Interview skills of English tourist guide card

Interview skills of English tourist guide card

In view of the interview process and related scoring system of China's tour guide qualification examination, the author puts forward the following suggestions to the majority of candidates taking the tour guide qualification examination.

First, memorize relevant historical knowledge on the basis of the guide.

In the interview process of tour guide qualification examination, there are generally 5-9 questions about basic knowledge, and their contents generally come from ideological and cultural knowledge mainly in literature, history, philosophy, education and art; Scientific and cultural knowledge focusing on medicine, astronomy, calendar, mathematics, agriculture, invention and creation; Folk cultural knowledge based on Yin and Yang, Five Elements, Eight Diagrams and Zodiac; Religious and cultural knowledge based on Buddhism, Taoism, Christianity and Islam. In addition, there are 1-2 historical and cultural knowledge or place name knowledge related to the scenic spots introduced by the on-site tour guide. Other interview topics are generally related to the practice of tour guides.

Second, show a good first impression on the basis of "reasonable collocation"

The first impression comes from proper dress and reasonable collocation. Specifically, it can be summarized as follows: suits and ties are not necessarily required, but they should not be too casual, and formal leisure is better; The style is simple and generous, and it is best not to have too many pockets, bare knees or holes in pants; Manners should grasp the principle of "less stable key points, more lively points".

Third, on the basis of "full preparation", actively improve the on-site tour guide.

There is a "on-site tour guide" link in the interview for the tour guide qualification examination. Generally 1 tourists randomly select 3-5 scenic spots for on-site tour guide, and on-site tour guide is usually the first exam content. For those candidates who are artistic, they can say, "Teacher, can I delay you 1 minute to perform a program first?" Harmonica, singing and magic are all acceptable, which is the best first impression. For those nervous candidates, it can be buffered by preparing relevant current affairs materials and jokes in advance, and it can also be used to replace some tour guide words that are not clearly remembered. The combination of current affairs information introduction and joke buffering, plus regular self-introduction, can easily win the favor of examiners before the formal introduction of scenic spots.

Four, based on "dialectical thinking", fully grasp the examiner's psychology.

Candidates should adopt a dialectical way of combining theory with practice when answering practical questions about tour guides. Take the examiner's question as an example. "When tourists ask you about the group profits of travel agencies, what would you say?" For example, candidates can answer this question: "In theory, we should keep the business secrets of travel agencies, answer skillfully or refuse to answer. But in reality, I would answer like this,' Oh, you are asking about group profits, right? According to the announcement of the Provincial Bureau of Statistics, the average tour fare profit of travel agencies in our province is 5 percentage points, ranking above the national level.

Five, based on "flexibility", show the image of the tour guide.

On the one hand, the on-site tour guide examines the candidates' mastery of the basic knowledge of tour guide, tour guide practice, policies and regulations, on the other hand, it also examines the candidates' ability to deal with emergencies. And for the tour guide industry, the ability to deal with emergencies is more important than mastering basic knowledge. Therefore, in the interview, candidates must be flexible.

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