How does Guangxi tourism respond to the incident that a woman booked a sea view room but it was a rough room?

On June 4th 10, Ms. Zhang's reservation at a hotel in Weizhou Island was reported to be inconsistent with the reservation. Guangxi Tourism Development Committee paid close attention to it and immediately took measures to deal with it. Guangxi Tourism Development Committee has long attached great importance to the quality of tourism services and tourists' complaints, implemented the responsibility system of first inquiry for tourists' complaints, and coordinated with the member units of the Inter-Ministerial Joint Conference on Tourism in the autonomous region to handle complaints in time and answer tourists' complaints.

After this incident, Guangxi Tourism Commission instructed Beihai Tourism Commission to actively coordinate relevant departments to handle it. At present, the Hui Lalire Inn on Weizhou Island in Beihai has been closed for rectification and accepted for investigation and handling.

In the report, the staff of the Holiday Office said that "if the hotel is not a star-rated hotel, the content of the complaint is false online propaganda, and HKTB cannot accept the complaint", which was verified by the staff on duty of the Holiday Office of Guangxi Tourism Development Committee. The inappropriate remarks made by the personnel on duty do not conform to the consistent practice of Guangxi Tourism Development Committee.

Guangxi Tourism Development Committee immediately criticized and educated the personnel on duty, immediately organized and asked the personnel on duty in the whole region to receive, handle and feedback the complaints of tourists at the first time, and ensured the five unification of "safety, order, quality, efficiency and civilization" during the Mid-Autumn Festival and Golden Week holidays.

Guangxi Tourism Development Committee welcomes tourists and media supervision to do a better job in tourism in Guangxi.

I hope so. But as the website of the company involved, there is no one to supervise it! ! !