Traditional Culture Encyclopedia - Travel guide - Will the donkey mother automatically refund if she doesn't travel?
Will the donkey mother automatically refund if she doesn't travel?
1. Refund should be handled by calling customer service before noon the day before going to the scenic spot 12 (except for some scenic spots, please refer to the relevant instructions for tourists to book scenic spots). 2. To modify the order quantity or cancel the order after online payment, you need to call the customer service before noon 12 the day before going to the scenic spot, deduct 5% of the penalty (for example, a single order 100 yuan, the handling fee is 100*5%), and return the remaining amount to the tourist account. Tourists need to provide an account (my mother's deposit account, UnionPay or bank account), and we will transfer the remaining balance to the tourist account within 5 working days. Call to cancel the order after 12, and the fee will not be refunded. 3. After the payment of the physical tickets for the scenic spots is successful, the tickets will be sent out without refund. 4. Precautions for refund and cash withdrawal: (1) Mama Donkey provides two channels for tourists to apply for refund and cash withdrawal, and the specific process is as follows: a. Select a refund to a deposit account: apply for a refund-apply for cash withdrawal-customer service telephone for second confirmation-Mama Donkey's review-refund is successful (recommended) b. Select a refund to a bank account: apply for a refund-customer service telephone to confirm the refund application-communicate personal information by telephone. Visitors can apply for a refund and cash withdrawal in "My Donkey Mother-Deposit Account-Cash Withdrawal Details". (3) Due to the simple communication by telephone, account errors, unsafe/non-existent accounts, bank rejection, etc. are easy to occur. In order to ensure the security of your account and save your waiting time, tourists are advised to refund to "My Donkey Mother-Deposit Account". (4) Select the tourists who refund to the bank account, and complete the refund within 3-5 working days after confirming the refund; Select the refund to the deposit account of the donkey mother, and complete the refund within 1~2 working days after confirming the refund. (5) After the tourists confirm the refund, Mama Donkey's customer service will contact you by phone to confirm your personal information to ensure the smooth refund.
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