Travel agency recruitment interview questions

Planning travel agency oral examination questions: Planning and commissioning job responsibilities 1. Proficient in various common business costs purchased by the planning and commissioning department

A: Tickets and discounts for various attractions

B: Listed prices of various hotels, group quotations during peak and off-peak seasons, companion bed prices and number of group rooms

C: Discounted meal prices at various restaurants

D: Passenger transport unit price of various types of tourist buses: Yuan/km and route kilometers and all-inclusive price of special routes (Henan buses) Parking toll scale for various types of buses and routes

E: Air ticket rebates

2. When you answer the phone, you must be polite and tactful. When you receive the call, you must say: Hello, ** (travel company)

3. When you answer the phone, your voice must be sweet. The sound speed is moderate and the language is tactful and smooth, making customers feel reassured and comfortable.

4. When answering business consultation calls, you must remember the name of the other party’s travel agency, business contact person, fax, phone number, and route requirements (number of people, route attractions, accommodation standards, car usage, return status, etc.) Departure time) If you have a mobile phone, it is best to leave the other party’s direct contact information.

5. When making a quotation, you must be quick and accurate, and fax the quotation to the other party within 5 minutes.

6. After sending the fax to the other party, call the other party 5 minutes later to ask if the fax has been received and whether the fax received by the other party is in accordance with the requirements.

7. If the fax is accurate, communicate with the other party's business person about the team's situation. You should know the approximate departure date and number of people in the team. Be aware of it and try to set the price as early as possible through communication with the other party.

8. If the team decides early, it should be stamped and confirmed with the other party, agree on the settlement method with the other party, and make it clear on the fax confirmation.

9. If the team does not make a decision in time, it must follow the order in time, and indicate the situation of each follow-up order on it, so that it is well understood.

10. After the team is finalized, indicate on the fax what needs to be paid attention to, as well as the gender, personality and specialization of the required tour guide.

11. Forward the team to the control planner in a timely manner so that the planner can control and arrange early.

12. Collect the group payment in a timely manner according to the situation agreed on the fax.

13. During the group tour, you should keep in touch with the tour guide to know the progress of the group and everything will be handled locally.

14. After the team returns to the destination, make a service follow-up call in a timely manner to ensure that the team is satisfied and aware of the matters that should be paid attention to in future operations, and forward the opinions to the business control planner in a timely manner .

15. After controlling the team, organize and file the information of the business contacts, and call to greet them at special times. The settlement form must be faxed to the organizing agency within three days after the group ends (including the day the group is dropped off), and the other party must confirm receipt.

Job responsibilities: 1. Answer and transfer calls; receive visitors. 2. Responsible for the secretarial, information, confidentiality and confidentiality work of the office, and do a good job in collecting and organizing office files. 3. Responsible for the cleanliness of the general manager’s office. 4. Keep meeting minutes. 5. Responsible for the distribution of company official documents, letters, emails, newspapers and magazines. 6. Responsible for sending and receiving faxes. 7. Responsible for the storage of the office warehouse and the registration of items entering and leaving the warehouse. 8. Prepare the company's publicity column. 9. Keep and use the official seal in accordance with the company's seal management regulations and be responsible for it. 10. Keep company canteen expenses and journal records, make statistics on meal expenses, and collect and keep meal expenses. 11. Mailing of monthly environmental protection statements and printing of social security statements. 12. Manage employee personnel file materials well, establish and improve the management of employee personnel files, and strictly enforce file borrowing procedures. 13 Insurance and application for social insurance. 14. Calculate monthly attendance and submit it to the finance department for accounting and keep records. 15. Manage various office properties, use them rationally and improve their efficiency, and promote frugality. 16. Accept other temporary jobs. .

Thank you