Latest Tourism Bureau's 24-hour complaint telephone number

The 24-hour telephone number of the National Tourism Administration is 1230 1.

In order to uniformly accept tourism complaints nationwide, 1230 1 is a special number approved by the Ministry of Industry and Information Technology and assigned to the National Tourism Administration as a unified public service of national tourism information, and the number is used nationwide. 1230 1 has played a role in strengthening publicity and giving play to public supervision. With the arrival of mass tourism era, tourism is moving from scenic spot tourism mode to global tourism mode. We should give full play to the role of 1230 1 in the comprehensive supervision of the tourism market, safeguarding the legitimate rights and interests of tourists and social public supervision.

Legal basis:

The Notice of the General Office of the State Council on Strengthening the Comprehensive Supervision of the Tourism Market should give full play to the functions of "1230 1" and other tourist service hotlines and online platforms for reporting tourist complaints. The National Tourism Administration is responsible for the designated agencies to uniformly accept the national tourism complaints, open the telephone number of complaints to the public, and undertake the responsibility of transferring, tracking, coordinating and supervising tourism complaints to relevant departments or local governments. The National Tourism Administration has designated 1230 1 as the national unified tourist complaint acceptance number, and 1230 1 "All-Media Call Center of the National Smart Tourism Public * * * Service Platform" is located in Changzhou, Jiangsu Province, and all localities are not allowed to integrate this number into other platforms.