Pneumonia: the cancellation policy of major cruise companies

When you travel, some tourists choose to take a cruise ship instead of taking a plane or train. But because of the epidemic, friends who take the cruise can't go to play. How did the cruise ship return?

speciality

Let's talk about some particularities of cruise tourism. This industry is quite special, so the current policy of returning and changing visas is almost the worst among all tourism categories.

1. Confined space is susceptible to infection.

It is a place where cruise crowds are concentrated, which is equivalent to a small society. Some small things that are not a big deal on land are likely to cause great group effects on cruise ships.

/kloc-at the end of 0/7, when the Royal Caribbean Ocean Independence was on the Caribbean route, the crew and tourists on board were infected with norovirus on a large scale, and more than 300 people vomited, had a low fever and had diarrhea. No one is allowed to get on or off the ship.

2. The loss of cruise ship shutdown is huge.

At present, several cruise ships in the domestic home port are out of service. The expenses of other companies will be relatively reduced after the shutdown, but the cruise ship is different. There are more than 1500 crew members like Ocean Spectrum. Even if you stop at the shore and don't operate, the daily personnel expenses (salary as usual, accommodation management) are huge.

If the epidemic continues, these cruise companies will probably adjust their ships to other overseas home ports.

Most cruise companies are overseas companies.

No one has found this epidemic. Those domestic airlines and domestic hotel groups are always the fastest response, because domestic companies have timely information contact and short decision-making cycle, and can make direct decisions.

However, most cruise companies are overseas companies, and it may take 3-5 days to make an approval decision.

To sum up, this has also led to the current cruise (inland cruise) industry's policy of returning and changing visas, which is not very good in the entire tourism industry.

Pneumonia refund policy

Guanda

Although Guanda didn't give any notice, the tickets for April were returned free of charge. Not only in April, but also during the 20-1 1 period, consumers in China received free refunds.

The advantage of advance notice is that you will not cancel the transportation, accommodation and visa fees because of the cancellation of the cruise ship.

Master of science in Mediterranean cruise

Return all flights before February 9.

Choose one of the two options, refund the money directly, or change the delivery time.

However, MSC is not doing well in one respect. 65438+1October 24th they released the cancellation policy of 65438+1October 24th, leaving only a few hours for users to make a decision. Although many people returned their tickets, they also lost a lot of transportation and accommodation fees.

Royal Caribbean

Return all voyages before February 13.

The royal announcement can be issued directly in official website, with a full refund or rescheduling.

Shida

Return all voyages before February 15.

There is also a notice saying that it can be fully refunded or rescheduled.

Star cruise ship

(That's Gulangyu Island), all voyages before February 14 (including February 14 departure) will be cancelled.

River cruise

In fact, cruising on the river is much safer than a cruise ship. River patrol is not a crowded place at all, but a hotel where people sleep at night. You go ashore during the day.

transparent

Crystal's policy is that all ships before March 3 1 can be rescheduled to any ship and any route before February 3 1.

viking

Viking's current policy is to retreat when the epidemic is confirmed or suspected, because medical staff who have to stay behind in the epidemic can retreat.

Viking March voyage originating from Wuhan can be postponed or cancelled free of charge.

Because this announcement was released a little early, I contacted Viking yesterday to see if there were any new changes. They said that Viking is still urgently coordinating all parties to discuss the change policy of the approaching voyage, and new notices will come out in the near future. Provide accurate information no later than 2 1 day before the guests leave.

There are also star maps and shuofeng. Both companies belong to group tours, so the current news is in line with national policies (group tours are stopped at present, and the date of resumption is unknown).

It can also be changed to other voyages throughout the year, and no replenishment is needed for the same number of days.