Who will supervise the complaints from the hotel?

If you book a room on the network platform, you can complain on the platform first. If it fails, there are two hotlines: 1, 123 15 for consumer protection; 2. 1230 1 national tourism supervision hotline. Be sure to collect relevant evidence before complaining. The more evidence, the better. If you can't distinguish between valid and invalid, try to collect it and provide it to the handler.

1. Disputes over consumers' rights and interests between consumers and business operators can be resolved through the following channels:

1. negotiate with the operator;

2. Request consumers' associations or other mediation organizations established according to law to mediate;

3. Complain to the relevant administrative department;

4. According to the arbitration agreement reached with the operator, submit it to an arbitration institution for arbitration;

5. Bring a lawsuit to the people's court.

Second, the B&B level of tourism is divided into three levels.

1.C class

2. Grade B

3. Grade A

Legal basis: Basic requirements and evaluation of tourist housing (LB/T 065—20 19)

5 Basic requirements

5. 1 standard operation

5. 1. 1 shall comply with the relevant regulations and requirements of public security, fire protection, health, environmental protection and safety, and obtain the relevant licenses required by the local government.

5. 1.2 The business premises shall conform to the overall land and space planning of cities and counties (including the current overall urban planning and overall land use planning) and the relevant planning for the development of local homestays.

5. 1.3 The service items shall be publicized in words and graphics, indicating the business hours, and the charging items shall be clearly marked.

5. 1.4 Operators shall regularly submit statistical survey data to the administrative departments of culture and tourism, and timely report emergencies and other information to relevant departments.