Traditional Culture Encyclopedia - Travel guide - What complaints do tourist attractions fear most?
What complaints do tourist attractions fear most?
I. Conditions for the protection of consumers' rights and interests:
1. The plaintiff is a citizen, legal person and other organization that has a direct interest in this case;
2. There is a clear defendant;
3, there are specific claims and facts and reasons;
4. It belongs to the scope and jurisdiction of the people's court to accept civil litigation.
II. Procedures for protecting consumers' rights and interests:
1. After accepting the complaint, the company sends a forwarding form to the complained unit or competent department, with a complaint letter attached, requiring a reply within a certain period of time in accordance with relevant laws, regulations and policies.
2. For complaints with complicated contents and big disputes, the Consumers Association will directly or jointly handle them with relevant departments. If identification is needed, it shall be submitted to the relevant legal appraisal department for identification, and a written appraisal conclusion shall be issued. The expenses required for the appraisal are generally borne by the responsible party of the appraisal conclusion.
3. Important complaints involving a wide range, endangering consumers' rights and interests or seriously damaging consumers' rights and interests will be reflected to the government or relevant departments in time, exposed and criticized through mass media, and investigated and dealt with in cooperation with relevant functional departments.
Legal basis: Article 15 of the Law of People's Republic of China (PRC) on the Protection of Consumer Rights and Interests stipulates that consumers have the right to supervise goods and services and protect their rights and interests. Consumers have the right to report and accuse violations of consumers' rights and interests and their staff members' illegal and dereliction of duty in protecting consumers' rights and interests, and have the right to make criticisms and suggestions on protecting consumers' rights and interests.
- Previous article:Three plague foci were discovered in Inner Mongolia. What protective measures should local people take?
- Next article:Dog breed, large dog
- Related articles
- What to wear when going to Hulunbuir? What clothes are better to wear when going to Hulunbuir?
- Haikou yacht tourist attractions introduction video Where can I go sightseeing by boat in Haikou?
- Can I buy a car when I travel to Sanya?
- Tianjin to Mount Wutai guide! Good extra 100 points! ! ! !
- Is the country love flower a boy or a girl?
- Practice time of Shanxi Tourism Vocational College
- Pear shape is very annoying to wear. Do you have any suggestions and shop recommendations?
- Less popular tourist destinations
- Epidemic Prevention Policy in Shuangyashan City
- Geological landscape resources