During the National Day, 33 people visited Jiuzhaigou and were "stood up" by the hotel. How should tourists protect their own interests?

With the continuous improvement of people's living standards, company welfare and national holidays, more and more people travel on holidays, especially during the 7-day National Day holiday, but many people will make travel strategies before going out, such as what places of interest, what special snacks and where to live. Travel itinerary and itinerary should be considered in advance, but during the National Day holiday this year, someone met a hotel booked in advance and found that the hotel was full when they checked in. How to protect your own interests in this situation? First: On June 2nd 10, Ms. Liang and 33 other passengers traveled to Jiuzhaigou. Before arriving in the evening, the travel agency booked a room for the hotel. The hotel actually said that the room was full and there was no room, so she arranged to stay in a hotel that had not been open for a long time. When Ms. Liang arrived, they found that not only the environment was poor, but also there was no hot water, which made Ms. Liang unacceptable. Because when contacting the tour group, the travel agency said it was the best, the transportation was good, and there were no shopping restrictions, so I chose this one, but the current situation made Ms. Liang unacceptable.

Second: I was supposed to play with a good mood, but now this situation is really unacceptable, but the next day it is even worse. The next day, Ms. Liang and her party were arranged to live in a farmhouse. There was mouse excrement on the bed, which was disgusting and really irritating.

Third: Ms. Liang and others immediately complained to the tourism law enforcement departments in Aba and Mianyang, explaining the cause of the matter. After receiving the complaint, the local government immediately launched an investigation into the matter. The hotel involved is suspected of violating the rules and has been closed for rectification, and the issue of refund is under discussion. It is very correct for Ms. Liang to safeguard her real legitimate interests through complaints under such circumstances!