What should I pay attention to when traveling to Yunnan with a group? How to deal with the relationship between customers and grounding?

Accompanying personnel should pay attention to:

More attention should be paid to the mountainous areas and mosquitoes in Yunnan. See the following formal regulations for others.

Full-time accompanying tour guide (hereinafter referred to as full-time accompanying tour guide) refers to the staff appointed by the tour group agency, as the representative of the tour group agency, with the cooperation of the tour leader and the local accompanying tour guide, to implement the reception plan and provide full-time accompanying service for the tour group (tourists). The package travel agency or package travel agency here refers to a travel agency that accepts reservations from tour groups (tourists) or overseas travel agencies, formulates and publishes reception plans, and can provide full escort services. The tour leader here refers to the staff appointed by the overseas travel agency to lead the tour group to engage in tourism activities on behalf of the travel agency.

The whole escort service procedure refers to the working procedure of accompanying the tour guide from accepting the reception task of the tour group issued by the travel agency to completing the tour and completing the aftermath. Includes the following four aspects:

First, the work before joining the delegation

What service preparations should the full escort make before receiving the delegation?

Familiar with the reception plan

Make material preparations for joining the group.

Write down the contact telephone numbers and fax numbers of the relevant departments and personnel of the local reception agencies of the tourist routes.

Contact the reception organization one day before the group, inform the situation and arrange reception.

What should the accompanying personnel pay attention to before they are familiar with the reception plan?

1) Read the reception plan carefully to understand the overall situation of the tour group;

2) Remember the name of the tour group, group number, country, number of people and the name of the tour leader;

3) Understand the names, countries, occupations, genders, ages, religious beliefs and living habits of the members of the tour group, and pay attention to the influential members, entitled groups and celebrities in the tour group;

4) master the travel plan of the tour group and understand the arrival and departure time and transportation of the tour group;

5) Be familiar with the main tour items of each station and prepare for the explanation and consultation according to the characteristics of the tour group;

6) Find out whether there are charges for entertainment programs, special meals and extra tours at each station.

Second, the work when joining the league

1. What are the main tasks of the whole escort in the reception service of the first station?

In order to do a good job of receiving the delegation at the first stop, the accompanying personnel should know the detailed arrangement of the reception work at the first stop before receiving the delegation.

Arrive at the pick-up place half an hour in advance, meet with the local escort and determine the tour group;

After receiving the tour group, introduce yourself to the tour leader and introduce the local escort to the tour leader;

Check with the tour leader the actual number of tour groups, the number of luggage pieces and the required housing situation, and assist the tour leader to hand over the luggage to the local escort;

On behalf of the tour group and myself, I would like to give a welcome speech to the tour group.

Third, after the delegation's work.

What should the tour group do after staying in the hotel?

1) actively assist the tour leader to complete the check-in procedures of the tour group, and ask the tour leader to allocate housing, master the housing list, and exchange his room number with the tour leader;

2) Enthusiastically guide tourists into the room and deal with possible problems at any time;

3) Master the telephone number of the hotel reception desk and the method of contacting the local escort.

What is the job of accompanying tourists throughout the tour?

1) Protect the personal and property safety of tourists, remind tourists at any time, and prevent and deal with possible problems and accidents;

2) Observe the surrounding environment at any time, pay attention to the movements of tourists, prevent tourists from getting lost or having accidents, and assist local escorts to successfully complete the explanation task;

3) In case of an accident, report to the travel agency for instructions quickly, and assist the local agency and relevant departments to properly handle the problem.

The coordination and liaison work of the whole escort in the whole process of tourist reception includes:

1) Do a good job of liaison and coordination between the tour leader and the local escort, and between the tourists and the local escort;

2) Do a good job of communication and coordination between stations on the tourist route, especially between the upper and lower stations, such as the opinions of the tour leader and the requirements of tourists, to avoid repeated shopping/program arrangements;

3) When there are problems and accidents on the way, do a good job of contacting the tour group leaders and relevant departments for instructions.

Fourth, the work of delegations.

What should a tour group do when they leave one place for the next?

1) Remind the local authorities to transport tickets and the exact departure time;

2) Assist the tour leader and the local escort to handle the departure matters;

3) Hand over transport tickets, luggage cards or luggage consignment notes with local escorts at the transport port, and keep them properly after checking and approving.

When the tour group leaves the last stop, the whole escort work includes:

Remind tourists to bring their own articles and certificates;