Travel agency staff work summary

Regular work summaries can improve your work ability and make it easier for others to see your shining points. The following is a summary of the work of travel agency staff that I compiled. Welcome to read and refer to it. Travel agency staff work summary 1

Unknowingly, it has been four months since I came to xx International Travel Agency. I have experienced a lot of ups and downs at work, met many mentors and friends, and learned a lot of experiences and lessons in tourism services. Looking back on the past and looking forward to the future! In the past year, under the guidance of the company, the care and help of department leaders and the friendly cooperation among colleagues, I have made a lot of progress in my work and study. Both personal abilities and communication with customers are constantly improving and improving. I would like to thank the company leaders for giving me room for growth and confidence. During these few months of work, through the company's vigorous publicity and its own unremitting efforts, certain results have been achieved in receiving customers. But there are also many shortcomings. Looking back on the past year, the work is summarized as follows:

1. Work summary

Since entering the company in early September, he served as the person in charge of Optics Valley. I am responsible for my work, and the staff in various departments and stores of the company provide me with guidance and help. During the Mid-Autumn Festival, National Day and Double Ninth Festival, the customer reception of our Optics Valley store is relatively satisfactory. The achievement of these achievements is inseparable from the joint efforts of all employees of our company. While on duty at the store, answer every phone call carefully and write down relevant information about each customer. On the premise that the guest is willing to join the group, we will consult the guest in a timely manner and patiently introduce the company's tour information and discounts to the guest. When customers are handling business, we proactively provide them with the simplest and fastest bus route, meeting the requirements of customer service. These have been well received by customers and have a certain effect on the company's publicity.

2. Problems at work

After 4 months of study, I found that there is still a gap between me and a professional receptionist, mainly reflected in work skills, tourism Insufficient knowledge and insufficient understanding of tourist destinations. These are areas where I continue to hone and improve myself at work.

3. Work experience

The front desk is the starting point for displaying the company's image and services. For customers, the front desk is the first step for them to contact our company. It is the first impression of the company, which is very important. Therefore, the front desk represents the company's image to a certain extent. At the same time, the company's customer service starts from welcoming guests at the front desk. A good start is half the success. With the understanding of its importance, I must do my job seriously.

As an excellent receptionist, I will always pay attention to maintaining a good service attitude and warmly receive customers when they visit. Promote company culture to customers in the right environment and answer customer questions skillfully. Be welcoming with a smile, be patient, meticulous, and warm

Tips, etc. In my spare time, I will learn more about telephone skills and etiquette. Constantly recharge yourself to adapt to the rapid development of the company.

IV. Work Plan

Summarizing the work of the year, although there has been certain progress and achievements, there are still deficiencies in some aspects. Thanks to the department leaders for their teachings and the opportunity given to me by the company. I will strengthen my study and work hard in the new year! Seriously study the company's tourism policy and the local customs of related routes, and strive to bring personal professional quality and work efficiency to a new level, and make greater and more contributions to the development of the company. Travel agency staff work summary 2

20XX is about to pass, and my third year at Sanyuan Travel Agency is coming to an end. In my opinion, the tour guide career is full of joy and tears, success and failure, and is full of joy and tears. Apart from love and hate, gains and losses, I used to think, like everyone else, that tour guides were just taking others to play, and there was nothing special about it. Now I know that the job of a tour guide is not such a simple one. From the arrangement of the itinerary to the accommodation and meals to the details of the travel process, you need to pay attention to every little detail. There is a limerick on the Internet: I work harder than a donkey, I get up earlier than a chicken, I do better than a filial son, I see more people than reporters, I earn less land than a migrant worker, and I am afraid of making mistakes and being laid off. I'm afraid this has long been a self-deprecating statement that people in the industry can blurt out. In fact, it also reflects the unknown extraordinary dedication behind the flashy work of tour guides! As I bid farewell to the old and welcome the new, I would like to review the course of this year and summarize my experience as a tour guide. I think it will be of great benefit to me in the future.

In the blink of an eye, another year has disappeared from our side inadvertently. I have also learned a lot during this year. Working as a tour guide has brought a lot of happiness to my life. When I work, I take tourists from all over the world. When these guests from all over the world praise Tianjin, I feel very comfortable. , unique sense of accomplishment. Although working as a tour guide was not my original intention, I soon discovered that I could still work as a tour guide because I liked this profession.

In constant practice, I have also summed up some experience and discovered many problems. There are still many problems I face, and I still need to continue to learn.

Tour guide is a service industry, and it is very hard. Of course, it is also very knowledgeable and very training. During the three years in the company, I met a lot of people. It can be said that they are all kinds of people, from the city to the countryside. Highly educated, lowly educated, rich, poor, people from all walks of life. It played a big role in my getting to know people in society and understanding this society. It allowed me to have a deep understanding of this society not long after graduation. This is also a great gain for me! I used to think that I was a good tour guide as long as I could bring the group safely without being complained about. In fact, this is just a big premise. Tourism is a social group activity that involves all aspects of social life, including food, accommodation, and transportation. There are six major elements: travel, shopping and entertainment. In fact, tour guides are legal human traffickers from a certain perspective. As the saying goes, when the forest is big, all kinds of birds are there, and when the world is big, there are all kinds of people. Tourists come from different social strata. Since my working time is only one day, I have to communicate with tourists quickly. I can judge the cultural level and interests of tourists from their speech and behavior, and find a compatible intersection with tourists. In order to find the entry point for your tour guide service, you can quickly integrate with the tourists and become one with them, so that the tourists have an initial good impression of you. In the process of tourism services, we should also pay attention everywhere, observe the emotional changes of tourists, and actively communicate with tourists to understand the psychological state of tourists. According to tourists' different preferences for cultural landscapes and natural landscapes, we should adjust the tour time and sequence according to their different preferences for cultural landscapes and natural landscapes. We should make corresponding changes in the explanation methods and styles; appropriately adjust the pace of tourism, the intensity of work and rest, and conduct appropriate entertainment activities according to the age, gender, and hobbies of tourists.

Last year I thought it didn’t matter whether I made money or not, as long as I got some exercise. Every tour guide wants guests to spend money, but their economic level is not determined by me, and their consumption philosophy cannot be changed by me overnight. However, after experiencing the baptism of my birth year, my longing for love and the damn economic crisis, I couldn't look at my income. Money is not the problem, the problem is lack of money. I now feel that the most direct purpose of hard work should be to make money. I don’t believe anyone has the nerve to say it is for the great tourism industry. Therefore, from now on, you will not despair when you encounter rubbish groups, but you will cherish them even more when you encounter good quality groups. Whether I want to enter the store or add something, how to be practical is secondary. The main thing is to grasp the psychology of the customers and guide their thinking. But when it comes to shopping, I really lack some experience. Leading a group is like playing cards. Although the quality of the cards is important, it also depends on how they are played.

From now on, I will use the off-season to learn more about tour guides. Study a variety of styles, play less online games, refuse to be addicted, arrange your time reasonably, and enjoy a healthy life. In the work in 20XX, I will work harder to learn relevant cultural knowledge. I will regret less when I use the book. I will continue to learn, recharge myself, and strive to summarize the mistakes and shortcomings of the work in 20XX, so that I can improve myself in the new year. There is a bigger improvement in the year!

Hold high the great banner that there are new ideas when giving lectures, new ideas when leading groups, new breakthroughs when bragging, and new situations when arguing, as well as the guiding ideology of knowing everything and saying everything.

Carry forward the fearless spirit of not being afraid of walking with a group, and not being afraid of working overtime in a group, and keep in touch and please be harassed frequently as the first priority to revitalize our society!

The process of leading a group adheres to the four principles of organization, premeditation, certainty, achievement, communication, coordination, proactive and creative work, mutual promotion, and common development, so as to Put yourself on the great path of sustainable development.

The year 20XX is coming to an end. As a Chinese with a strong year-end complex, I am no longer excited about the wonderful creations in the past, nor am I extremely sad about the misfortune, pain and loss of the past. Maybe, everyone around me, you have gained sweet love, happy marriage, brilliant career,...or failed in 20XX. But the pace of 20XX is approaching, let us say goodbye to the past year and make a summary!

Make a wish for a better tomorrow and cheer for the new year. Travel agency staff work summary 3

I have been engaged in planning and adjustment work for nearly 4 years and have successfully participated in organizing many tourism projects. Established good information channel relationships with multiple scenic spots, catering and aviation work coordinators. And have developed a work attitude that is used to paying attention to industry trends and developments.

Regarding the planning and adjustment work, my understanding is as follows.

1. Information statistics on cooperation channels at the reception destination

The formulation of a perfect tourism route plan requires consideration of various factors such as the overall tourism industry trend, real-time market conditions at the reception destination, and policy interference. Its goal is to reduce line price costs and improve line service quality.

Use price and service to maximize the company's overall revenue. Therefore, this requires our planners to not only master the conventional means of normal operations, but also continue to study and study, and promptly grasp the changing new developments and new information to improve the level of operations.

To be specific, if you want to grasp the fluctuating prices of hotels and restaurants; adjustments to sea, land and air prices, changes in flights; new local attractions and new routes, you cannot simply rely on "listening to what others say", We can’t just rely on “calling to ask”. We must try our best to pay attention to on-site inspections and only have detailed and accurate first-hand materials. Only in this way can you calmly respond to challenges and answer questions fluently, ensuring that your work can be done quickly and smoothly. Therefore, advance information must be organized and coordinated. Whether it is for the determination of my personal future travel route plan or for the constructiveness of the company's route service image. All have far-reaching significance.

2. The route plan is formulated

The above information is comprehensively calculated in advance. In the process of formulating the tourism project plan, I will focus on the "system" and "quickness" of the plan. The conventional plan is nothing more than "5 bookings" (booking a room, booking tickets, booking a car, booking a tour guide, and booking meals). Therefore, in addition to being patient and thoughtful, I also pay special attention to two words. The first word is "fast". For example: when answering channel questions, it should not take more than 24 hours, and it can be solved immediately. The speed at which problems are solved often represents the operating level of a travel agency, which will establish a good reputation within the industry circle and race against time to act quickly.

This is my consistent work creed. The second word is "accurate", which means to be accurate, to be precise, to do what you say, and to "do not fire cannons." After all, credibility is the foundation for the long-term development of individuals and companies.

3. Tourism reception work

Tourism reception work is the first step in the company's external performance. It first represents the image of the travel agency. The specific performance lies in the handling of details. After all, a good impression cannot directly influence the customer's choice by relying on superficial and gorgeous rhetoric.

Sincerity, humility and competence are the constant criteria for completing this work. We should consider the actual needs of customers from the perspective of the other party, and combine the company's resource project advantages to meet the needs of the other party. I think this is the ultimate goal of a complete reception work.

4. Tracking and learning of industry forms

The past few years of work have given me a deep understanding that as a planner, you must not only "bury your head in the wheel", but also "look up and see the road". You must learn one step first and quickly Learn one step early, learn one step early, arm yourself with rich knowledge, obtain the latest information from various channels as quickly as possible, and put it into research and application, so that you can truly "prepare for a rainy day." Only by studying hard with an open mind and putting knowledge into operation is the secret I learned from participating in the planning and adjustment work.

The comprehensive improvement of planners does not mean that being a planner will be able to arrange everything perfectly. Many times, due to objective factors, many travel plans have to be suspended or canceled. Travel agency staff work summary 4

Time flies so fast, and it is the middle of the year again. As a tour guide, I seem to have not been able to reflect on the past six months and adapt to the changes in the season. However, Time waits for no one, and Old Man Sun and Moon will come to an end in 20xx. I have been working as a tour guide for another year. I like this job. No matter it is bitter, spicy, sour or sweet, I always feel "happy".

In the conference room for the annual review training of tour guides, Liu Zuyi, the former vice president of the Provincial Tourism Association, gave us a lecture on the spot. He discussed the integration of tourism and culture, the development prospects of Wuhu tourism and the quality requirements of tour guides. A wonderful explanation was given!

Tour guides are an indispensable part of the tourism industry. They are the soul of the tourism industry and the backbone of travel agencies. In a sense, tour guides are the embodiment of a region's image and a window to understand a city.

What is a tour guide? In the words of Liu Zuyi, former vice president of the Provincial Tourism Association, the speech, behavior, and quality of tour guides not only directly reflect the quality of a city's spiritual civilization, but also reflect the quality construction of a city's tourism industry. Half city and half city water is a beautiful scenery of Wuhu, and tour guides are messengers who convey the image of the city to Chinese and foreign tourists and are the business card of a city. "A true tour guide is the image ambassador of a city. We hope to use various competitions and trainings to discover and cultivate more outstanding tour guide talents, further improve the quality of tour guides, promote the quality construction of Wuhu travel agency industry, and promote travel agencies The transformation and upgrading of the industry has turned Wuhu into an outstanding city card in China.

At the same time, he also said that because the media has reported too frequently on the irregular behavior of individual tour guides for a long time, there has been a lack of publicity. The tourism industry has had a large negative impact, which has caused tourists to accumulate a sense of distrust in tour guides. The tour guide team must be self-reliant, self-reliant, self-loving, and confident. I believe that media supervision is a good thing. As the market becomes more standardized and enterprises mature, the image of tour guides will gradually be recognized.

At the same time, society and tourism enterprises must gradually increase their understanding of tour guides, because tour guides are talents, productivity and vitality. Benefits. Only by attracting outstanding talents to join the tourism industry can sustainable development be achieved.

China is already a big tourism country and will become a powerful tourism country. Chinese tour guides will become a noble profession. This is not because tour guides earn a lot of money, but because tour guides have high experience and knowledge. Therefore, the rights and interests of tour guides must be guaranteed, and at the same time, It is necessary to make demands on the responsibilities of tour guides. Zheng Jinlan, assistant researcher of the Municipal Tourism Bureau, also attended the opening ceremony and delivered a speech. In view of the fact that the current tour guide training content and method are single and the management is lagging behind and cannot adapt to the actual development of tourism industry under the new situation, she put forward clear requirements for the future tour guide training work.

First, reform the current tour guide training methods, update training content, improve training quality, and make tour guide training work more standardized and institutionalized. By continuously strengthening the professional ethics, professional discipline education and standardized training and assessment of tour guides, the ideological quality and professional ethics level of tour guides will be improved.

The second is to pay attention to the daily training of tour guides. Travel agencies should make full use of the off-season to conduct centralized training for their own tour guides, establish daily training files for their own tour guides, and report the daily training of tour guides this year at the end of the year, including training time, training format, training content, number of participants, and assessment status. The Municipal Tourism Bureau serves as an important indicator for the annual review of tour guides and the assessment of travel agencies.

Third, tour guides should strengthen their own construction, pay attention to learning, focus on self-study, pay attention to integrating theory with practice, strengthen self-cultivation, and cherish every training.

From ignorance to awareness, I have been working as a part-time tour guide for three years, which has been both sour and sweet. I once tried to give up, but I chose to continue for various reasons. The word "tour guide" once gave me a lot of exciting associations: traveling across the land of China with friends from all over the world! The ancient imperial city; the beautiful Xishuangbanna; and the mysterious primeval forest sing loudly with the guests in those coveted places! Savor it carefully, imagine it, and experience these moments that may be unforgettable for a lifetime! Not all of this comes true though! Despite the many difficulties encountered at work! But it does not affect my enthusiasm for the work of a tour guide at all!

Through this tour guide annual review training, I learned how to deal with problems and stay calm when faced with problems. The following is my general summary:

1. Familiar with the route: tour group You must be fully prepared in advance, memorize the route by heart, and seek advice from experienced tour guides. However, you must not simply trust other people's suggestions. You must be sure and well-founded to be foolproof.

2. Service work must be enthusiastic and serious: especially during the peak season, you must be reminded of travel precautions in order to prevent problems before they happen. Sometimes one sentence can bring unexpected results, such as travel safety Problems, please pay attention to punctuality when traveling, etc. This is mainly to prevent tourists from being emotionally dissatisfied when problems arise. If the tour guide has some preparation beforehand, the effect will be much better.

3. Pay attention to harmonious work. While arranging tourists, we must also properly handle the relationship between guests, drivers, tour agencies and scenic spots.

4. Tour guides should remain unchanged in response to changes, and should not mess up the situation themselves when problems arise. Although a tour guide is not omnipotent, your title determines that you must stay calm in front of guests and deal with problems promptly and decisively. If an unexpected situation occurs, you must also learn to take advantage of the opportunity and handle it properly.

5. Books become less useful when they are used. Tour guides must know a wide range of knowledge, so they must continue to study and recharge themselves. Every time you bring a group back, you should sum up your experience in time and accumulate experience.

6. Maintain the reputation of the travel agency while also safeguarding the rights and interests of tourists. When you consider the interests of your guests, your guests will respect and understand you when they have disagreements or encounter unexpected problems. and travel agency arrangements.

7. Finally, problems left by guests must be dealt with in a timely manner. Tour guides themselves are a service industry. They not only meet the needs of guests, but different people also have different psychology. Your decision may not be suitable for everyone. , but it must be reasonable and the guests will naturally give you a satisfactory answer. So learn to deal with different problems and don’t leave them until the end.

Time has passed, and I still have lingering fear in my heart. I would like to treat every experience, large or small, as the first time to take it seriously! "The road is long and long." Maybe you can look back and look at the footprints left behind. As a young person, I had to tell myself from time to time that "the reaction has not yet succeeded, comrades still need to work hard"! Difficulties have been experienced, but the experience remains. Travel agency staff work summary 5

The XX year is about to pass. Looking back on the work in the company over the past year, there are both achievements and shortcomings.

Xishuangbanna xx County xx Tourism Development Co., Ltd. was established on March 31, XX. I entered the company on January 23, XX, and was assigned to the reception center on February 2 to become a formal company employee. Under the leadership of my supervisor, I also performed my duties. On March 7, XX, I was transferred to the office as a secretary. Under the guidance of the company's Director I also want to become a qualified office secretary one day. During this period, I also continued to learn relevant knowledge. I would also like to thank the leaders for giving me such a development platform. I also want to use such a platform to continuously break through myself to improve my inner quality.

Now I will summarize the situation in thinking, work, study and other aspects over the past year

1. Strengthen learning and continuously improve my own quality

In order to meet the needs of work and improve my own level, I pay attention to strengthening Learn by yourself. During this year, I also spent a few months as an intern at the xx County Tourism Bureau, and I also realized the phrase "what you see on paper will eventually be shallow, but you must do it in detail." During the short internship process, I deeply felt the superficiality of the knowledge I had and the lack of knowledge in practical application. While doing a good job, we should adhere to the guiding principle of "doing both work and study", squeeze in time to study, and strive to improve our own quality. Over the past year, I have carefully studied the company's various documents, emails, sending and receiving faxes, etc. Through study, I have strengthened my ability to arm my mind with the scientific outlook on development, and strive to improve my own quality in work practice. Through learning, my own quality has been further improved, my ideals and beliefs have become firmer, and my work ideas have become broader.

2. Ask for advice humbly and perform work responsibilities

There is a big difference between online knowledge and actual work content. As the saying goes, every line is like a mountain. For me, a novice who has never been exposed to secretarial work, I often fail to be careful, serious, and professional enough at work, and I always feel huge work pressure. In the face of pressure, I did not fear or flinch. I humbly learned from Director Through this period of study, I can clearly feel that I have made some progress.

3. Be enterprising with an open mind and strive to update your work ideas

Since I joined the work, I have always put learning first. First, effectively strengthen the office clerk system. The second is to listen humbly to the leadership's guidance; the third is to actively participate in relevant learning and training. In short, over the past year, although there have been no spectacular achievements in office work, I have been able to work conscientiously, down-to-earth, and upright, and have effectively fulfilled the "rules and regulations of office clerks." In the future work, I will continue to work hard, maximize my strengths and avoid weaknesses. In order to better adapt to development, I will further systematically study secretarial knowledge, enrich my professional knowledge and change my concepts, and make myself more knowledgeable about secretarial work. Accurate grasp.

I will make unremitting efforts and make my greatest contribution to the future development of the company’s scenic spots and the future prosperity of my hometown.