Service guarantee of spring and autumn tourism

Spring and Autumn Quality Management In September 2006, the company implemented the ISO900 1-2000 quality management system; In June 2007, it passed the international certification of ISO900 1-2000 quality management system. On June 5438+ 10, 2009, Chunqiu International Travel Service was recommended as a pilot unit of tourism service standardization in Shanghai. 20 10 In April, Shanghai Tourism Bureau recommended Chunqiu International Travel Service as the only travel agency in Shanghai to participate in the national tourism service standardization pilot unit; 20 10 passed the international certification of ISO900 1-2008 quality management system in September. It shows that the company's quality management is more standardized and scientific. Spring and Autumn Quality Policy (Quality View): 99+0=0 Quality is the life of an enterprise, and details determine the success or failure of a brand. Only by paying attention to every link and every assignment with a trembling mind can we build a high-quality tourism service brand. The principle of quality management in the Spring and Autumn Period is 1, the principle of finding fault is 2, the principle of quality return visit by laymen is 3, the principle of authenticity is 4, the principle of making a mountain out of a molehill is 1, each group must visit 2, meet 3 and report 4 every week, and everyone's files are highly transparent. Spring and Autumn International Travel Service aims at eating, living, traveling, shopping, entertainment and guidance involved in group tours. The concept of "transparent group" is introduced, and it is clearly stipulated that all transparent group products should meet the following nine points: 1, introduction of all scenic spots 2, transparency of itinerary 3, hotel details 4, advance information of shopping shops, flight information 5, clear description of mileage 7, advance announcement of recommended items 8, notification of group meal ratio 9, 7*24 hours online consultation.