What is the hotline 12345?

12345 is a non-emergency rescue service system established by government departments. In order to better serve the people and broaden the channels for people to report, the government has set up a government service hotline 12345.

Call 12345 directly, and the facts must be clear, leaving your real name and effective contact information. If the complaint involves the scope of party committees, people's congresses, CPPCC, military and judicial organs, citizens should report directly to the complaint departments of these units.

If the complaint has entered the judicial process (the court has tried it twice or made a judgment), the citizens should directly report it to the Standing Committee of the Municipal People's Congress, the Political and Legal Committee of the Municipal Party Committee or the judicial organ at the next higher level. For emergency help involving the safety of life and property, citizens should call 1 10, 1 19 directly.

Extended data:

After calling 12345, the other party will reply within 15 working days. Involving the public security court, the reply time of the environmental protection bureau of the procuratorate is within 30 working days.

If you want to cancel the complaint after calling 12345, you can call 12345 again in time to find out the contact progress of the problem. If you haven't contacted yet, you can ask for cancellation. If the functional department has been contacted for handling, it cannot be cancelled. You can stop complaining later.

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