What should the flight attendants do if the flight is delayed?

When the passengers boarded the plane with excitement, they were suddenly told that they had to wait for a long time for various reasons. I believe there are few passengers who won't get angry and complain. This kind of mood is understandable. Even some passengers will have excessive behavior. At this time, what our flight attendants have to do is to provide high-quality and delicate services to passengers and relieve their excitement on the premise of ensuring the safety of the aircraft. When passengers are angry, the flight attendant smiles and hands over a delicious drink, perhaps their anger will be reduced by half; When passengers complain endlessly, the flight attendants will listen patiently and explain sincerely. Maybe they will understand us. When passengers refuse to get off the plane and make trouble for no reason, the flight attendants will take the initiative to help them from the passenger's point of view, and may be moved by our true feelings. Flight delay is something that everyone doesn't want to encounter, but when we encounter it, we can't avoid the excitement of passengers. We can only face it positively and win the understanding of passengers with our patient service and sincere smile. I remember a flight. Due to the weather, the departure time of the plane was undecided, so the captain decided to let the passengers get off the plane and have a rest. At first, the passengers were very cooperative, but at the instigation of some passengers, everyone stopped getting off the plane and asked not to take the luggage if they wanted to get off the plane. In the face of difficulties, each of our flight attendants did not escape. Everyone actively tried to help the passengers get their luggage off the plane one by one ... We were so tired that the passengers were moved by us and got all their luggage off the plane. When he got off the plane, he also said to us: "In fact, it is not easy for you to fly. We don't blame you. " Finally, all the passengers understood us. Through this flight delay, I really understand that only sincerity can get the understanding of passengers, and only warm and high-quality service can shorten the distance with passengers. We are willing to meet any challenge with the fullest mental outlook.