A chilling case

When a tour group comes to Beijing for sightseeing in winter, it just snows, which will affect dressing, driving, walking and climbing. Some tourists are worried about the safety of their travel in Beijing. At this time, the tour guide must grasp the psychological state of tourists and lose no time to comfort them. When explaining on the bus where you start your trip, you can lose no time to say, "Good morning, dear friend. I think everyone must be excellent! Because at this time, Beijing is showing a rare northern scenery, thousands of miles of ice, Wan Li snow floating spectacular scene. Today is really a rare day, and we can experience the artistic conception of President Mao Zedong's poems. God is so eye-catching that he sends us fluttering snowflakes. We are so lucky. Let's go on the road happily and be a hero who walks through the snow and climbs the Great Wall! " The tour guide's greeting is about the weather, but it skillfully combines the beautiful snow scene with the tourists' itinerary, which reduces the tourists' worry about the inconvenience caused by the weather change and even makes them feel high.

This kind of greeting is entirely from the perspective of taking care of tourists' psychological feelings, which is naturally easy to be accepted by tourists. In short, no matter what kind of greetings, we must master the sense of proportion and be just right. From the perspective of communicative psychology, proper greetings can make both sides feel a sense of identity, assimilate one side into the other's feelings, and reflect people's affinity requirements in communication. This affinity demand is gradually sublimated under the promotion of harmonious atmosphere, thus successfully achieving the purpose of communication.