What does the debugging work include?

1. The dispatcher accepts all faxes and emails sent to us by various social organizations. After receiving the plan, he should read it carefully, confirm it with a written receipt, and input the plan into the computer in time;

2. Issue and implement the reception plan and change notice of the tour group, arrange the food, accommodation, transportation, purchase and entertainment of the tour group as required, and be responsible for the approval and implementation of the customized room project;

3. The implementation of the reception plan in the prison, to help deal with various problems encountered on the way of the tour group, must be on call, on release, and cooperate with each other;

4. Responsible for the implementation of special requirements such as visiting, visiting and calling;

5. Assist the selection, evaluation and handling of unqualified services of relevant cooperative units;

6 to participate in business training and assessment, improve the level of work and service quality.

Planning and scheduling is planning and scheduling. Generally speaking, tourism planning and dispatching business can be divided into broad sense and narrow sense. Broadly speaking, the dispatch business of travel agencies is to establish an extensive cooperation network with travel service providers on behalf of travel agencies, sign purchase agreements, ensure the provision of various services required by tourists, and coordinate related plan changes and emergencies.

Do a good job in internal liaison and statistics, and provide information services for travel agency business decision-making and plan management. In a narrow sense, dispatch business mainly refers to the travel service procurement carried out by travel agencies to implement travel plans and provide information services for travel agencies' business decisions.

Extended data:

The dispatcher is the behind-the-scenes manipulator of tourism activities, and the chief dispatcher, commander-in-chief and chief designer of the travel agency to complete the ground connection and implement the mission plan. It can be said that "everything is under control", with strong professionalism, autonomy and flexibility, rather than a simple and repetitive technical labor.

For planning and dispatching departments, cost control and quality control are two core tasks.

A good dispatcher must give consideration to both cost control and team operation effect, that is to say, he must work out a route that can control the cost to the lowest in different trips under the premise of ensuring the team has good operation effect. In the tourist season, it is very important for travel agencies to win very tight rooms and meals on their own.

Quality control should not only carefully arrange the team's travel plan, but also monitor the whole process of the received tourism team. Because tour guides travel with a group, the only way to contact with travel agencies is the planning and dispatching department, and travel agencies follow up the activities of travel teams through the planning and dispatching department, and supervise the services of tour guides, including responding flexibly to unexpected events of tourists during the travel process on behalf of travel agencies.

Features:

1 concreteness

Planning and scheduling work, whether it is to collect the reception situation in this area and predict it to other travel agencies, or to accept the business reception quotation of package travel agencies and prepare the reception plan, is a very specific transactional work. The planning and dispatching department is always busy with solving and handling specific work such as purchasing, contacting and arranging reception plans.

2 Complexity

First of all, the dispatch business is complex, involving procurement, reception, ticketing, transportation, arranging tourists' accommodation, etc. Secondly, the procedures of dispatching business are complicated, from receiving the report from the tour agency to the settlement after the reception of the tour group, all of which are related to dispatching personnel; Thirdly, the dispatching business involves complex relationships, and almost all tourist reception departments have business dealings. Coordinating these relationships runs through the whole process of dispatching business.

3 variability

The variability of dispatch business is determined by the number of tour groups and the variability of travel agency plans. Once the number of tour groups changes, it will affect almost all the work of the dispatcher, which can be described as "taking the lead and moving the whole body." In addition, the domestic transportation and accommodation conditions can not guarantee the normal supply, which also brings a lot of uncertainty to the dispatching work.

4 flexibility

The flexibility of dispatching work lies in the flexibility of changing tourist routes. During the tourist season or Spring Festival travel rush peak period, the dispatching department has to change the itinerary due to the shortage of train tickets or other transportation tickets; Sometimes, in order to compete with other travel agencies, they change their travel routes flexibly; Sometimes, in order to meet the needs of tourists, just like "all roads lead to Rome", the means of transportation are flexibly changed.

References:

Baidu encyclopedia-debugging work