Flights are canceled and passengers are stranded, how should they claim compensation?

It depends on the reason. If the flight is canceled or delayed due to weather, the airline does not need to compensate.

Lawyer Li Qingcheng from Beijing Daan Law Firm said that according to relevant regulations, airlines are not responsible for financial compensation to passengers due to flight cancellations or delays due to weather conditions. If a flight is delayed or canceled due to aircraft maintenance, flight deployment, business, crew and other reasons, the airline will provide passengers with flight status information, meal or accommodation arrangements and other services.

If flights are delayed or canceled due to weather, emergencies, air traffic control, security inspections, passengers and other non-carrier reasons, airlines can provide passengers with flight status information and assist passengers in arranging meals and accommodation. , the cost is borne by the passengers themselves.

Extended information:

Many travel insurance products currently on the market add multiple protections such as journey delay and baggage delay on the basis of personal protection. Among them, protection due to bad weather, If a natural disaster, mechanical failure, etc. causes an airplane or ship to be delayed for more than 4 to 5 hours, the insured will receive financial compensation ranging from 600 to 1,800 yuan.

However, passengers need to be reminded that in the event of "journey delay" or "journey cancellation", passengers must request information about flight changes from the relevant departments (such as the airport or relevant airlines). Written proof and other relevant information to file a claim with the insurance company.

People's Daily Online - Frequent bad weather in Hainan affects travel. Can passengers claim compensation?