Weifang Wansheng 915161ws10628600

Wansheng Communication Industry Co., Ltd. was established in June, 1993, 1. Is a service provider specializing in call center outsourcing application and management operation. 14 years experience in customer relationship management services, Wansheng company's vision is to become a customer-oriented and cost-effective contact center consulting service provider, thus helping our customers create better business value.

Brief introduction of China enterprise customer service center

The "China Enterprise Customer Service Center" established by Wansheng Company and telecom operators provides a complete customer service center platform integrated with enterprises. Enterprises can set up their own customer service centers without building their own platforms. Customers can dial into the enterprise's call center system in different ways, such as telephone, fax, Web/WAP, email, etc. , and according to the voice prompt, enter different subsystems to complete data query, get fax, communicate with people and other services. And every call operation of customers is completely recorded by the call center system, which provides direct help for the service and decision-making of enterprises through statistical analysis.

Wansheng communication call center technology platform

Wansheng communication experts develop and manage a high-end and highly extensible call center technology system platform. Our platform adopts the customer interaction center system (CIC) of American Interactive Intelligence Company, which is known as the first leading brand in the world, and its most notable feature is unified communication. In terms of network integration, CIC system fully supports multimedia access. In business application, it integrates all the functions required by the call center. More importantly, it represents the development trend of the latest technology and the advanced concept of customer relationship management, and can quickly and effectively build a call center outsourcing service solution for our customers in the unified communication era.

Operation scale of Wansheng communication call center

Wansheng Communication has established a national distributed call center operation platform, which has enabled the number of seats to reach more than 900, and realized the cross-regional operation of call center outsourcing business. Our headquarters has a call center with an operating area of 5500 square meters and more than 800 seats. Our Guangxi branch has a call center with more than 200 seats. The customer service staff of Wansheng Communication serves customers all over the country. Considering the regional and cultural differences between North and South, we have several call center operating platforms in Shandong Province and Guangxi, which can meet the different needs of customers in North and South.

Service Support of Wansheng Communication

Wansheng Communication provides a one-stop service solution for call center outsourcing. We provide personalized solutions in the whole planning-implementation-operation cycle of outsourcing projects, from design to implementation to continuous expansion and support. Wansheng Communication provides customers with 7x24 operation monitoring and management of outsourced projects, so that customers can concentrate all their energy on their core business.

Mobile phone magazine

Mobile Magazine is a short message customization service for mobile phone users, and the system sends short messages to users every day. At present, there are ten sections 100 service columns, including news, sports, finance, weather, entertainment, education, lottery, health, fashion and life. Fast service, medical treatment, available anytime and anywhere, favored by the majority of users.

Xinhua SMS

Xinhua SMS is a brand of news information customization service jointly launched by Xinhua News Agency and Wansheng Company, aiming at users who have higher requirements for news and are more subdivided in Russia. Xinhua SMS has now opened more than 40 sub-columns, sending messages to users through SMS every day to meet the needs of the party, government, military enterprises and institutions and news-sensitive users.

Multimedia message magazine

"MMS Magazine" is a customized MMS service developed for users of China Mobile and China Unicom G network. By using advanced MMS technology, information has many forms of expression, such as words, pictures, sounds, animations and so on. , more expressive and richer in content. The capacity of a single message is also about 50 K, and a multimedia message can cover news, entertainment, sports, fashion and many other aspects, which is more in line with the characteristics of the fifth media of mobile phones. Users can receive MMS as they used to receive SMS, which is in line with users' habits. As soon as the service was launched, it was welcomed by users.

CP information tuobo center

As a business integrator, Wansheng Company provides an information service platform for industry information providers. The information hosting center is an efficient communication bridge connecting CP and its members, which enhances the information interaction between CP and its members, improves the service level and closes the customer relationship. It will reduce the service cost and become an important channel for information dissemination in the future industry.

Service object

administrative setup

Government, industry and commerce, taxation, public security, transportation, price, municipal administration, customs, government bidding, various industry associations and societies.

Public utilities

Banks, securities, insurance, gas, electric power, hospitals, schools, talent market, civil aviation, logistics, business members, consulting institutions, residential property, media.