Airline late refund regulations

When the flight is cancelled, advanced, delayed, the voyage is changed or the carrier can't provide the original seat, if the passenger requests a refund, the departure station shall refund all the tickets, and the stop place shall refund all the tickets of the unused flight segment without charging a refund fee.

The reason for the full refund is that the plane refund fee can be refunded:

1. When passengers encounter objective reasons, such as bad weather or airline reasons, they can get a full refund. Just apply to the original ticketing agency, such as the airport ticket office or the ticketing agent. Sometimes airlines need passengers or ticket agents to provide proof of involuntary refund. After accepting the ticket, the staff will generally refund the ticket in full to the passenger account or ticket agent account within 15 working days.

2. Refund for your own reasons

Passengers (unless otherwise stipulated by group passengers) request a refund 24 hours before the scheduled departure time of the flight listed in the ticket (including irregular tickets), and the refund fee shall be stipulated by the carrier. If a refund is requested within 24 to 2 hours before the scheduled departure time of the flight, a refund fee of 10% will be charged; If they ask for a refund within 2 hours before the scheduled departure time of the flight, they will be charged a refund fee of 20% of the fare.

3. Whether the special ticket can be refunded in full without refund insurance needs to be explained according to the relevant terms when booking. Generally, when booking air tickets, there are conditions for returning and changing them. Most discounted air tickets and special air tickets are limited to refund and change, and belong to "three no" air tickets.

Legal basis:

Article 29 of the Regulations on the Administration of Normal Flight

After the flight departure is delayed or cancelled, the carrier or ground service agent shall provide accommodation services for passengers under the following circumstances:

(1) If the departure of the flight is delayed or cancelled due to maintenance, flight deployment, crew and other reasons of the carrier, the carrier shall provide passengers with services such as meals or accommodation.

(2) If the departure of the flight at the place of origin is delayed or cancelled due to weather, emergencies, air traffic control, safety inspection and other non-carrier reasons, the carrier shall assist the passengers in arranging meals and accommodation at their own expense.

(3) If the domestic flight is delayed or cancelled at the stopover, the carrier shall provide the stopover passengers with meals or accommodation services for whatever reason.

(4) When domestic flights alternate, the carrier shall provide meals or accommodation services to alternate passengers for whatever reason.