On the compensation for flight delay

The flight delay depends on the reason. If it is caused by irresistible factors such as weather or air traffic control, the airline will not be responsible for compensation. If it is caused by airline factors such as late arrival of the plane and mechanical failure, it can be compensated. Here is an article about flight delay:

Civil aviation: there is a flight delay. There are usually only four words to explain, which are listed as follows: weather, air traffic control, mechanical failure, aircraft deployment, simplicity and refinement. This is actually a very complicated situation. Objectively, there is poor information transmission and uncertainty about the delay. For a long time, civil aviation has considered it unnecessary to explain, or it is troublesome, and passengers can't understand it. The delayed service is simple and blunt, lacking in meticulousness and consideration.

passengers: for the vast majority of passengers, flying is safe, fast and comfortable. However, if there is a flight delay, this desire will undoubtedly be greatly reduced, and even people will feel depressed and angry. At this time, the delayed information will no longer be known or the time will be pushed again and again. If you don't know when the delay will be, passengers will certainly be unacceptable and prone to excessive behavior.

media: whenever there is a flight delay, passengers always introduce the situation to the media; In order to create a sensational effect, the media embellished and concocted a sensational news, and the airlines did a poor job in communication with the media. Even if a responsible media interviewed the relevant civil aviation units, unfortunately, people who are responsible for communicating with the media and the public are usually sitting in offices, but they are full of shelves and are actually laymen who don't understand much. The answers are usually vague or too simple, which is not enough for the public to fully and accurately understand the facts, and the more they are smeared, the darker they are.

This article introduces the reasons for the delay and explains the common delays here. I hope that passengers can understand the current situation and communicate more soberly and calmly through legal channels. Impulse is definitely not the best way to solve the problem.

analysis of reasons for flight delay

weather reasons

at present, weather is the main reason for flight delay. It is generally believed that bad weather is obvious, and passengers can understand it, but it is not.

At present, the explanation for the delay caused by bad weather in civil aviation is: the weather is not up to the flight standard, and it can't take off on time. General civil aviation service personnel often don't know exactly what bad weather affects the flight as passengers do. From the passenger's point of view: bad weather means heavy winds, heavy rain and fog, so the plane may not be able to take off and land and the flight will be delayed. However, this kind of understanding is one-sided, which will also lead to many misunderstandings. It is believed that civil aviation is deceiving people, especially when some flights can go and some cannot.

The simple word "weather reason" actually contains many situations: the weather conditions at the airport of departure are not suitable for taking off; The weather conditions at the destination airport are not suitable for landing; The meteorological conditions on the flight route are not suitable for flying over, etc.

in order to ensure flight safety, there are many weather standards that meet the requirements of flight, takeoff and landing. Here, firstly, we introduce where the weather conditions affect a flight. It will help you to understand

-weather conditions at the airport of origin (visibility, low-altitude clouds, thunderstorm area and strong crosswind):

-weather conditions at the airport of destination (visibility, low-altitude clouds, thunderstorm area and strong crosswind):

-weather conditions on the flight route (high-altitude thunderstorm area):

-crew conditions. Analyze and grasp the current weather and trends to make professional decisions)

-Aircraft condition (the aircraft meets the safety standards of meteorological conditions, and some airborne equipment fails to fly in this weather condition on the premise of safety)

-Subsequent conditions caused by bad weather (mostly airport navigation facilities are damaged, the runway is not up to standard, such as icing, serious water accumulation, etc.)

Air traffic control:

In this case,

from the passenger's point of view, there are few planes on the apron, so where does the traffic come from and what is controlled? Lie, everything is normal at the destination airport, and there is no control at all. In fact, the flow control is invisible to ordinary passengers. On the surface, it seems that everything is normal.

"The sea is wide and the fish jumps, and the sky is high and birds fly", but in reality, civil aviation planes are restricted and influenced by many factors just like cars on the ground. In short, civil aviation planes take off, land and fly in limited space, limited time and limited conditions. At present, air traffic in some busy airports is overloaded, and it is normal for planes to taxi on the ground or even wait for a long time when they leave Hong Kong.

There are two main reasons why air traffic control affects a flight.

1. Flow control: In recent years, China's civil aviation has developed rapidly, and the number of flights has increased sharply. However, the corresponding ground facilities, navigation equipment and service support have developed slowly, and the route structure is unreasonable, which cannot adapt to the current rapid development of civil aviation industry. In particular, due to reasons such as ensuring national defense security, China has imposed strict restrictions on airspace, and there are many air restricted areas. The military is responsible for organizing and implementing the national flight control work, and the adjustable redundancy in civil aviation is very small. Recently, the situation has improved, and some air routes have also achieved radar control, effectively alleviating the pushing tin phenomenon, but the overall progress is not great. What we are talking about here is normal flow control. In fact, there are many reasons for flow control, such as some unexpected situations in the air or at the airport, so I won't introduce them here.

2. Air Force activities: This kind of situation involves national defense secrets, which often comes suddenly. In a word, the flight of relevant civil aviation will be affected, or waiting on the ground, or returning in the air or landing at other airports nearby. In this case, we can only wait, without reason and time, and everything is top secret. Take Xiamen as an example, the proportion of flight delays caused by this situation is not small, especially when the southeast coastal military exercise and cross-strait relations are tense. Generally speaking, air force activities will be carried out in the daytime when the weather is fine. Generally speaking, the outbound flights from Xiamen to Shantou are mainly controlled, that is, international flights from Xiamen to Southeast Asia, regional flights to Hong Kong and Macao, flights to Guangzhou, Shenzhen, Haikou, Kunming and other regions are all affected. In serious cases, flights from these directions will also be affected, or they will be alternated nearby or returned. The control time is as short as half an hour, and as long as three or four hours. Once the control is lifted, there will often be a large number of aircraft jams in the airspace, which will continue to cause delays. Once the control is carried out, almost all flights at the relevant airports will be disrupted on that day, leaving civil aviation at a loss.

Mechanical failure:

Passengers have to get off the plane after boarding the plane or the plane breaks down, and sometimes they are told that they have to return or land nearby after taking off. In these cases, passengers will not only endure the inconvenience caused by flight delay, but also worry about safety, which is understandable. What passengers care about is how long it will take to repair the fault. What passengers care more about when they get on the plane again is whether the plane fault has been completely eliminated? This paper briefly introduces the general procedures of daily maintenance and post-fault maintenance of aircraft.

first of all, passengers should be assured that the safety factor of the aircraft is constantly improving, the aircraft is becoming more and more advanced, and it has multiple redundancy and multiple backup systems in all important characteristics of the aircraft. The aircraft has detailed regular maintenance plans, and the corresponding systems and equipment should be thoroughly inspected and replaced every once in a while. Even if the systems and equipment work normally, according to the long-term maintenance experience, Most of the hidden troubles will be dealt with in time in these routine inspections, but no matter how perfect and careful the routine maintenance is, there is no guarantee that the aircraft equipment will not suddenly break down, which can often be avoided by normal routine inspections. Maintenance personnel, crew members and advanced airborne computers will also monitor any situation of the aircraft at any time, and any problems that pose a threat to flight safety will be solved before continuing to fly. Of course, in order to ensure safety, thoroughly eliminating hidden troubles will inevitably cause a certain degree of delay, which is also worthwhile. After all, safety is the most important thing.

once the aircraft breaks down during the flight mission, the crew should make necessary inspection and judgment according to the maintenance procedure, analyze the fault phenomenon, find the source of the fault, and then carry out corresponding troubleshooting, such as replacing the faulty parts, etc. After troubleshooting, it is necessary to fill in relevant maintenance records, and it is also possible to carry out certain tests to determine whether it is repaired. The whole troubleshooting process takes a certain amount of time. Even for some minor faults, there must be a strict set of maintenance and inspection procedures to be done, all of which are to ensure flight safety.

generally speaking, if the plane is at the base of the airline, it will take a long time to deal with the fault, even if it is difficult to repair the major fault for a while, because it is at the base, it is easier to deploy and the delay time will be shorter.

if the plane fault is located in an external station, there may be a lack of necessary maintenance equipment, parts and maintenance personnel in the local area. It is really difficult to tell the time required for the delay caused by this situation, which is related to the specific situation of the fault and the local maintenance ability. If it is difficult to eliminate the major fault at one time, it will take a long time even if another plane is sent.

Passenger reasons:

There are various reasons for flight delays, some of which are irresistible natural factors. It is worth noting that some human factors have become "new growth points" that cause flight delays. According to statistics, flight delays caused by passengers account for 3% of abnormal flights, which is almost the same as the number of delays caused by aircraft failures.

Aircraft deployment:

Actually, this is not a reason for the delay. All the subsequent flights caused by other specific circumstances are counted as late arrival by civil aviation, and all the reasons for the late arrival by civil aviation are called aircraft deployment.

generally speaking, an airplane has to carry out 6-1 domestic flights a day, and it takes about 1 hours to fly in the sky. In addition, it usually runs for about 16 hours a day, including the stopover time such as getting on and off passengers, cleaning, loading and unloading goods and routine inspection. The flight plan of each plane is arranged in advance, and there is not much room for manoeuvre. Any omission in the previous flight may trigger a chain reaction of subsequent flights, and the longer the delay, the longer the delay.

in reality, China's airlines are small in scale. Even the three major aviation groups are divided into independent companies in operation, which is inefficient and has little room for deployment. The supporting facilities such as routes and airports are not perfect, which leads to the overall low efficiency of flight operation. In the event of an accident, the contingency and deployment capabilities are poor. At present, airlines are actively adjusting, strengthening deployment capabilities, trying to improve flight operation efficiency and reduce flight delays.

Summary of flight delay:

Flight delay is very painful for passengers and airlines. No airline is willing to delay the flight, no airline does not try to find a way to remedy it after the delay, and no airline does not want the delay to be as short as possible. However, no airline can guarantee that its flight will not be delayed. We never expect the punctuality rate of flights to be 1%. Passengers fly in order to reach their destinations quickly. If there is delay, losing money is definitely not a good way to solve the problem. Linking delay with losing money will only bring many side effects.

As for the second question, the landlord can take the initiative to go to the kitchen to find the flight attendant, saying that he wants to take a photo with her, and the flight attendant usually won't refuse, and sometimes he will be happy. Stealing pictures always feels bad.