Chapter 3 of "Workplace Diary of a Female Secretary of a Foreign Company": "The meeting just ended"

A certain day in May

Xiaoshi was on duty at the front desk this morning. Due to unfamiliarity with the situation, I almost made a mistake.

Just after nine o'clock, a customer came to see Mr. Jiang.

"Excuse me, are you..." Xiao Shi greeted the guests enthusiastically. The guest looked to be over sixty years old. He had no reservation and did not introduce himself.

"I want to talk to Mr. Jiang about something." The guest walked straight in.

"I'm sorry, are you..." Xiaoshi came to the guest and still asked the guest's name with a smile.

"Little girl, are you new here?" Seeing Xiaoshi blocking his way, the guest was a little unhappy. "My surname is Jiao. If Jiang Weimin is not here, you can just ask Sun Zhendong!" Jiang Weimin is Mr. Jiang, and Sun Zhendong is Mr. Sun. Xiaoshi was shocked by the tone of the guest's words. She quickly said: "I'm sorry, please wait a moment" and ran in and asked me to go out and help her take a look.

"Mr. Jiao, it's you! Long time no see. Are you okay?" When I saw it was Mr. Jiao, I immediately ran over to say hello to him. Mr. Jiao is the veteran of the company and the first director sent by the Chinese side of our company. He completed the retirement procedures at the beginning of last year.

Mr. Jiao’s attitude has also softened. He said he had some ideas to discuss with Mr. Jiang. "I called Mr. Jiang the night before yesterday. He said that he would not be traveling these days, so I came here today." Obviously, he was afraid that I would make excuses not to make arrangements.

"Mr. Jiao, what a coincidence, Mr. Jiang is negotiating with some French people. Can you have a cup of tea in the lounge and wait for a while? I will go and inform Mr. Jiang that you are coming. Let's see when he can finish talking to the guests. "Okay, thank you, Xiaoshi." Mr. Jiao pointed at Xiaoshi and said, "This new girl is very serious." His meaning was clear. The little stone has eyes but cannot see Mount Tai.

At around two o'clock in the afternoon, Mr. Guan from Anhui Guoxiong Company called.

"Are you Xiao Xiao? I am Guan Yong from Anhui. I want to speak to Mr. Sun. The thing is like this. The set of production equipment we entrusted your company to import is now at the Shanghai port. I can't unload it. I've called the people in your import and export department several times, but they don't seem very enthusiastic, so I want to have a call with Mr. Sun and ask him to say hello to the opening ceremony here. Everything is ready. If the equipment cannot be shipped this week and the city leaders cannot see the things and the trip is in vain, it will cost us our lives. "Manager Jin already reported this to Mr. Sun yesterday. There is nothing we can do about it, and there is no point in rushing it. There is our disclaimer clause in the contract.

"Mr. Guan, don't worry," I said, "Mr. Sun has just ended the meeting. I will go find him right away. Please wait a moment. Please don't hang up the phone." I went to Mr. Sun's office and asked him Talked about Mr. Guan’s situation.

Mr. Sun said: "The people from the import and export department also called me just now. They said that the weather forecast said that the typhoon would pass tomorrow at the latest. Do you think I should still answer this call?" I was the first The first time I saw Mr. Sun, he was hesitant. I can understand. If you accept it, you won't be able to help, it won't solve the problem, and explanations are redundant. If you don't accept it, I've been a customer and friend for many years, and I'm a fellow Anhui fellow.

"Lesui, you should help me deal with it." Mr. Sun said after hesitating for a while.

When I came back to my seat, I picked up the phone and said to Mr. Guan: "Mr. Guan, I'm really sorry. I searched several offices and didn't see Mr. Sun. When I saw him, I I will definitely report your situation to him. "Thank you, please help me." Mr. Guan hung up the phone.

In order to ensure that company leaders can concentrate and calm down to consider some important matters, or to assist their bosses in dealing with matters they do not want to deal with, secretaries must "filter" some incoming calls for their bosses. Sometimes, some departments will refer some calls or guests that cannot be answered or refused to the secretarial department. "Standing in the way" is also a daily job for our secretaries, and it is a very important daily job. An excellent professional secretary should be familiar with his boss; if he understands his interpersonal scope, way of thinking, working methods and values, he can judge whether he should "get in the way" under normal circumstances and what method to use. "Stand in the way".

"Yu Xue, Mr. Sun didn't have a meeting this afternoon. Why did you say on the phone that Mr. Sun 'just ended the meeting?'" "This is like a war. Whenever something happens, I have to find it for myself. A commanding height, you can advance and attack, retreat and defend." I joked.

"You can attack when you advance, you can defend when you retreat, what does that mean?" Xiaoshi asked.

"Because this kind of call came suddenly, I was not sure whether Mr. Sun was willing to answer it, so I said 'the meeting has just ended' to leave myself some room for maneuver. I told the other party's situation Report to Mr. Sun. If Mr. Sun is willing to answer the phone, I can tell the other party that I have just found Mr. Sun and transfer the call to Mr. Sun. If Mr. Sun is unwilling to answer the call, I will say that I have not found Mr. Sun yet. "" Isn't it different to say that "Mr. Sun is in a meeting"? Now everyone uses this excuse. If Mr. Sun is willing to pick up the meeting, he will come out to pick it up. If Mr. Sun is not willing, you just say that the meeting held by Mr. Sun is very important and you can't leave.

""Xiao Shi, can you try to think about it from the other party's perspective? What would you think if you called the other party's boss and the other party said that his boss was holding a very important meeting and that he couldn't get away and answer your call? You will definitely be a little unhappy, and you will be thinking: 'First, is your meeting necessarily that important? I'm desperate, can you still remain indifferent? Where is the slogan of users first and customer first? Second, no matter how important your meeting is, if you interrupt for a few minutes and answer a phone call, will the sky fall? ’ If this is the case, it is possible that the relationship between the two parties will become tense. ""That is to say, the secretary and the boss are acting like a drama, one is the good guy and the other is the bad guy, right? "Xiao Shi asked.

"Xiao Shi, your understanding is completely wrong. "I said, "The secretary is here, neither to be a good person nor to be a bad person; although the secretary lied, it was definitely not to deceive. "Standing in the way" of your boss is, firstly, because the boss is too busy, and secondly, the boss may have difficulties; therefore, "standing in the way" is not to sever diplomatic relations, but to gain the other party's understanding. If you always hold on to the idea of ??being a popular person, you will offend everyone, and then you will not be able to do your job as a secretary. " "It seems that to be a secretary, you have to learn to lie. "Xiao Shi seems to have a deep understanding.

It can be seen that she has not been a secretary for a long time, and she is still unable to taste the samadhi. This cannot be called lying, it should be called the art of polite rejection, because it is protecting the face of others. At the same time, he also protected his own image.