Summary of newcomer work

Summary is a written material to review and analyze the performance of study, work and life in a certain period. It plays a connecting role in our study and work, and we need to go back and summarize and write a summary. So do you really know how to write a summary? The following is my three-point summary of the work of newcomers. Welcome to reading. I hope you will like them.

Summary of new job 1 It is often said that "everything is difficult at the beginning". For me who just walked out of campus, I really realized it. I especially remember that on the first day of work, I sat in front of the computer with a blank face and a childish face, but I never doubted my decision. I believe in myself, "Where there is a will, there is a way." With my own efforts and the enthusiastic help of my colleagues, I gradually became familiar with some products of the company and gradually became interested in stone materials. Slowly, I became invisibly sensitive to stones. When I went shopping with my friends, I would inadvertently shout, "Look, this is xxx granite/marble!" " And friends around me always laugh that I have an occupational disease.

While I am familiar with the products, I will begin to explore how to develop new customers. Through the experience of colleagues and a large number of information collection of rich elite posts. Com, I understand that network development can be divided into two ways: one is passive development, that is, publishing their own product information through large-scale online business platforms and waiting for customers to inquire; The other is active development, that is, through B2B, major yellow pages or Russian search engines, such as яндекс. Website, enter keywords to find potential customers. These two methods are indispensable. When using the first method, it should be noted that you should constantly update your information, so that when customers search for suppliers, your information can appear on the home page. The second is the most important way. When you find the information-rich yellow pages, you can send the written open letter to your customers in a targeted manner.

As for the beginning of the letter, it is also the most important, because the beginning of the letter is not well written and gives the customer a bad first impression, so it is difficult to gain the trust of the customer. Opening the letter should not be too blunt, it should be humanized and concise, and important information should be marked in other colors. So far, I have written seven different open letters intermittently, which have been revised with the help of Russian friends. Send targeted opening letters to different customers. And through the record, resend it once every once in a while to strengthen the tracking of customers who read the receipt.

As for the time for sending and opening letters, it is also very particular, especially for large companies. Generally speaking, the afternoon from Tuesday to Thursday is the best time, because there will be a lot of unread emails as soon as customers open their mailboxes on Monday. For Russian customers who are in a bad mood on "Black Monday", it is not necessary to read emails on this day, but there will be many odds and ends to deal with on Friday, so it is not wise to send emails on this day. But for a small company that only opens email once a day, there won't be many emails, so you can send them at will without worrying about "traffic jam".

Adhering to the principle of "listen more, remember more, think more and ask more questions" and the creed of "survive, communicate, learn and accumulate", I began to receive the receipt of reading after 12 days of work, and began to inquire from customers after 28 days, and took the initiative to apply for staying in the factory for two days. I learned some basic knowledge, got a preliminary understanding of some processing methods and packaging technology, and benefited a lot.

In the next five months, I will continue to be familiar with the products, explore the network platform, and strive to attract customers who can cooperate for a long time as soon as possible to repay the company's training for me, constantly enrich my Russian business knowledge, and also strengthen my business English level in my spare time. I believe in "Heaven rewards diligence" and "Where there is a will, there is a way"!

The rhythm of "My future is not a dream, I will spend every minute seriously" permeated the whole campus in a few days after I left school, which made me, a person with only theoretical knowledge and no social experience, more confident in the future. With infinite longing and yearning, I chose Beijing without hesitation and set foot on the train going north. I am full of dreams and hope to realize the joy of harvest in the beautiful capital Beijing.

Beijing in early winter, whistling north wind, flying yellow leaves and dry and cold weather have made me feel a little depressed and lonely since I came to this beautiful big city. I don't know when I started to doubt my choice and the place where I live. Coming to the Great Wall is an accidental opportunity. People say that accidental achievement is brilliant. I'm not sure, but I have the confidence to pursue it. Under the leadership of the Great Wall staff, we came to xx Qu Yun Garden, which is our three-day training ground. The trainers here have carefully arranged our accommodation and life. When they saw that there was no heating in the training room, they immediately called the maintenance master and brought us a warm world. In an instant, the touched heart is no longer cold and lonely. Moved, we ushered in three days of training. This training includes the introduction of corporate culture of Great Wall Property, the company's business philosophy and service tenet, the teaching of relevant rules and regulations and the teaching of their own experience by the heads of various departments of the company, as well as the on-site drills of basic etiquette, service content and service content as customer service personnel. ...

What benefited me most from the three-day training was the field exercise of service process. Everyone plays a different role, including unruly and unreasonable owners, inexperienced customer service staff, experienced maintenance masters and serious and responsible cleaning staff. We repeatedly practice the adaptability of customer service staff in different situations. Through on-the-spot drills, I got a basic understanding of the basic service content as a customer service staff, the emergency ability and handling methods when encountering different emergencies from different owners, and the handling procedures of various incidents. On the basis of the concept, I have a deeper understanding of the real meaning of property management. Although the whole training time is not long, in these short days, my knowledge has been updated, team spirit has been improved, and sentiment has been cultivated, which has benefited us a lot and gained a lot.

It is a great honor that after three days of training, I was assigned to Qu Yun Garden Management Office and started my internship in the first district. When I came to the customer service center, I found that I actually gained very little and had too much to learn. Kang Wenshun, the director of the first district, saw my confusion and encouraged me to see more, do more, think more, ask more questions and learn more. Ask other colleagues to give me more help and get in touch with various services. On the first day I came to the customer service center, I learned the basic services such as opening receipts, entering process sheets, opening heating certificates and answering phones. I remember the first time I answered the phone, I was filled with fear and answered some simple questions from the owner mechanically. When my colleague heard this, he pointed to the machine I was talking to and told me that it was not easy to get close to the master or even offend him.

This is far from our service standard. Knowing the seriousness of the situation, I always remind myself, relax myself, always smile when answering the phone, and treat the owner as a relative. This practice has been affirmed by supervisors and colleagues. In the next few days, with the enthusiastic help and guidance of my colleagues, I learned how to handle the above-ground and underground parking spaces, renew parking cards, and matters needing attention in the process of handling parking spaces, such as the monthly and annual fees on the ground and underground, the underground garage being divided into east and west garages, the choice of parking spaces for owners, and the handling of car cards. Understand and master many problems closely related to the owners, so as to serve the owners independently and better. At the same time, I often patrol the community with my colleagues and deal with problems in time.

Now, I can work in the morning and evening classes independently. Although some work is not very skilled, some knowledge is not comprehensive enough, and some problems have not been discovered, I have learned to ask questions carefully, which can reduce mistakes in my work and enrich my work experience.

In the days to come, I will redouble my efforts, do one thing, love one thing, learn from my colleagues with an open mind, obey the arrangement of my superiors, and finish all the work seriously.

1. Start with the subtle work, actively adjust the mentality and complete the role change. From school to work, the environment has changed a lot, and all people and things are new. Especially as a customer service, I have many people and many problems. I must adjust my mentality, be a low-key person and do things with high profile, and the customer is God.

I am not familiar with this community. In the following days, I will go to the community more, find more problems, solve them in time and follow up at any time.

3. Be familiar with and understand the owner when contacting the owner. Help solve the owner's needs and troubles within the scope of service and ability. Let the owners truly feel the service purpose of the Great Wall: to serve the owners and the society. Let the owner be satisfied and assured.

4. Strengthen communication with colleagues, consult and learn from colleagues with an open mind. As a new employee, lacking his own work experience, many things are understood by imagination. In the initial work, he will encounter such problems at any time, so he must consult his colleagues humbly and seriously. At the same time, we should also handle the relationship with colleagues, cooperate with groups, help each other, and contribute to the development of Great Wall Property.

I worked in Qu Yun Garden Management Office of Beijing Branch of Great Wall Property for a period of time, and I have matured a lot myself. Thanks to everyone who helped me, because of his help, their concern, their support and their encouragement, I quickly integrated into the United, warm and friendly family of Great Wall Property Qu Yun Garden Management Office. I am honored to create my own life stage in Qu Yun Garden Management Office. I still remember that I was re-examined by You Guo and assigned to be in charge of the publicity column. I was really scared at that time, afraid that I couldn't do it well and that I couldn't finish the task. With the encouragement of the leader, I built up my confidence and finally completed the task successfully. My heart is full of joy and pride, and I can make contributions to the country and the collective. In the future, I will be full of confidence, study hard, work hard and accumulate constantly, and strive to become a formal employee of Great Wall Property as soon as possible.

Summary of Newcomer Work 3 It has been more than a month since I came to work in Changbao Chemical Fiber in a blink of an eye. This is a new starting point for my career. I cherish it very much and try my best to adapt to this new environment. From my ignorance when I first entered the company to my cognition now, I gradually became familiar with this brand-new atmosphere and deeply realized the importance of learning. Now I want to summarize my study during this period as follows:

I. Main points of study and work

No matter which factory you go to, the factory will give you an adaptation period. During this period, many people will feel bored and have nothing to do. So did my first few days here. Waiting in the factory office every day is really empty. However, at least I know that the office is a hub project of a factory. There are many trivial things in the office, especially many emergencies, which can exercise people's ability to deal with emergencies.

Later, I was assigned to study in the sales department on the first floor. Colleagues in the sales department are also immersed in doing their own things. I seem to have been left there and nobody cares. I was confused, but I soon understood that studying in a factory is completely different from studying in a school. The school teacher will force you to tell you whether you like it or not every day. But in the factory, everyone has their own things, so if you want to learn something, you must ask more questions. If you don't know, your colleagues around you will answer you.

The most important thing is initiative. When newcomers come in, the factory will not assign them specific jobs immediately, but we can't be idle ourselves. On the contrary, we should take the initiative to find something to do, start from small things, and lay a good foundation for better contribution to the factory in the future. In addition, it can also close the relationship with colleagues and promote harmonious coexistence with colleagues.

I studied in the sales department for a month. At first, I just watched, because I was introverted and always embarrassed to ask. I did see something in two or three days, but I also accumulated a lot of questions. What are the main products of the factory? How is the factory sold? What is the workflow of the sales department? How about this planning course I took?

So many questions can only be asked by colleagues around me. Others can't help you. There are no classrooms and teachers. So I asked my first question: What should I study? Now that I think about it, this question is ridiculous and it is difficult for others to answer. Because I majored in information technology, I really knew nothing about the sales department at that time.

The hardest part is actually in the beginning In the next few days, I changed from passive to active. As long as you find something you don't understand, ask your colleagues. Later, before the workshop stopped for maintenance, I also attended the meeting of the sales department. The more you learn, the more problems you find. From the beginning, I only knew the word "sales" to now I know our company's products, specifications, production workshops, product quotations, and the basic workflow of the sales department. Now I can help make sales contracts, get samples from the warehouse, learn some transportation knowledge, make bills of lading and so on. Know how to give the best cooperation to the business people and how to keep in touch with the workshop. Especially this time, I saw how to achieve good communication and coordination between sales staff, sales staff and planning department, and sales and production. At first, I was assigned to the sales department to deliver cars to the planning department. But I think what I learned from only one person is not comprehensive. Work depends on cooperation, and what is important is collective thinking and team spirit.

The impression I got from the factory

1, management: I haven't been in the factory before, and I don't know what the work of the factory is like in reality. From the perspective of a newcomer, I feel that our factory management is rigorous without losing humanity, and the division of labor is clear and reasonable.

Just going to and from work, everyone who rides a bicycle will get off and take the initiative to push the south gate. The west gate and the north gate also have different rules, but everyone in the factory abides by them well. Even if it is violated, there will be corresponding punishment. There are rules and regulations, and there are rewards and punishments. I think this is a favorable prerequisite for factory production activities. It is also my first experience when I came to our factory.

2. Work: It is full here every morning, because I find that most things are done in the morning. I go to work early in the morning, earlier than when I went to school, and get off work early in the morning. Even some drivers who come to pull goods have arrived at our factory, and it's almost lunch time in our factory.

But I think the working attitude and service attitude of our factory people are the best. Colleagues in the warehouse, in particular, often work overtime for the convenience of people who come to pull goods. Sometimes I come to work overtime at ten o'clock in the evening. Our competitors won't have such service.

3. Suggestions for our factory

More concentration and more activities: Just as we often hold villagers' meetings in West China, our factory can also hold more activities. You can take turns to take part in the work, just like the swimming activity organized by the Youth League Committee last time. I think this not only enriches our long-term fatigue in the working environment, but also gives colleagues opportunities to learn and communicate. This is a good form, it doesn't have to be grand or far away. Giving everyone a platform to relax for a while is of great benefit to re-engaging in activities.

Establishing corporate culture: corporate culture is certainly not a tool that can directly obtain benefits. But as far as I know, with a corporate culture that adapts to the times, there will be cohesion. Let everyone consciously twist into a rope, which determines the soft environment within the enterprise.

Four. Personal work intention

Based on my present knowledge and skills and my understanding of our factory, I think it will be more difficult for me to do some creative work, because I just graduated from work and am not mature enough in all aspects, such as the general idea of work. I have a steady personality, I am more patient, I am not afraid of trouble and I am not tired of boredom. I am familiar with the sales department now. Of course, with the new arrangement, I will only work harder and will not live up to the help of my colleagues and the support of my leaders.

The above is my summary and some suggestions for more than a month. From the perspective of a newcomer, I still have a lot of things I don't understand and some immature ideas.

In the new month, there may be new work arrangements, and I will certainly meet them with a new look and a more proactive attitude and strive for greater progress.