What if the flight is cancelled?

For passengers who arrive at the airport without notice, the airline will arrange follow-up flights with seats according to the passengers' wishes. After obtaining the consent of the passengers and the relevant carriers, go through the signing and forwarding procedures; Or issue a flight extension certificate to facilitate passengers to return to the original ticket office for refund procedures.

No matter what causes the flight cancellation, it is involuntary cancellation. Before traveling in bad weather, passengers should first check the flight dynamics through the airline official website or telephone; Or use mobile phone software to check flight dynamics in advance, and then make a decision after consulting flight dynamics.

Generally speaking, for flights that are confirmed to be delayed or cancelled four hours in advance, airlines will send flight delay notices to passengers through SMS platform, telephone and email.

When passengers buy tickets, they leave fixed telephones, false telephones and other people's telephones, which often leads to the situation that information cannot be received. Passengers are advised to leave their personal valid mobile phone number when purchasing tickets to ensure that airlines can send flight information to passengers accurately and timely.

Reasons for flight cancellation

1. Bad weather: In order to ensure the safety of passengers and crew, airlines and airports will pay close attention to the weather forecast and decide whether to cancel or delay flights according to the situation.

2. Mechanical failure: If the plane has problems and needs maintenance, it may lead to the cancellation of the flight or the failure to take off on time.

3. Air traffic control: In order to ensure safety, a series of regulations and procedures have been implemented. If there is congestion or route closure, flights may be affected or even cancelled.

4. Unexpected events or security problems: for example, terrorist threats and security loopholes may lead to the cancellation of flights. At this time, priority should be given to the safety of passengers and crew, and corresponding measures should be taken.

5. Operation adjustment: Due to market demand, economic factors and other reasons, the operation adjustment of certain seasons or specific routes may also include the cancellation of certain flights to achieve higher efficiency.