Shanghai atm can't withdraw money

Since July, the hot weather in Shanghai has continued, and even ATM machines have been reported by the public as "heatstroke". They can't withdraw money or save money. There are many failures, and it is difficult to be full-time! What's going on here?

Recently, ATM machines of many banks in Shanghai have been restricted from accessing the integrated function, and citizens can't help but sigh that they can't save money without money.

Why is the function of ATM suddenly limited? In response, some bank outlets responded that in order to prevent money from spreading viruses, the function of "diverting" deposits and withdrawals is to prevent cross-infection.

Shanghai ATM has heatstroke, too? It is difficult to withdraw money, and it is even harder to save money! The citizens are crazy.

"Only two machines can withdraw money, but they can't be used normally!"

According to the news from Shangguan, on the morning of July 17, Ms. Tian from Baoshan District came to Baoshan Yuepu Sub-branch of China Agricultural Bank at No.78 Longzhen Road to withdraw money. Unexpectedly, the door handles of both ATMs are hung with the sign "under repair, please wait a moment".

After waiting for more than ten minutes, there is still no progress. Ms. Tian had to go to the lobby to get the number and queue up for manual service. "It was supposed to be done quickly at the ATM, but now I have to queue up in the hot sun." She immediately reported the situation to the summer action of the liberation hotline through the message board of Shangguan News in Liberation Daily.

This is not a case. Many Shanghai residents, Ms. Zheng and Ms. Tian, are experiencing the same distress: in order to prevent the virus from spreading through cash, many banks in Shencheng have closed the ATM access function and changed it to a single deposit or withdrawal function. It is impossible to realize two-way circulation, so adding money and withdrawing money depends entirely on manpower, and people can't deposit and withdraw money normally because of untimely maintenance.

In response to the problem reflected by Ms. Tian, the relevant person in charge of the branch explained that it was not that the machine was broken, but that both ATMs were "emptied" that day.

The customer was told to go to the manual counter to withdraw money.

The outlets are very busy, and the staff have no time to add money for a while, so the citizens have to queue up at the manual counter to handle business. It is understood that this branch has four ATMs. After the deposit and withdrawal functions are separated, two of them are used as cash machines and two as deposit machines. "We try our best to ensure that every machine can be used."

"The staff told me that the deposit needs to be handled at the counter and the ATM machine cannot be operated." Mr. Zhang of Qingpu District has encountered a "deposit problem". He reflected through social platforms that he had traveled all over the outlets of China Agricultural Bank in two nearby towns, but could not find any ATM machines that could provide deposit function.

There was a long queue in front of the manual counter. In desperation, Mr. Zhang chose to go to other banks to try to save money by machine.

Reporter's actual measurement: ATM machines in many banks in Shanghai have limited deposit and withdrawal functions.

In fact, not only the Agricultural Bank, but also the Morning Post reporter evaluated 20 outlets of ICBC, Agricultural Bank, China Construction Bank, China CITIC Bank, Bank of Communications, Bank of Shanghai and other 14 banks, and found that only 5 outlets in the 20 outlets had completely normal ATM functions, while 7 outlets had limited ATM functions, and more than half of the banks were in a state of paralysis.

Figure/Morning News Figure/The customer withdraws money at an ATM outlet of Shanghai Pudong Development Bank and cannot withdraw money.

"The day before yesterday, I withdrew money from the ATM outlets of Shanghai Pudong Development Bank and stood in line at a high temperature of 36 C for more than 20 minutes. After going in, I did it once on the machine and found that I couldn't get any money at all. Repeated attempts will still fail, and there is no exit option on the interface. Later, I asked the bank staff to know that this machine can only save money and cannot withdraw money. Finally, I can only queue up at the door next to the machine, and it took nearly an hour to withdraw money. "

Speaking of the bad heart of withdrawing money this time, MISS ZHOU was still annoyed. Finally, after withdrawing the money, she found that there were "only deposits" and "only withdrawals" signs on the door of the ATM.

Many banks have also adopted the measures of "only depositing and not withdrawing" and "only withdrawing and not withdrawing" to divert ATM machines.

In Huanlong Road Sub-branch of Bank of Communications, the ATM is kept indoors. When you go in, you can see that one deposit and withdrawal machine has limited functions and can only withdraw money, while the other one has limited functions and can only deposit money.

In Hongqiao Sub-branch of China Merchants Bank, ATM machines are also diverted, with one withdrawal and one deposit.

Two ATMs of Shanghai Huxi Sub-branch of CITIC Bank are also working separately, one providing deposit service and the other providing withdrawal service.

However, many banks do not limit the functions of ATM machines. For example, the ATMs of China Bank, China Industrial and Commercial Bank, China Construction Bank and China Agricultural Bank visited by reporters can deposit and withdraw money at the same time. In addition, joint-stock banks such as Shanghai Bank, Industrial Bank, Rural Commercial Bank and Shengjing Bank are also operating normally.

Some people who withdraw money complain a lot about the limited ATM function of banks. "I have encountered two cases of long queues for withdrawing money. I need cash for the time being, but I just want to withdraw 200 yuan. As a result, I stood in line at the door for half an hour. " A citizen who is queuing at the gate of China Merchants Bank said.

Another citizen who is waiting in line to save money is also complaining, "I didn't save it last time. Come back today. This is the nearest exit from home, and there is nothing I can do. "

Source/Morning News

In fact, in such hot weather, some ATMs in Shanghai not only have limited functions, but also shorten their business hours, and many banks' ATMs are simply paralyzed.

If you encounter an ATM machine that strikes without saying hello, the citizens can only admit that they are unlucky.

Bank response: In order to prevent money from spreading the virus, the deposit and withdrawal function was "diverted"

Why is the good deposit and withdrawal function diverted? Why do ATM machines often break down?

In this regard, a number of banks in Shanghai said that the diversion of deposits and withdrawals is mainly an epidemic prevention requirement.

According to relevant persons of Shanghai Pudong Development Bank, the main reason for diverting deposits and withdrawals from universal deposit and withdrawal machines is that the virus spreads through paper money, the deposited coins will be disinfected, and the coins taken out will be disinfected. At present, Shanghai Pudong Development Bank is doing this.

Relevant persons of Bank of Communications also said that the diversion of deposits and withdrawals is mainly to prevent coins from spreading viruses and unsterilized coins from entering the market.

According to relevant persons of Shanghai Pudong Development Bank, since an ATM can only store 600,000-700,000 cash, if more money cannot be recovered or withdrawn, the service cannot be continued when the cash is withdrawn. In order to ensure the service, outlets can manually replenish cash in time, so when they just resumed business, the service hours of ATM were once adjusted to the working hours of outlets.

The staff of ICBC, Agricultural Bank of China and other banks said that one of the reasons for the frequent failures of ATM machines was that all the money was "hollowed out". There are also some machines that are undergoing routine maintenance and suddenly collapse. As long as customers apply for maintenance, they will be repaired in time and return to normal.

However, some citizens have put forward different opinions on the bank's statement, pointing out that there is a virus on the coin and the use of ATM machines may be infected. Should someone be responsible for disinfection? Some citizens have also suggested that ATM machines can have their own disinfection function. After saving the money, it will be processed automatically, and then it can be recycled. This will improve the operating efficiency of ATM machines.

ATM shrinkage needs good maintenance.

On the one hand, it is the "retrogression" of function; On the other hand, with the popularity of mobile payment methods such as WeChat and Alipay, the importance and necessity of ATM as a cash deposit and withdrawal tool has fallen behind. With fewer users, it is not difficult for banks to choose cutting machines for operation and maintenance costs.

According to the latest data released by the central bank, the number of ATMs in China has dropped below one million. During the on-the-spot visit, the reporter also found that it is not uncommon for ATM "huts" to still exist and machines to be absent at various bank outlets in Shencheng.

"It's getting harder and harder to find!" After failing to withdraw cash through ATM, Ms. Tian sighed, "In fact, this machine is very important to us elderly people." Old people are not used to "scanning code to pay", and consumption and shopping still rely on cash. It is also the most convenient to use ATM when you receive your pension every month.

She told reporters that once she went to an offline branch of ICBC to get cash, but she didn't need ATM. She wants to go to the manual counter, but she can't get the number of the day. At present, ATM machines are more valuable in the background of long queues at artificial windows.

In this regard, Ms. Tian suggested that banks should increase the maintenance frequency of ATM machines as much as possible. "The quantity is very small, and the deposits and withdrawals have to be separated. If the maintenance can't keep up, it will really hit the wall everywhere! "

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