What if the flight is cancelled due to the weather? Which department should I complain to?

Usually call the Civil Aviation Administration to explain the situation.

10 flight cancellation reminder:

1. Call the insurance company immediately.

If there is insurance, whether it is cancellation or delay, you should call the insurance company as soon as possible and keep the tickets spent on flight cancellation/delay and the airline's flight delay/cancellation certificate. After that, you should apply to the insurance company with all the receipts and information to pay for the flight delay/cancellation. The compensation amount of each insurance company is different, so pay more attention to the reported items before buying air tickets.

2. Confirm whether there is follow-up makeup.

If you have not purchased insurance, please skip the first step. If any flight cancellation information is released, please immediately confirm whether there are any follow-up flights. If not, please go to the ticket office and see if you can change to another flight (the change is not limited to the same airline). Please remember: it is the ticket office! Not the manager on duty counter! How to distinguish the two? Most people only go to the manager's counter on duty to make a scene when the flight is cancelled.

3. Confirmation of subsequent flights

If it is confirmed that there is a follow-up flight, you need to know the time of the follow-up flight from the airline and whether there are accommodation or compensation arrangements. Here's a way to enjoy the benefits, that is, to see if those who make things difficult will ask the airline for compensation. If no accommodation is arranged, the airline will generally give some compensation, but not much.

4. Call the Civil Aviation Administration

If there is no follow-up flight and you can't change your flight, and you insist on leaving on the same day, we have the right to call the Civil Aviation Administration to complain (play hooliganism) and keep a tough attitude. Airlines usually compensate.

5. Make up the difference and book a new air ticket

When the above method is confirmed to be unavailable, you need to pay attention to whether there are other flights and re-book flights through the airline's website or mobile App.

6 determine the luggage situation

You must make sure that your luggage has been taken off the plane that canceled the flight. Please ask the customer service to confirm and the staff will deliver it to the next flight.

7 apply for a refund

Of course, a refund can only be the worst, and it is impossible to give you a full refund. Pay attention to this. Don't refund your ticket unless you have to.

Stay calm and friendly.

Nobody wants to cancel the flight. No matter how anxious and uneasy you are, please keep a friendly attitude towards the ground crew, customer service and other staff. Anxiety will not only affect your thoughts, but also hinder the progress of aviation customer service. Calm down and clear your mind to help you get on the plane quickly.

Pay attention to the weather

Nine times out of ten, the reason for the cancellation of flights is the weather. It is very important to pay attention to the weather in time. If you learn that there will be a typhoon on Friday on Monday, please take the initiative to call the airline to see if you can change your flight in advance without any charge.

10 Prepare for flight delay/cancellation.

Whether you are on business or pleasure, you should always be prepared for flight delay/cancellation, and prepare all spare items, such as universal chargers, books and other emergency (boring) supplies, even if you wait, you can wait comfortably.