One-week work plan for residential property customer service

Work plan is an important guarantee for completing work tasks. We often see some employees doing nothing all day. We should ask them if they really have nothing to do and have everything finished. The answer should be no, probably because they don't have a reasonable work plan, and they always feel that they have a lot of things to do, but they just don't know where to start. Over time, things piled up and I became more helpless.

Article 11. Safety Management

1), do a good job of public security management in the community and maintain good public security order.

2), learning rules and regulations and job responsibilities, especially the training of new employees. Continue to do a good job in the security of the community, ensure the normal order of the community, and provide a safe, comfortable and elegant living environment for the owners. Ensure that the community has no criminal cases for six years.

3) Strengthen the construction of internal strength echelon of the department and strive to cultivate the backbone.

4), do a good job of fire safety in the community, and strive to have no fire safety accidents throughout the year.

5) Strengthen military training and improve the overall military quality of department employees in 20XX.

6) Take the performance appraisal indicators as the standard, implement the target management responsibility system, and clarify the work responsibilities of security departments at all levels, and the responsibility lies with people. Through inspection and assessment, we can truly reward the diligent and punish the lazy, improve the enthusiasm of employees and promote the effective completion of the work.

Second, the engineering maintenance management

1) Manage, repair and maintain the operation of electricity, water supply and drainage, fire control, intercom monitoring and public facilities in the whole community to ensure the normal work of various equipment and facilities in the community.

2. Strengthen the supervision and management of decoration households.

3. Provide paid services for the owners.

Third, the management of environmental sanitation.

1) In terms of environmental sanitation, according to the actual situation of the community, it is mainly necessary to strengthen the salvage of leaves and moss for river cleaning. Make sure the river is clear and transparent.

2) Require the cleaning department to formulate a strict work plan, and supervise and inspect the cleaning work in combination with the cleaning work procedures and assessment methods. Continue to carry out the management of fixed-point stacking and centralized removal of decoration garbage bags, strengthen the sanitary inspection of the community, and ensure that the community is clean and beautiful.

3) Require the cleaning department to comply with the requirements of the developer.

Fourth, customer service management.

1) continuously strengthen the level and quality of customer service, and the owner's satisfaction rate reaches about 95%.

2) Further improve the level of property charges to ensure that the charging rate reaches about 96%.

3) Work closely with all departments to properly handle the disputes, opinions and suggestions of the owner in a timely manner.

4) Improve the customer service system and process, and basically realize institutionalized management.

5) Strengthen departmental training to ensure that the professional level of customer service personnel has been significantly improved.

According to the company's training policy, formulate the customer service management training work plan to improve service awareness and business level. Carry out targeted quality education for employees to promote their love and dedication. Repeatedly strengthen the training of employees from the aspects of service awareness, etiquette, business knowledge, coping ability, communication ability and self-discipline. , and check and implement in practical work, in order to improve the management service level and service quality, and improve the overall quality of employees.

Fifth, improve the daily management of the management office, carry out convenience work, improve the satisfaction of the owners, standardize the daily work with the system, improve the community security, transportation, greening, public facilities and equipment maintenance, satisfy the owners, vigorously carry out paid services such as housekeeping service, garden maintenance, water and electricity maintenance, and increase the diversified operating income of the management office while providing quality services for the owners.

Six, according to the company's annual plan, to create a civilized and harmonious community.

According to the company's annual management work plan, the focus of work in 20XX years is to continue to pay special attention to property safety management, strengthen service awareness, standardize service standards, strictly implement laws and regulations formulated by municipal departments and various normative systems formulated by the company, and rectify and improve them item by item. According to the daily work assessment standards in the performance appraisal system, organize the training and study of employees in various departments and clarify the job requirements. Draw up the feasibility plan for the owner's vehicles to be parked in place as required. Cooperate with the development of various sales activities of developers and organize relevant departments to make preparations.

extreme

First, environmental greening.

Plant management, newly bred nearly ten cycads. Please take good care of the children and don't trample on them.

Prune the trees in this area.

Second, the environment is clean.

Do a good job in environmental sanitation and regularly kill rats, ants, flies, cockroaches and mosquitoes.

The garbage collection time in the community is before noon 12: 00. Please ask the host to leave the garbage outside the door so that we can send someone to collect it. Don't leave it outside other neighbors' doors. We will announce the room numbers of residents who do not meet the requirements of the community and report to the relevant departments.

Third, safety.

The original 24-hour service telephone number of doorposts: 262 1909 was changed from 20XX March 1 to 2611833;

Residents invite guests from the community and the installation and construction unit, and we residents must inform the room number, which is of great help to the property safety and order personnel to carry out their work;

Through renting houses on behalf of others, the management office has done a good job in registering floating population. Compared with the same period of last year, the rent of three rooms has increased by 200 ~ 300 yuan, about 65,438+0.500 yuan, and the rent of two rooms has increased by 250 ~ 300 yuan, about 65,438+0 yuan, up by more than 200 yuan, about 750 yuan. Please find a property for rent, and you will be satisfied! Tel: 3058970 (Xiao Mo);

Strict access management, please go to the management office of the property management company to handle the access form in advance from Monday to Friday (8: 00 18: 00) and Saturday to Sunday (9: 00 16: 00), and do not bring anything at night;

Adjust the sidewalks, single lanes and automobile lanes at the entrance of the gate to create conditions for pedestrians and driving safety;

Fireworks management: increase publicity to reduce the impact of fireworks on people, money and things;

There are more and more dog owners in the community, and it is hoped that residents will be self-disciplined and self-loving; Keep a dog in a civilized way and don't disturb your neighbors. Be sure to use a rope when you go out and get vaccinated regularly. Avoid neighbor disputes. Unattended dogs are generally regarded as ownerless dogs, and residents should report to the competent authorities or government departments through the orderly and housing manager in the community. 1 10.

Fourth, public order.

Collect registered mail, express mail and parcels, and notify the residents one by one.

The gatepost provides residents with bus routes and convenient telephone inquiries. Ordinary letters have been classified and stored for residents' use, so please ask the owner to make inquiries at home.

For the order management within the community, we advocate that the interests of different groups need to be harmonious. In the near future, the isolation of the pedestrian passage in the community is mainly to ensure that the old, the weak, the sick and the young can walk easily, avoid being disturbed by vehicles, and let people feel slow when entering the community, relax and enjoy the convenience of the software and hardware of the community. I hope everyone can give tolerance and understanding to these vulnerable groups.

In order to avoid the loss of electric cars and motorcycles, we require motorcycles, electric cars and bicycles to be parked in the garage as much as possible. 24-hour garage permit, insufficient parking 1 hour free. We hope the residents can cooperate.

In summer, several mobile clothes hangers will be added to the residents of the community to reduce the occupation of the central garden.

Verb (abbreviation of verb) maintenance

We are organizing managers to carry out on-site maintenance service business training, and will serve residents better and faster in 20XX.

Cultural propaganda of intransitive verbs

We will post some rental information \ safety tips \ community notices on the back of the property fee notice in the future;

Issue property contact cards to residents, add service quality management mailboxes, and open various channels to interact with residents. Please add a resident group and set up online tips for Jiajia Property to facilitate our timely communication;

Jointly show open-air movies with the community and issue tickets for the elderly;

Establish owners' health records and measure blood pressure and weight for elderly owners free of charge;

Mobilize residents to give love, let love pass, and let warmth gather;

Please contact us to do business related to literature, photography, sports, food, tourism, housekeeping and life service.

Add two public welfare publicity columns (villas) to master the climate law through the daily updated weather forecast, to be caring and attentive to residents and provide scientific basis for property management;

Adjust the position of the notice board on the grass in the community, constantly update the civilized slogan according to the dynamics of the community, keep pace with the times, and create a civilized environment;

Provide a commodity exchange column for residents, bring your idle commodities here and post them here, experience the happiness of sharing, and make more friends through commodity exchange;

Festival decorations and community activities add luster to the community.

Seven. others

Pipeline natural gas installation to meet the actual needs of the owner;

Pay the service fees of water, electricity and cable TV on behalf of residents, so as not to let them travel by boat;

It is planned to provide residents with online information inquiry, newspaper reading, sending and receiving faxes, copying and other services.

Tisso

The first is to fully implement standardized management.

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