Xingyang mayor hotline

The hotline 12345 is based on the fact that there are too many government service hotlines, which are inconvenient for the public to remember. Therefore, all provinces and cities in China have adopted a unified access hotline 12345, and then transferred through the hotline center 12345 according to specific needs.

The public service hotline implements the working mechanism of "external No.1 service, centralized acceptance, classified disposal, unified coordination, linkage of all parties, and limited time handling". After the citizens call the "12345" hotline, the call center hotline receptionist will answer the phone first. After answering the calls of the masses, the hotline receptionist will directly answer the consulting questions that can be answered directly according to the information in the knowledge base, and transfer the consulting questions that cannot be answered directly, as well as help, complaints and suggestions, to the relevant districts, counties and departments for handling in time. Relevant districts, counties and departments shall promptly and properly handle incoming calls and reply to the public, and at the same time feed back the processing results to the public service hotline.

Main acceptance:

First, the government departments and staff responsibilities, procedures, administrative examination and approval, administrative acceptance, investment and other policy provisions of the consultation;

Two, opinions and suggestions on the city's reform and opening up, economic construction, urban construction and management;

Three, labor security, medical services, education, safety and other social life needs to be solved by the government;

4. The needs that need to be solved by the government in the production, operation and development environment of enterprises;

5. Criticism and complaints against government departments and their staff;

6. Provide comprehensive information inquiry services such as transportation, weather forecast, legal consultation, tourism and catering, life service, ticket inquiry and charitable donation. Xingyang released a message: In order to implement the people-centered development thought and continue to do practical things and do good things for the people, the municipal party committee and the municipal government decided to continue to implement key livelihood practical things related to the vital interests of the people in 20 19. In order to draw up practical livelihood issues in 20 19, improve the transparency of government work and mass participation, and ensure that all livelihood issues are more in line with public opinion and more effective, it is decided to launch nationwide activities to solicit practical livelihood suggestions from the people and all sectors of society in 20 19. The work of collecting practical suggestions on people's livelihood in Xingyang from 2065438 to 2009 is hereby notified as follows:

First, the collection time

From the date of announcement to 20 18 1 1.25.

Second, the collection principle

In accordance with the principle of "respecting public opinion, benefiting all, highlighting key points, paying attention to practical results, doing our best, and acting according to our abilities", we will focus on solving people's livelihood problems that are most strongly reflected by the broad masses of the people, urgently need to be solved, involve a wide range of issues, have obvious social benefits, can be realized through hard work that year, can be experienced by the people themselves, and have a great impact on the city's economic and social development.