Compensation standard for flight delay cancellation 20 18

When the flight is delayed, most people will complain and even curse, but it's useless, it's refueling themselves, so what should we do? In fact, many people will see a prompt when buying air tickets, that is, whether to buy flight delay insurance!

Since we have this, why not use it? Then let's learn about the compensation standard of this flight delay insurance! And what to do if you encounter flight delay insurance!

What will you do if your flight is delayed?

The first case: rescheduling or refund

If the weather is bad before going to the airport, pay close attention to the flight dynamics. After learning the news of flight delay or cancellation in advance, if the travel time is not strict, you can choose to reschedule or refund the ticket directly.

This operation is through the airline official website, mobile phone.

App and hotline can be completed, and there is generally no extra charge for changing or refunding due to weather. Take Air China as an example, you can complete the rescheduling operation in the mobile App:

The advantage of this situation is that you don't have to wait at the airport, but the disadvantage is that you have to adjust the travel time. It should be noted that if you want to reschedule or refund your ticket, you must remember to issue a flight delay certificate through the airline.

App, airport self-service check-in machine and airport ticket counter.

This certificate is also needed if airline compensation is involved in the follow-up.

The second situation: there is a delay at the airport.

After encountering a flight delay at the airport, except for the first case, the remaining choice is to wait. So should airlines lose money? Are they responsible for transportation, accommodation and meals?

1. Delay compensation standards of major domestic airlines

According to 20 17

The Regulation on Normal Flight Management, which came into effect in, actually each domestic airline has different regulations, so you may encounter different treatment methods, but the important thing is that the weather is not within the conditions of compensation. Take the four major domestic airlines as examples:

Air China: In case of flight delay caused by maintenance, flight deployment, crew and other reasons, Air China will provide economic compensation to passengers according to the actual situation.

The delay of more than 4 hours (inclusive) shall not exceed 8

Hours, each passenger compensates RMB 200 yuan; If the delay is more than 8 hours (inclusive), each passenger will pay RMB 400 yuan.

Yuan.

There are many ways of economic compensation, and we will respect your own wishes and choices by cash, air ticket discount or mileage.

China Southern Airlines: Due to its own reasons such as maintenance, flight deployment and crew, China Southern Airlines will provide economic compensation to passengers according to the actual delay time.

Delay time exceeds 4 hours (inclusive) 8

Within hours, compensate each passenger for 200 yuan RMB; If the delay time exceeds 8 hours (inclusive), each passenger shall pay RMB 400 yuan.

China Eastern Airlines: China Eastern Airlines and its ground service agents will compensate passengers for flight delays or cancellations caused by maintenance, flight deployment, business and crew.

The flight is delayed for 4 hours (inclusive) to 8 o'clock.

Hours, the minimum compensation standard is RMB 200 yuan; If the flight is delayed for more than 8 hours (inclusive), the minimum compensation standard is RMB 400 yuan;

HNA: If domestic flights are delayed due to maintenance, flight deployment, crew and other reasons, HNA will provide economic compensation to passengers according to the actual situation of flight delay. Delay 4 hours (inclusive)

If the above-mentioned time does not exceed 8 hours, RMB 200 yuan or equivalent points shall be compensated; ?

If the delay is more than 8 hours (inclusive), the compensation shall be RMB 400 yuan.

Meta or equal integral. There are many reasons for the continuous flight delay. The delay time is calculated by the delay period caused by Hainan Airlines, and economic compensation is made according to the above standards.

It can be seen that the compensation standards of the four major airlines are roughly the same, but some airlines will choose to discount their air tickets or convert mileage points into compensation amounts. In addition, the regulations of China Eastern Airlines are slightly different, and the amount of compensation is a minimum standard.

The five airlines bluntly said that they would not provide economic compensation for flight delays or cancellations for any reason.

They are China United Airlines, Western Airlines, Urumqi Airlines, Spring Airlines and Guilin Airlines. In other words, if the flights of the above five airlines are delayed or cancelled, they can only be recognized.

2. Under what circumstances do passengers need to take care of themselves?

After a long delay, passengers naturally need to solve the problem of eating. When the delay exceeds 8 hours, or even they need to stay overnight, they may still face accommodation problems. What are the rules in this respect?

First of all, according to the "Regulations on Normal Flight Management", airlines must pay passengers' accommodation fees for flight delays and alternate domestic flights due to their own reasons.

However, in one case, passengers need to pay their own bills: due to weather, emergencies, air traffic control, security check and other non-carrier reasons, flights are delayed or cancelled at the place of origin, and the carrier should assist passengers in arranging meals and accommodation at their own expense.

But in fact, when domestic flights are delayed due to weather, airlines usually provide accommodation for everyone. Why?

This is mainly because of the consideration of market competition and competitive service, airlines try their best to make a good impression on passengers and buy their tickets next time.

Therefore, friends should stop complaining about the bad accommodation and meals because of the flight delays and cancellations caused by the weather. The airline that helps you solve your accommodation has a conscience.

The third case: on-board delay

This situation refers to the delay that passengers can't take off after boarding completely. The relevant provisions on this situation are as follows:

1) If the tarmac is delayed for a long time, the airline shall inform the passengers of flight dynamic information every 30 minutes, including the reasons for the delay and the estimated delay time.

2) During the tarmac delay, the airline shall ensure the normal use of toilet equipment and provide medical services when necessary.

3) If the tarmac is delayed for more than 2 hours (inclusive), the airline shall provide drinking water and food for the passengers in the cabin.

4) The tarmac is delayed for more than 3 hours (inclusive)

Yes, the airline should return the plane to the parking stand and arrange passengers to get off the plane with the approval of the air traffic control department without violating the aviation safety and security regulations.

After understanding the above rights and responsibilities about flight delay, let's take a look at the flight delay insurance that is most relevant to everyone's interests. You know, many people simply like this kind of wool!

Flight delay insurance is like making a bet with an insurance company. If you win the flight delay, the insurance company will pay for it with you. The flight was not delayed, you lost it, and the insurance money went to the insurance company.

Some people prefer not to pay, just hope that the flight will not be delayed. Some people are not in a hurry, and it doesn't matter if they spend more time, as long as the insurance compensation money can earn all the ticket money back. What faction are you from?

Flight delay insurance can be purchased from different channels, such as ticketing platforms (such as Ctrip App and airline App) and insurance companies (such as PICC).

App, official WeChat account of insurance company, small program), and the other is flight delay insurance attached to credit card, which does not need to be purchased separately.

The characteristics of flight delay insurance attached to credit cards are as follows: First, most credit cards require you to use that card to pay for air tickets or 80%.

The above tour fee will meet the conditions for using air delay insurance. Among them, CITIC Bank is quite special, which also limits the channels for ticket purchase.

But in any case, we still pray to choose the best flight every time we travel. After all, money can't buy time. Insurance is just a way to reduce our losses. Don't exaggerate its effect! Do you know how to deal with the next flight delay? What is the compensation standard?