Let's see how mobile companies charge fees.

Bullying mobile companies, robbing money! Fact Summary: After the phone inexplicably deducted 90M+ traffic and 38 yuan phone bill, the customer questioned this problem, and then deducted 38 yuan until the arrears were settled. The customer once again questioned being told by the customer service that it was necessary to charge the phone bill to further solve the problem; A few days later, the customer was told that the phone bill deduction was normal consumption. If he is not satisfied with the result, he can find a third-party company to test and output the report before handling it ..... He has never posted a post and his writing style is not good, so he has never complained on the Internet. But today, the mobile company has gone too far and can't bear it, so he made the ugly behavior of mobile public and hoped that the majority of netizens would help him denounce it. Here's what happened. After lunch on August 18, it was about 13. I have nothing to do, so I have to pick up my mobile phone and surf the Internet, because I have handled a monthly 100M traffic business. On the same day, I checked, and this month, I used less than 8M of traffic, and 90M+ of traffic was useless. Hey, hey, I just browsed around the Internet and downloaded a small plug-in. I believe everyone knows MJ weather (no advertisements). Later, I thought it was sufficient when there was no 2M download traffic. The story happened like this. At about 4 pm, I received a message saying that my monthly traffic is about 4 m. In the next two minutes, I received another message saying that my monthly traffic had run out. I'm depressed, so fast, but I didn't surf the Internet when I received the previous message. I confirm this. Less than a minute later, my mobile phone received another message about the balance of my mobile phone, 10 yuan a few cents. I feel dizzy. I clearly have 48 yuan ................................................................................................................................................................ in my 90M+ mobile phone. She said that she would record and submit this question and give me an answer as soon as possible. Then I hung up ... I was depressed. Why didn't my mobile phone traffic come up in a short time of about 3 hours? The free flow of 90M+ per month is gone, so much money has been deducted? Ask yourself, I haven't been to the porn site or watched porn, and the only software I downloaded is1m. Why do you want to deduct the fee when the traffic is gone? At that time, I thought, Henan Mobile must have made a mistake, or their machine broke down ... The story has just begun. I think the business processing speed of Henan Mobile is too slow. No, I have to blow. So, half an hour later, I called 10086 again, and a tragic scene appeared. My mobile phone was stopped. I was furious at that time. Similarly, half an hour after I questioned 10086 and said to reply to me as soon as possible, my mobile phone was turned off again without any mobile phone operation. Call 10086 through a friend's mobile phone. I owe money for my mobile phone, 28 yuan … Is this it 10086? This is the processing result given by its mobile company? Results After the phone was inexplicably charged with 90M+ traffic and 38 yuan phone bill, the customer questioned the problem, and then charged 38 yuan, and the problem was not solved until the arrears. Call 10086 through a friend's mobile phone again to question this matter. Xiao Ni, who answered the phone, told me sweetly that she needed to check the bill, and the premise of checking the bill was to send a text message to the user's mobile phone for confirmation. Then, my mobile phone is turned off, and I need to charge the phone bill first. I can't handle it when it's turned off ... Look at this. It's different from the eggs laid by chickens fed by my family. When my cell phone was questioned and then stopped, The solution given by customer service is to recharge the phone bill and then solve it. ....................................................................................................................................... ............., of course, I strongly disagree, and then the customer service said that she would record this question and give me a response ... I really don't know how efficient this mobile phone is. I stopped my cell phone. What should I do with my business and what should the leaders do with me? Oh, my God, I can't wait any longer. Get up the next morning and go to the mobile hall to consult and solve the problem. At first, two or three female customer service staff came to explain the problem to me, but I explained that when I was deducted 40 yuan twice in a row, nothing happened in the middle! The customer service gave me the answer that their charging system was delayed. For example, some fees may be spent on the same day, and some will be deducted the next day ... Of course, I can't understand this stupid answer! Although I am not proficient in communication facilities, I still have some basic knowledge. No matter which equipment vendor owns your charging server, whether your server is Nokia Siemens, Huawei or ZTE, other people's equipment will not be so bad, and their equipment charging function will be delayed until the next day. Will your mobile company still want it? Of course, I'm too lazy to explain the stupid reply from the female customer service! When talking about how to solve this problem, I still get the answer that I need to pay the fee first, and then I can check the list. Then I can see where the problem lies. ................................................................................................................................... has been arguing about "robbing money" for a long time, but it is still unsuccessful. Mobile companies are like her uncle, and no one gives me any solutions. I have to make up the money and make a list to solve it. I can't beat them. As a new employee, I have been working hard and walking on thin ice. I didn't work all night. I can't work any more. The leaders can't find me, which has a bad influence, and according to their efficiency, this problem can't be solved today. Hey! No one pays for the loss of work stoppage. I gritted my teeth and poured dozens of dollars into my mobile phone, and it turned on! Check list. It's all traffic charges. I probably took a look. There are two main charges that are relatively large. I doubt such unreasonable and inexplicable traffic, because I didn't download any big files during the three hours of surfing the Internet on my mobile phone, and the customer service kept saying that it was reasonable, so I spent it ... I asked her if she could find out where my traffic was spent and was told that it needed to be reported to the provincial office for solution. It is conservatively estimated that this cycle will take five or six days ... without charging the phone bill, my problem will not be solved. Even if it can be solved, it is conservatively estimated that it will take five or six days. Perhaps, next year, the year after next, .............................................................................................................................................. will be even more exasperating. Two days later, a so-called customer service supervisor in Zhengzhou called me (it happened in Henan, and I also used Zhengzhou card) to ask if the customer service had contacted me about charging my mobile phone. I didn't say a word whether this problem has been solved, but the problem has not been solved. Then the reply given by the garbage supervisor is: "Your expenses are not deducted wrongly, and the consumption flow does exist." The reply given by the abnormal woman is: "If there is a problem, you can find a third-party company to conduct traffic detection, and then the third-party company will issue a test report to the mobile company." Is this the phone bill in 70 yuan? Find a third-party testing company to test it? Is this how the fucking mobile company solves the problem? I have reason to believe that in this land of China, a peace-loving country where I was born and raised, few people will find a third-party company for testing and appraisal because they are deceived by a monopoly state-owned enterprise; I believe this is not the attitude of well-known enterprises in a great country towards consumers; While despising this service attitude, I feel deeply rogue: in fact, I have no other way to ask for help except to complain to Henan Mobile's customer service. Nobody cares. Nobody cares about this. Ask the telecommunications regulatory authorities for help. I don't know which direction the door will open ... I'm thinking, under the leadership of our great political party, in a country with a basically sound socialist legal system, if there is an administrative department that specializes in supervising mobile companies, communication industries and telecommunications industries, how wonderful our life will be! It's been almost two weeks since I wrote this fact. My poor 70 yuan phone bill has never been heard from, and the customer service hasn't contacted me again. The mobile company just swallowed my phone bill of 70 yuan. Who should I ask for help? Somebody help me, injured and lost lamb! At this time, I thought of the party and the powerful media under the leadership of our party!