Summary of Tomb-Sweeping Day Work in Service Area

Time goes by, never stops, and a piece of work is over. After a period of accumulation and precipitation, we have made great progress and changes. Let's sum up our past achievements into a work summary. Are you still worried about writing a work summary? The following is a summary of my work in Tomb-Sweeping Day, Service Area 2022, hoping to help you.

Summary of Tomb-Sweeping Day's Work in Service Area 1 Shaolou Service Area pays attention to improving service quality, comprehensively and carefully investigates the hidden dangers of key parts and important equipment of all parties and teams in the service area in advance, and successfully completes the holiday service in Tomb-Sweeping Day.

1. Mobilize and deploy in advance

Before the festival, the service area held a special meeting to formulate a large-flow emergency plan and organize drills in advance on the principle of early preparation, early organization and early deployment. Fully implement the company's relevant requirements, strengthen staff management, strengthen the sense of responsibility, responsibility and safety, carry out health cleaning and safety inspection, and further strengthen the management of holiday safety production and operation in Tomb-Sweeping Day.

2. Reasonable staffing

Strictly implement the 24-hour duty system; Arrange special personnel to be responsible for command and coordination, information liaison and other work during holidays to ensure the smooth flow of information; Security personnel strengthen the patrol of the square and timely command and guide vehicles to enter and leave the area; Organize cleaning personnel to patrol and clean squares, toilets and other key places to ensure that the site is always in a clean and tidy state and create a safe and comfortable rest environment for drivers and passengers.

3. Do a good job of warm service

Increase the variety of catering and local specialty snacks, aiming at increasing the quantity, improving the quality and improving the satisfaction of drivers and passengers without raising the price; Carry out activities such as "assured raw materials exhibition" to make customers eat with confidence and comfort; Timely release service guides such as road conditions, weather and surrounding attractions through voice prompts in the service area square and self-service inquiries in the lobby; Carry out the youth volunteer service activities of "Love Station" to provide extended services such as first-aid medicine, boiled water and maintenance tools for drivers and passengers in need free of charge, so as to enhance the travel service experience of citizens.

Summary of Tomb-Sweeping Day Work in Service Area 2 Qingming Holiday is coming, and the peak of travel is coming. Shandong Expressway Service Area has taken many measures to prevent and control the epidemic situation and smooth services during holidays, so as to provide a safe and comfortable travel environment for the public.

1. Fully restore commercial services.

With the gradual stabilization of the epidemic prevention and control situation and the acceleration of the pace of resumption of work and production in various places, the traffic volume and passenger flow in the service area have gradually increased. In order to further improve the service guarantee, Shandong Expressway Service Area Management Company issued the Notice on Fully Restoring the Operation Service of the Service Area, and gradually resumed the operation service. At present, except for the service items explicitly requested by the local government and buffets in individual service areas, all business formats and stalls in the service areas, such as refueling, catering, supermarkets, auto repair and accommodation, have resumed normal business. On the basis of epidemic prevention and control, the service area continuously enriches the quantity and types of take-away food and advocates customers to eat in the car. At the same time, increase the supply of boiling water and add emergency boiling water supply equipment to ensure adequate supply of boiling water.

2. Comprehensive prevention and control measures.

Strictly implement the cleaning and disinfection system, and disinfect restaurants, supermarkets, gas stations, toilets and office areas. At least three times a day to prevent clustered COVID-19 infection. Implement "one customer, one test and one disinfection" to provide customers with a hygienic and safe dining and shopping environment. Implement the dining hall dining system and traceable real-name registration system, reduce seat placement, keep the distance between dining seats above 1 m, and implement one table and one chair to prevent customers from eating face to face, guide customers to eat quietly and disperse, and maintain indoor air circulation. At the peak of passenger flow, restaurants, supermarkets, bathrooms, etc. On the basis of ensuring service, the flow should be properly restricted, and a one-meter waiting line should be set up to guide customers to queue at intervals.

3. Do a good job of supervision and inspection.

In order to ensure the implementation of various measures, such as service guarantee and epidemic prevention and control, Shandong Expressway Service Area Management Company has set up a leading group for service operation management supervision and assessment, headed by the main leaders of the party and government, and organized supervision and inspection of service area operation management with Tomb-Sweeping Day as the standard to achieve full coverage of Shandong Expressway Service Area and give full play to its "supervision" role. The management personnel of each service area will comprehensively promote "walking management", "four-level inspection system" and "5-meter radius responsibility area" according to the arrangement of "zoning and dicing", and immediately rectify any problems found.

In addition, due to the reconstruction and expansion of Beijing-Taiwan Expressway, the west area of Jinan service area, Ningyang service area and Zoucheng service area of Jingtai Road are temporarily closed and not open to the public. Drivers and passengers are requested to plan their travel routes in advance.

Work Summary of Tomb-Sweeping Day Service Area 3 During the Qingming Small Holiday, Gansu Expressway Service Area was planned in advance, actively responding to the peak traffic and passenger flow in the service area, and providing warm and convenient travel services for drivers and passengers in the past. The service received more than 460,000 passengers, parked vehicles164,000, provided more than 230 tons of free boiled water, and provided information consultation 1200 times, and no complaints occurred.

First, strengthen supervision to ensure the smooth operation of the service area. Through the pre-holiday safety hazard investigation, the service area management company conducted a comprehensive safety investigation and rectification of key areas such as restaurants, supermarkets, generator rooms and gas stations in the service area, and debugged the monitoring systems in each area to ensure that there were no dead ends in monitoring; Increase the cleaning frequency of public toilets and other service places, and ensure the cleanliness and hygiene of service areas through measures such as garbage sorting and timely removal. Strengthen security inspection and epidemic prevention and control measures to ensure that vehicles are in place and parked in an orderly manner during the festival, and no safety accidents occur.

The second is to enrich the business format and ensure sufficient supply. Strengthen the safety supervision of supermarkets, restaurants and foods, and strengthen the reserves of gasoline, diesel and other oil products; Restaurants offer special snacks in combination with seasonal changes, supermarkets stock best-selling products such as instant noodles and mineral water in advance, and the "poverty alleviation counter" in the service area actively promotes Gansu specialties to meet the diverse shopping needs of drivers and passengers.

The third is to do a good job in civilized service and create a "warm station". By setting up a "warm service desk" to provide drivers and passengers with free boiled water, information consultation and other services, we will further improve the humanized convenience service facilities such as driver's home, maternal and child room, tourism consultation center and self-service bank, continuously improve the service quality, effectively ensure the safe and stable operation of the service area during the peak passenger flow period, and establish a good image of foreign service.

Summary of Tomb-Sweeping Day Work in Service Area 4 With the coming of Tomb-Sweeping Day, there is a peak of passenger flow in Jiangxian Service Area. Although there is a large flow of people in the service area, the service enthusiasm of the staff is undiminished.

In order to create a safe, convenient and high-quality travel environment for the majority of drivers and passengers, all the staff in the service area are actively involved in all the work. The staff on duty at the service desk provide customers with convenient services such as medical first aid kit, convenient tools, information consultation and route guidance. Seriously practice the service tenet of "taking people by virtue" and provide meticulous service and convenience for drivers and passengers in the past; While adhering to civilized service, other staff and volunteers take various forms to actively solve problems for drivers and passengers, and at the same time, patiently guide vehicles, remind car owners to drive in an urgent and safest way, and ensure orderly parking lots, toilets, gas stations, restaurants, supermarkets and other key areas in the service area.

At present, the work of reserving the service area in Jiangxian County continues. The staff in the service area will provide a comfortable and warm rest environment for the drivers and passengers with warm, thoughtful, patient and meticulous service to ensure the safety and smoothness of the service area during the holiday season.