Smoke diary

The first part of diary haze: London haze in Qing Dynasty poetry

At least half a century ago, London was once a world-famous foggy city. In the first chapter of the novel Bleak House by the British writer Dickens, it is written that there is fog everywhere. Fog hangs over the upper reaches of the river and floats between green islands and grasslands; Fog hangs over the lower reaches of the river, and in this big and dirty city, it rolls between the rows of ships and the filth along the river until it becomes dirty itself. " (Shanghai Translation Publishing House, 1979, P5) Of course, the fog in London is not a "fog lost in the tower, the moon lost in the maze" written by Qin Guan, a poet in the Song Dynasty, but a kind of toxic smog.

The fog in London, for Dickens, may be "the fascination of the authorities." It's hard to believe that in the 1990s, two China officials played the role of "bystanders" and became witnesses to the fog and haze in London. What is commendable is that they also recorded the scenes and impressions at that time with words and poems.

1890 February 1 day (12th day of the first month in the 16th year of Guangxu reign of Qing dynasty), the French ship "Irava Nuo". It was named after the Irrawaddy River in Myanmar flowed out of Wusongkou. There are two famous figures in China's modern history on board, one is Xue Fucheng and the other is Huang Zunxian. The title of the former is the imperial envoy of the Qing government and the minister of Britain, France and Italy, and the identity of the latter is the minister counselor. They went to Europe on this ship with a group of attendants. After passing through the Straits of Malacca, the Indian Ocean, the Suez Canal and the Mediterranean Sea, I set foot on British soil on April 22nd (the fourth day of March) after more than a month of turbulence.

1840, Xue Fucheng was the sixth minister of the Qing government to Britain after the great powers opened their doors. Xue Fucheng's trip is not only about consular establishment, Yunnan-Myanmar border, borrowing talents and other issues.

China and other countries have made important diplomatic achievements, and also gained important gains in inspecting the politics, economy, culture, science and technology of countries along the route. Xue Fucheng: Diary of Four Kingdoms (Yuelu Bookstore, 1985) is not only a diplomatic periodical, but also an important document for China people to see the world. As for their observation of London's foggy city, it is only a by-product.

165438+1October 17 (the sixth day of October), Xue Fucheng encountered heavy fog for the first time since arriving in London. His experience is intentional. What he observed was not only the phenomenon of foggy city, but the law behind it. He wrote: "The weather in London is only sunny from April to August. From September to March, there is no day, no day and no fog; Although sometimes the weather is slightly sunny and the sun is covered by smoke, the red wheel is swaying and its light is not very bright. " (Diary, P238) The fog in London is "winter and spring are still very bad, there must be two or three days every five days." (same as above, P239) The next day (the second day of December 16th year of Guangxu reign), he wrote: "I was in London, where it was foggy for days, and I read the moon twice. It's foggy, too. As we all know, if London is less than ten miles, the sun is shining and the sky is cloudless in Wan Li. I haven't seen this scene for several months, and my spirit is sober. " (ibid., 270) Generally speaking, these observations still belong to the category of appearances.

How do you know this is haze and not fog? Xue Fucheng, who just arrived in London, felt this way: "The smoke emitted by millions of households in London is shrouded in fog and cannot be dispersed at once. It is often dark during the day, and the smoke is blocked. All I received were coughs, and the rest were quite unbearable and eager to avoid. " (Same as above, P270) Smog not only affects people's respiratory system, but also affects people's eyesight. "Only when the light in the room is on can you see the handwriting." (Same as above, P239) Therefore, there will be a strange phenomenon that pedestrians use flashlights to guide cars. Because of this, "every time British officials and gentry go to Xia Dong, they will move to the countryside to live for a month or two, which is called summer heat and cold protection. In fact, they want to change the air, which means treating diseases and strengthening the body. The burning gas of bituminous coal and the turbid gas of human viscera are the most abundant in London. " (ibid., p. 239)

What is the cause of smog? His observation is: "Covering the British Isles, the sea is all around, and it is white and foggy; The smoke of 5 million smokers in London is shrouded in fog, so it can't go straight into the sky and gather into yellow fog. The world is a little cold, everyone has a stove, and more than 5 million people burn coal smoke day and night, which is not a special stove. Generally speaking, London is the most prosperous area on earth. The bungalow has little space, with three or four floors. There are rooms under the bungalow, no less than five or six floors. It is tantamount to turning one London into three or four London. " (ibid., 239) In a short period of time, the analysis of London's climate conditions, energy structure and urban layout can be described as thoughtful.

As a Qing court official who just went abroad, Xue Fucheng should not be expected to know much about the background of the British industrial revolution, nor should he be expected to study the relationship between man and nature. As a foreign minister, it is very valuable to observe and analyze the environmental pollution caused by the industrial revolution, including London fog, in a very short time, which not only reflects the professional sensitivity of diplomatic officials.

Huang Zunxian was not only the first person who really went to the world in modern China, but also the mentor of China's poetry innovation in the 20th century. As a poet, Huang Zunxian wrote two poems about London fog during his stay in England, one is Fog, and the other is Fog in London. In ancient China, there were many poets and poems chanting fog, such as "A leopard hides in the south in the morning, and an ape cries at the Wu gorge at night" (Fog Ode by Dong Sigong), "Dense rain in the forest" (Fog Ode by Su Weidao) and "Smoke flies slightly, but the rain is slightly lighter" (Fog Ode by Li Qiao). In the traditional rural areas of China, fog is hazy and beautiful, warm and intimate, but fog and haze have different feelings for people's senses. The fog in Huang Zunxian's works is obviously different from the Tang poetry quoted earlier. London in the fog, "the fog is as heavy as paint, and the cold is deep and the fire is not red." If it is only a preliminary impression of London as a foggy city, then in A Fog Journey to London, Wang Yang arbitrarily describes the discomfort and horror brought by fog and haze in London. "heaven has

After Huang's death, he gathered a hundred gods to cross the sea. For a time, the emperor lived a drunken life and the whole country was addicted to the same day. "The first few words, with the history and myth of China characteristics, lead to the topic of fog, and" melting dust, looking at the gas is ink. The color image is indescribable, and the eyes and nose are blocked. I can't walk outside, and there are bells everywhere. "Obviously this is intuitive and realistic realism. And full of fantasy and mystery, "suddenly the darkness fell into the monastery prison, and the evil wind blew the boat to Luo Cha." (Poems on Lonely Earth, China Youth Publishing House, 2000, P387) embodies Huang Zunxian's romantic skills. During this trip to Europe, Huang Zunxian's poems not only recorded the Sleeping Buddha and the Paris Tower in Ceylon, but also recorded the foggy city of London. It is unique for China poets to describe the negative impact of the industrial revolution with old sayings.

At first, people lacked understanding of the environmental pollution caused by the industrial revolution. The fog in London lasted for more than a century, which eventually led to the London fog and haze that shocked the world. 1952 to 65438+February 5, gases and pollutants such as carbon dioxide, carbon monoxide, sulfur dioxide and dust generated by coal combustion accumulated over the city, causing severe haze weather for several days. In just four days, 4,000 people in London died directly from smog. After 65438+February 9, the poisonous fog gradually dissipated. However, in the following two months, nearly 8,000 people died of respiratory diseases due to smog (Xi 'an Daily, 20 13, 16).

The British government has finally begun to take a series of effective measures to control environmental pollution, and the promulgation of the Clean Air Act is only the beginning. Along with legislative protection, there are also scientific and technological development, national participation, media supervision and so on. After more than 20 years, London finally got rid of the gray hat of the foggy city. Since 1980s, the foggy days in London have decreased from 65,438+90 days per year at the end of the 9th century to less than 10 days. From poisonous fog to blue sky and white clouds, London gained valuable experience at the cost of life.

"As for the right and wrong of the past, it can be used as a mirror of the present." (Du Youchuan's Book of the Old Tang Dynasty) China had the advantage of being a latecomer, and could have avoided the mistake of "polluting first, then treating". Unfortunately, in recent years, northern China has also suffered from a wide range of smog. Fortunately, all countries in the world have explored the road to success. We don't have to passively rely on strong winds to cure smog, nor do we have to rejoice in the short-lived "APEC Blue". People chase the blue sky and white clouds. After all, this is the normal living space for human beings.

Diary haze part ii: internship diary

Tuesday, February 24th, 1965 is fine.

Today, the company leader transferred me to the company sales department to study, because sales is the most comprehensive quality training work. At first, I didn't want to learn because I didn't want to do sales, but after some guidance from the leader, I decided to learn. For me, the company trusted me and paid a certain cost for training me. Seize this opportunity and try to learn more in a limited time. I think I want to learn not only pure theoretical and technical things, but also office art. After all, how to maintain my personality and moderate good attitude is the first step to ensure my future career success.

20 13 12.25 Wednesday smog

My first day in the sales department was very idle, because the head of our sales department hasn't come back from other places, and no one has arranged a training plan for me. However, this is not important. I'll sit here and listen to how the sales comrades moderately call and chat with customers, and take a walk in the company's sales department to get a general understanding of the specific situation of the company's sales department. Company employees are mainly assigned to all parts of the country to sell cold chain related products. Haha, the most important thing is that there is no performance index requirement, and it is responsible for guiding customers who come to buy products.

20 13 12, Thursday, 26th, smog.

Today, the head of our sales department came back and said that he would let me come to the company's sales department for an internship and train for a week first. I started training today, and the content of training is different every day, which is divided into several units and carried out one day. Today's training content is: how to communicate with customers. When I came to the training room, I found many interns here, including more than a dozen college students. Well, I don't have to worry about being weak! The company's training supervisor explained to us how to communicate with customers through multimedia ppt:

1, put yourself in the customer's shoes, and constantly reduce the degree of your habitual defense.

2, improvise, that is, according to different communication situations and communication objects, take different countermeasures.

3. Understand the real needs of customers. Understand the customer's requirements for product performance and the specific situation there, and guide customers. We should take the initiative to ask questions, ask questions we want to know and ask questions we don't know. Only in this way can we achieve the purpose of communication.

4. Grasp the strategy flexibly. Strategies and policies are suitable for the crowd, flexible to grasp, and maximize the grasp of consumers.

We have finished talking about theoretical knowledge, so let's practice it ourselves.

201312 Friday, 27th, smog.

Today we arranged the training for the next project-product knowledge training. First of all, for the knowledge training of products sold by our company, the training supervisor explained to us the sales situation of various brands in China and their main advantages. For other details, we look at the detailed descriptions of various brand products sent to us by the company. In addition to training our company's product knowledge, we should also give us training on the basic situation of our industry and the main competitors to understand our company's main advantages, so that we can better grasp our customers.

Monday, 20 13, 12, 30, cloudy

As a salesperson, the most important thing is to master sales skills. This is what we are going to train today. How to be a good salesman, first of all, we must abide by professional ethics: 1. Salespeople must "put customers first" and maintain the image of the company. 2. You must also abide by the confidentiality principle of the company, and you must not directly or indirectly disclose the company's business secrets such as strategy and sales; Do not directly or indirectly disclose the company's customer information, such as the relevant information on the customer registration card; Shall not directly or indirectly penetrate into the employee information of the company. 3, must abide by the company.

Rules and regulations and departmental management regulations. Secondly, comply with the company's etiquette instrument requirements: 1. Men's leather shoes are shiny and neatly dressed. 2. Female employees should wear light makeup instead of strong perfume; 3. It is best for male employees not to cover their ears and touch their collars. 4. When serving customers, no expressions of disgust, indifference, anger, nervousness and rigidity are allowed. 5. It is recommended to take a bath every day and change underwear frequently to avoid sweating or other odors. Finally, the requirement of professional knowledge-that is, to be familiar with the product knowledge trained yesterday. The most important thing is to master the sales skills: 1, when customers enter the door, everyone who sees them should take the initiative to meet them; 2. Sell your enthusiasm and sincerity to customers and strive to establish a relationship of mutual trust with them; 3. Correctly grasp the real needs of customers through conversation, and quickly formulate coping strategies accordingly; 4. When the customer does not take the initiative, he should immediately take the initiative to choose a household for tentative introduction; 5, according to the customer's favorite apartment, on the basis of affirmation, make a more detailed explanation; 6. Explain customers' doubts and help customers overcome the purchase obstacles one by one; 7. On the basis of the customer's 70% approval, try to persuade him to make a down payment; 8. Don't give customers the impression of poor sales and hard sales.

201312/31cloudy on Tuesday

The main factor of sales success lies in personal ability.

Dynamic, if a person is proactive, then the probability of his sales success is relatively large. To tell the truth, the essence of selling products is to sell yourself! So the content of our training today is: sales awareness training. The first point of sales awareness training is to let yourself know that you are not selling to customers in order to complete your sales tasks and goals, nor are you selling to customers just to earn the price difference and commission. But for the needs of customers and solving their problems. As long as you have this idea, you will not have timid thoughts in your heart when interviewing customers, but stand on an equal footing with customers. It doesn't matter even if the customer refuses, because this is for the customer, not for yourself, so you can try again and again until you solve the customer's problems and needs. The driving force for others and their own interests is

It's different. With the concept and attitude of saving lives, you will not give up easily. Of course, you solved the customer's needs and met the customer's needs, and the purpose and result of sales were successfully completed. You know, meeting customer needs is the key to ensure the success of promotion.

The cultivation of sales consciousness, especially the success in practical application, needs role-changing thinking. You can't just cure diseases and save lives. Because before you treat a disease, you must first diagnose what the patient has, so that you can prescribe the right medicine. So when selling, you should first consider yourself as a customer and think about what they really need from the customer's point of view. If they don't have this demand, even if you work hard for 10 thousand years, there will be no result. The harder you work, the more painful you will be. As I mentioned elsewhere, "doing the right thing is much more important than doing the right thing."

20 14 1 1 cloudy on Wednesday

The last day of training, today's training content is to do a good job in customer service and logistics. Customer service and logistics are essential knowledge for every intern. During the rotation, you may be assigned to any position in customer service or logistics, so do the corresponding training first. Customer service, that is, after-sales service, is a job with high comprehensive skills, and the requirements for after-sales service personnel are also quite high. The following conditions must be met:

1, understand the current market situation, understand customer needs, and understand some enterprise operations and service channels;

2. High personal accomplishment, high level of knowledge and familiarity with product knowledge;

3. Good personal communication skills, knowing how to handle certain relationships, and a good first impression can give customers trust;

4, flexible mind, strong adaptability to the scene, able to go to the scene to use the site conditions to solve problems immediately;

5. The appearance is neat and generous, the words and deeds are decent, and there is the demeanor of corporate image ambassador and product spokesperson;

6. Good working attitude, enthusiasm, initiative and timely service to customers.

20 14 1.2 Thursday is fine

Today, I officially took up my post on the first day and started to do counter sales for store sales. We were assigned to each one.

On the first day of work, I went to the store. I arrived early and was the first to come to the store. We have a fairly large 120 square meter shop. * * * employee 10, 2 customer service staff, 7 sales staff, store manager 1 name, only 2 boys, the rest are girls. The first day of work is mainly because everyone is familiar with it. When preparing for 10 to go to work, the store manager will first check our attendance, then dress (salespeople have high requirements for image), and finally tell us some new interns about the rules in the store and some requirements for going to work. When it's all over. Just give us the counter number. That's where we work.

After dinner, I went back to the dormitory and began to read the detailed descriptions of various products sent to us by the company to understand the main performance and characteristics of the products. Then go to various online product brand forums to learn product knowledge, understand customers' views on various brand products, and chat with forum friends. In short, we should learn in various ways to fill our own gaps.

20 14 1.3 it will be cloudy on Friday

Today, the manager commented on our performance in these two days. Dissatisfied with our basic etiquette, he explained some key points to us: first, we are required to dress cleanly, neatly and uniformly; Secondly, it is to keep smiling, warm and sincere to customers; Finally, stand from the customer's point of view and think for the customer. Finally, a CD was sent to each of us, mainly to let us learn the company culture, understand the core values in the company, and pay attention to what to wear and what not to wear. Moreover, you can discuss work but not chat, let alone play games. It is also very important that the company will organize a spring outing and give employees a gift such as a teacup for their birthdays. We are required to adapt to organizational culture as soon as possible and identify with organizational values.

Take out the CD to study when you go back at night. From beginning to end, it mainly talked about corporate culture and values. It is no wonder that an enterprise that can develop rapidly must be an enterprise with highly unified core values, execution and execution, and all managers and employees are out-and-out executors and implementers. group