Weather forecast for small two dogs

The method is actually very simple. Unless you meet the legendary malicious bad reviewer, you usually have the opportunity to modify the bad review. Even if you encounter a malicious bad reviewer, you can complain to Taobao to change the bad review. Today, our focus is not on the modification of malicious bad reviews, but on the experience of changing ordinary bad reviews into favorable ones. First of all, we must analyze the bad reviews obtained. Through the analysis of buyers with bad reviews, we can divide them into the following categories: 1, Dai Li, Zhang Guan, and some buyers mistake you for someone else and misjudge you.

2. The buyer's friends are in a bad mood for various reasons during this time, so they can comment casually;

3. Need other services or other conditions;

4. Disappointed with the product and evaluation. According to the bad reviews of the above sellers, I took the following measures: first, communicate with buyers as much as possible to turn bad reviews into favorable reviews, which is also the best way recommended by Taobao;

Communicate with buyers with Want Want. Of course, don't forget that the tone is always gentle. Talk to the other person first, don't cut to the point directly, such as "how are you recently?" What is the weather like there? The weather forecast says there will be heavy rain, so you should pay attention. " Then, slowly interject, "I don't know what your problem is. Can you talk to us? " At this time, the first two buyers will have a heart-to-heart talk with you, and you can change the evaluation to praise according to your requirements. If it is the third kind of buyer, he will say the terms, so we should try our best to help him solve the problem and satisfy the other party. (Of course, the conditions must be fair and reasonable). For the fourth, our solution is to unconditionally return the goods for the other party and change the evaluation without affecting the secondary sales. We haven't met. Attached Taobao evaluation modification method path:

If you need to modify the evaluation, please click this link and follow the instructions to apply for modifying the evaluation. Please indicate the user names and application contents of both parties in the message, and Xiao Er will handle it in time within 24 hours after receiving the message. Second, if the communication is invalid, the other party will go its own way and make a malicious bad review and complain to Taobao. Most problems can generally be solved, but there are still buyers who are adamant and have to come up with strong evidence to complain about Taobao. Some people say that Taobao generally only supports buyers, but it is not. I think Taobao is also the maiden of each of our sellers. Every time I consult or suggest, I can get their timely and effective reply, which helps me a lot. This bad review was left by the customer who bought it for the second time. The first time it was praised, and the communication was invalid. Just then, another seller contacted me and told me that this person also bought four goods in his store and four bad reviews! The reason is extremely insufficient, so this is a typical "malicious bad review." So, we complained to each other without hesitation. As a result, under the investigation of Taobao, this evaluation was finally deleted. Attached Taobao complaint method: My Taobao-sold treasure-find a buyer-complain that a good evaluation has a great influence on the store, and good buyer friends are loyal consumers and advertising communicators of your store. I hope that all sellers and friends will cherish and make good use of the resources in their hands, treat each other sincerely and smile at all customers, then you will certainly make faster and greater progress. Let's work together!