How do customers deal with bad reviews?

How do sellers respond to buyers' bad reviews?

Click on Taozi in Want Want, click on the seller center, enter, and then click on the left to display evaluation management, and all the evaluations given to you by others will appear. After finding the bad reviews, if a valid product description is displayed later, click 1 to reply. If nothing is displayed, then wait, because the buyer's bad review has not yet taken effect, and you can only explain and reply to the original post after it takes effect >>

How do buyers reply to bad reviews?

I know exactly how you feel. There's really no way to kill him.

How to reply to customers' bad reviews

2 and 3 can match a version. Hello, first of all, we apologize for the late arrival of the goods. But the speed of the courier will affect the speed according to the weather, road conditions and the quantity of goods. We can guarantee the quality of the goods, but we can't guarantee the speed of express delivery. Random bad reviews do not guarantee that your problem will be solved. I will also make sure that you have temporarily blacklisted our store. Give up all after-sales services of our store voluntarily. If everything you ordered arrives late, you will still give bad reviews to every family. This means that you will be regarded as a bad reviewer by other leagues. Please understand our difficulties. 1. Hello, can you make money or not? Please understand us. Sometimes counselors are too hesitant to come. Or if they go out to work, the reaction speed will naturally slow down. But we will reply seriously as before. This is a question of attitude. Sometimes the network will be delayed.

How to reply to the bad review explanation when the customer maliciously extorts bad reviews?

He wants you to call him and extort money from you to change the evaluation. If you meet a man who keeps his word and pay the money, he may change it for you, but if you have no credit, he will blackmail you. Such people generally have no credit. Be careful. If there is no Taobao chat record to prove that it is malicious, it is useless to complain about bad reviews. Such a person is an expert at first sight. Call and try to communicate. Try to seduce him to chat with Want Want. I want to collect evidence that is beneficial to you, let you complain about bad reviews, and the customer will help you delete them.

Taobao sellers accidentally gave customers a bad review, how to change it back to 5 points?

To delete or modify reviews:

1, enter my Taobao, find the menu bar on the left, and my comments.

2. After entering the evaluation page, find "Evaluate for Others" to modify or delete the evaluation.

* Warm reminder

① Evaluation, modification and deletion are limited to middle evaluation and bad evaluation. Once the praise and store rating are made, they cannot be modified or deleted.

② The middle evaluation or bad evaluation can only be changed into praise or deletion, and there is only one chance. If you change a bad review to a good review, you can't delete and modify it.

③ The received evaluation needs to be modified by contacting the evaluator.

How do buyers reply to bad reviews with 5 points?

Contact him to see if the buyer with bad reviews is professional and ask him to change the bad reviews. Or you can reply, "We have met many bad reviewers like you. If there are any quality problems, we will directly give bad reviews. I haven't contacted us at all, and I also said that no one cares about you in customer service. "

The buyer gave a bad review. Why is there no explain button in the evaluation management? Only the reply button.

Dear, reply is the entrance to explain. If one party gives negative comments, the comments of both parties will not be displayed within 48 hours, and will be displayed on the whole network after the 48-hour consultation period. In case of system failure, there will be display problems, and sometimes you can't see the normal evaluation or explanation temporarily, but as long as you do this, the system will be displayed after the delay or failure.

What kind of buyers are these? Learn to give bad reviews after only two stars? Ignore it.

How to reply to the bad reviews of customers in catering groups

You can say to him: "first of all, thank you for the inconvenience caused by your appearance." I'm sorry, we will try our best to improve and provide better service and food for our customers!

How should I reply to the bad reviews of the guests to make them satisfied?

No matter what customers say, we should treat every customer sincerely with a good tone and attitude.

Taobao buyers give sellers bad reviews. What should the seller do?

Hello.

First of all, the mentality should be stable. As sellers, we shouldn't worry about these things. We have been running Taobao for many years, and I can see the buyer's evaluation clearly. We accept it, but if we give a bad review rashly, we will communicate with the buyer first to see if we can change it. If the buyer has a bad attitude and insists, we can only accept it.

Taobao has such a group of people who always feel that they can buy the best things with the least money. Our 10% profit is also very high. For example, we bought clothes from 15 yuan and gave us many bad reviews. I am speechless. If your profit is high, you should also accept the buyer's bad comments, but if your profit is less than 25%, you can communicate with the buyer. As a free market, reasonable profits can make it easier for sellers and buyers to shop. Of course, it is understandable that sellers feel depressed. . However, if you deliberately give someone a bad review and then blackmail you into a refund, remember not to start this conversation, otherwise it will be more troublesome in the future.

What you are doing now, you can only communicate with the buyer as soon as possible. You can modify it within 1 month, but you can't do it in the future. Of course, you should know what to ask and give you a bad review, so that you can sit still with a reasonable explanation, but not too extreme. Don't stand completely on the seller's side, lest someone will resent you for shirking responsibility in the future.

Finally, I tell you that when you start, you may be very concerned about evaluation. When there are bad reviews every day, it is dull. Don't always take a fancy to those bad reviews. You should see your own praise. I have more than 100 bad reviews. I don't care much, but I think those customers who don't understand or even give the seller a reasonable profit are even more pathetic. Don't deliberately keep a normal mind in order to maintain the praise of 100%.