Who knows the main process of Gaoming Power Grid to handle all kinds of electricity business?

Full implementation of "one-stop service" Since the beginning of this year, Gaoming Power Supply Bureau has continued to adhere to the values of "customer-centered", practiced the service concept of "endless service", constantly improved the quality service level, and strived to be widely recognized and affirmed by all walks of life and Gaoming citizens. This year, Gaoming Power Supply Bureau will fully implement "one-stop" service, not only formulate implementation rules, but also establish a service management and evaluation system, continuously simplify business processes and reduce customer processing time. "One-stop service" means that when a customer first asks for expanding the registered industry, paying fees, restoring power supply due to arrears, notifying of power failure, repairing faults, consulting and inquiring, complaining, commenting, suggesting, praising and reporting through service channels such as 95598 customer service hotline and business hall, he can get accurate and satisfactory answers from the first batch of customer service personnel on the spot, or get specific and clear follow-up arrangements, and in the promised time, that is, the customer only needs to pass. In addition, Gaoming Power Supply Bureau will continue to actively accept the supervision of citizens and departments, and cooperate with letters and visits, the Consumer Council and other units to make unannounced visits to the "one-stop" service. Through the above series of measures, we strive to provide customers with convenient, fast, standardized and satisfactory "one-stop" service. Broaden all kinds of electricity payment channels. In 2009, Gaoming Power Supply Bureau began to vigorously promote self-service terminals and POS payment services in various business halls, and set up self-service terminals in large shopping malls to provide citizens with various channels to pay electricity bills. This year, Gaoming Power Supply Bureau also opened an online business hall, allowing customers to handle electricity services such as installation, payment and inquiry of electricity information without leaving home. In order to facilitate the payment of electricity fees in some remote mountain villages in Gaoming, Gaoming Power Supply Bureau also plans to install self-service terminals in village committees in remote mountain areas such as Xi 'an, Fuwan and Genghe Town in Lianhua Town Street. In recent years, Gaoming Power Supply Bureau has been developing mobile business hall services, which have been carried out in more than 30 remote mountain villages in the whole region, mainly providing customers and citizens with services such as renaming and transferring ownership, signing contracts, registering for installation, moving meters and consulting. This practice of going deep into the grassroots and sending electricity to households has been recognized by many citizens. With the development of social economy, the economic production of enterprises, government agencies, public facilities and citizens' life all put forward higher requirements for power supply reliability. Ensuring uninterrupted power supply and improving the reliability of power supply have become the important tasks of Gaoming Power Supply Bureau. In the past, when the 10KV line needed to be connected to high-voltage users, the whole line had to be blacked out, which had a serious impact on other power users. Since 2009, Gaoming Power Supply Bureau has made great efforts to explore the implementation of live working in distribution network, that is, an operation method of maintenance, test and construction on 10kV high-voltage electrical equipment without power failure, and tried its best to reduce the power failure time of customers. On May 7th last year, Gaoming Power Supply Bureau electrified the newly installed 160kVA power receiving project of power customers, which was the first attempt of electrified operation in Gaoming District. Live working has brought higher technology, cost requirements and management difficulties to power supply bureau, but for power users, it has won the power supply guarantee for normal production and life. For example, on June 20 this year, 65438 installed a new power receiving project for a power customer, and the technicians electrified the upper lead of the live disconnector of the 10kV macro line # 18 tower. Compared with previous power outage operations, this live-line operation reduced the power outage by about 5 hours and the power consumption by about 65,433 for about 30,000 power customers of three 10kV lines erected on the same pole. Up to now, Gaoming Power Supply Bureau has carried out live operation of distribution network for *** 17 times, which directly avoided the power outage of 54,553 high and low voltage users for * * 56 hours and reduced the power loss by about146,000 kWh. So that the general public can enjoy high-quality and reliable power supply and greatly reduce the inconvenience caused by power failure. "Top Ten Service Promises" Promote Service Upgrade In all business fields of Gaoming Power Supply Bureau, we can see the following service promises, which are a standard of the whole Guangdong power grid service. The power supply department sincerely welcomes all sectors of society and citizens to actively supervise and put forward opinions and suggestions, so that we can jointly do a better job in power supply services. First, operate in accordance with the law, serve in good faith, strictly abide by the national price policy, and disclose the electricity price standard and power supply business process in all power supply business places of Guangdong Power Grid Corporation. The second is to ensure the normal operation of the power grid. The annual reliability rate of power supply in urban areas is not less than 99.6%, the qualification rate of terminal voltage of urban residents is not less than 95%, and the qualification rate of terminal voltage of power supply users above 10 kV is not less than 98%. Third, to provide 24-hour power outage repair service, the time limit for the staff of power supply enterprises to arrive at the scene for repair shall not exceed 45 minutes in urban areas, 90 minutes in rural areas and 2 hours in remote and inaccessible areas. If you can't arrive at the site within the specified time limit due to weather, traffic and other reasons, explain to the customer. 4. Time limit for providing power supply scheme to users: from the date of accepting the user's application for electricity, it shall not exceed 3 working days for residential customers, 7 working days for low-voltage power customers, 15 working days for high-voltage single-power customers and 30 working days for high-voltage dual-power customers. Five, power supply facilities planned maintenance power failure, 7 days in advance to inform the user or announcement. In case of temporary power failure of power supply facilities, the customer shall be informed or notified 24 hours in advance. Six, the time limit for electricity installation, since the date of acceptance of electrical devices and the completion of relevant procedures, residential users shall not exceed 3 working days, other low-voltage power supply users shall not exceed 5 working days, high-voltage power supply users shall not exceed 7 working days. Seven, the time limit for customers to review the electrical engineering design documents and related materials, from the date of acceptance, low-voltage power customers do not exceed 8 working days, high-voltage power customers do not exceed 20 working days. Eight, promote resource conservation and environmental protection, and carry out energy conservation, environmental protection and economic dispatch. Actively promote energy saving and provide energy saving consulting services for major customers. Nine, optimize the allocation of resources to ensure power supply. When the supply is tight, strictly implement the orderly power supply plan approved by the government. Ten, "95598" power supply service telephone 24 hours to accept power business consulting, information inquiry, complaints and reports and power failure repair.