A short sample of real estate agent’s work experience

Having been a real estate agent for so many years, you must have a lot of experience. Let me share it with you. The following is a "short example of property management experience" compiled by me for everyone. It is for reference only. You are welcome to read it. A short sample essay on the work experience of a property manager (1)

Over the past few years, I have been engaged in property management and I feel that it is “difficult” in one word. There is a popular saying in the property management industry: "The sins you committed in your previous life will be in the property management industry in this life." This sentence expresses the aspirations of those who work in the property management industry. It is difficult to satisfy all the service recipients in the service industry. The work of dealing with owners is even more difficult. It involves dealing with a lot of trivial matters. If not handled properly, it will become a big problem.

Property management services are indeed a very cumbersome matter. Everything has to be managed, not just things, people, equipment, but also small animals such as cats and dogs. The owners have to manage them at every turn. Talk about things everywhere; power supply failure due to improper use of electrical appliances at home will cause trouble to the property management company. Conflicts with neighbors will also cause trouble to the property management company. They will contact the property management company for everything big and small. Property employees are busy coordinating and coordinating all day long. Employees of property management companies are scolded by owners (owners who make unreasonable demands) every day, and sometimes even beaten by brutal owners. If conflicts escalate, they will go to court. There are often reports in the online media about legal disputes between property companies and owners. Now, People's awareness of rights protection is stronger than in the past, but not every owner's legal knowledge has improved. Many reports are that some owners are making trouble unreasonably, and some companies try their best not to make trouble in order to reduce big issues to small ones. Most of them have given up legal rights protection methods and negotiated privately to make big concessions. This has caused other owners to follow suit and sue your property company at every turn. The property company has to consume a lot of manpower and financial resources. To sum up, let me understand It is really difficult to do property management, and it is also difficult to collect management fees. Property management is originally a low-profit industry and a labor-intensive industry. People from all walks of life believe that anyone can do property management, as long as they have the skills and skills. You can do it with your feet, there is nothing technical at all; in fact, the professional technical content of property management is very high, but the quality of employees in the entire industry is not high, which has caused the outside world to have a deep prejudice against property management. This requires continuous strengthening of employee training and improvement. To improve the basic quality of employees and improve service quality, those who need to protect their rights must protect their rights. Everything should be done in accordance with the property management regulations and related laws and regulations. At the same time, communicate more with the owners and publicize the property management regulations and property rights laws. Many property companies have lost a lot of money for their own interests. It harms the interests of property owners and seriously damages the image of the entire industry; if the entire industry is standardized and standardized, the prejudice against property management from all walks of life will be smaller, the social status will be improved, and it will not be so difficult to engage in property management.

Based on the understanding of property management in the past few years, we can summarize it in these sentences: "There is no small matter in property, everything must be compliant, no subtlety, no true feelings, only understanding can lead to harmony." A short example of the work experience of a property manager (2)

Since the establishment of xx Property Management, the management concept has experienced a profound transformation from "management" to "service", abandoning the past attitude of self-regarding managers and advocating "service and educating people" , the new service concept of "owner first". Even though Tianjian Property Management has encountered serious challenges from the internal and external environment during its development, the concept of serving owners and users has been extended and has been widely praised. However, the company's management is not satisfied with the gratifying achievements. Instead, it takes a positive attitude to face the problems existing in the service process such as lack of professionalism, insufficient service content, low employee treatment, and high costs. Since the beginning of this year, the company has assessed the situation and begun to pay close attention to safety precautions, environmental sanitation and maintenance matters, and strived hard for brand building to improve the company's operational efficiency and competitiveness. Brand building Brand, with high quality as a solid foundation, the company regards how to improve the quality of property management services as the first choice goal of the company's operations.

1. Implement effective actions according to the ISO system

The company has made quality planning since its establishment, clarifying the company's quality goals, requirements, and the goals it wants to achieve. To meet the needs of owners and users with the most appropriate service quality. Over the past year, the company has always set the goal of passing ISO9000 and ISO14000 audits, and at the same time, it has further demonstrated the company's image of high-quality services in related aspects to owners and users.

2. Form a quality system centered on customer satisfaction

Since the company’s establishment, it has always regarded “customer satisfaction, owner first” as the center of its work, further confirming that the company’s owner-oriented Based on the business service concept as the center, the company will continue to implement and improve service quality and improve service performance in the future.

3. Establish the goal of zero defects in xx Property

After the company was established, after repeated discussions and discussions, we believed that if we want to be unique, we must achieve zero defects in our work: Service Zero defects; zero defects in operation; zero equipment failures; zero safety hazards and four zero defects. It is clear that the owner is not always right, but it is always the most important customer demand, fully prepares to meet the demand, and actively prevents possible problems.

IV. Internal Management

1. Human Resources: Human resources are an important guarantee for the development of the company. At the beginning, due to the special location, the quality of the personnel was low.

But at the beginning of this year, in order to improve the company's competitiveness, our company actively carried out employee knowledge training to make employees "multi-skilled" and achieved remarkable results. Employee training includes: corporate culture training, professional and technical training, etc., especially property manager qualification evaluation training for management and fire protection knowledge training and professional knowledge training for the security team. Through training, the comprehensive quality of employees has been improved, their work attitudes have been improved, employees' unity and cooperation have been stimulated, and service quality has been greatly improved.

At present, the company has built up a relatively complete human resource reserve, professionals with outstanding professional capabilities and comprehensive abilities; corporate planners who can make suggestions, etc., providing a broad space for the company's development.

2. Rules and regulations: At the beginning, because the company had just been established, a series of systems and assessments were blank, which brought great inconvenience to the employees' work. In accordance with the principle of "taking the law as the basis and having an agreement to abide by", our company quickly issued a series of rules and regulations. Including: personnel responsibilities of each position, management system and assessment methods for staff in each position. The introduction of the system clarified responsibilities and authorities, and also pointed out the direction and provided a basis for the daily work of company employees.

3. Maintenance: When students moved in last year, the four student apartments were built at an extraordinary speed due to the rush to meet the construction deadline. However, the houses built at such a fast pace resulted in difficult maintenance after the takeover. Work. Since last year, our technical maintenance department has received more than 4,200 repair orders from teachers and students. However, because the maintenance force was too weak last year and the equipment and facilities were still under warranty, most orders could not be repaired. Until the beginning of this year, our company tripled the number of maintenance personnel to perform maintenance day and night. At the same time, we increased the intensity of repairs to manufacturers and quickly solved the original problems. Now our office has promised to fulfill the service promise of "no more than one night for minor repairs, no more than three days for major repairs". However, because various facilities are still under warranty, our company is still unable to complete many maintenance matters. However, our company still tried its best to repair it, especially the problem of messy wires between bedrooms in the apartment. When the repair manufacturer was ineffective, our company's maintenance personnel spent six days and six nights to fix everything and solved it with practical actions. Complaints of teachers and students. Recently, our company has replaced more than 2,000 light bulbs, more than 300 faucets and dozens of flush valves in four apartments in one go, bringing the maintenance integrity rate of the supporting facilities in the apartment to over 98%. A short example of a real estate agent’s work experience (3)

Especially, I envy young people who engage in real estate. First, youth is the biggest advantage and capital, and young people have a future; second, I envy young people for their rich knowledge. , compared with when we first started working, young people have acquired a greater amount of knowledge and information; third, they envy us that we are in a good era, and the country is moving towards a world power; fourth, we envy everyone for having a good platform and being able to fully display their talents. Smart and intelligent; fifth, I envy everyone for having the opportunity to learn and exercise. It doesn't matter if you fail. If you fail, you can try again because you are young. But now as we grow older, we have less and less capital to start over after failure, and more and more risk-taking awareness and restrictive conditions; Sixth, we envy such a good working atmosphere.

Now, based on my own work experience, I will write down some experiences and thoughts about working in the real estate industry, and share them with you.

1. Diligently study and think

Learning is the treasure of the body, and learning is the basis for establishing one's life and all walks of life. You must study hard and think hard. To learn book knowledge, we must learn from sociology, practice, and the masses. No matter whether you are doing small things or big things, no matter who you deal with, you can learn things that you don't have. "When three people walk together, there must be my teacher." Only by studying with an open mind can you improve your thinking, grow your talents, and improve your working abilities and methods. If a doctor makes farmers like you, then you will get a double doctorate, otherwise you will always be just a doctor.

2. Action is better than everything

Reality is this shore, ideal is the other shore, and action is the bridge across the river. Action comes first, thinking is useless. It doesn’t matter how many difficulties there are, as long as each one is solved, there will be one less problem. Only by taking action can you have the possibility of success and become outstanding day by day. Even if you don’t think it through clearly at the moment, you still have to work on it first, and constantly adjust and revise your ideas while doing it. If you wait until you think everything through before taking action, the opportunity will have been lost long ago. No matter what you do, you must seize the initiative, start early, and act early.

3. Only by adapting to the environment can you change the environment

No matter what difficulties or anyone you encounter, don't complain. If you complain about the bad environment, complain about which leader or director is difficult to deal with, and don't give yourself too many opportunities, you have to start to reflect on yourself. Maybe there is something wrong with you. If you want to make a difference, you must first strengthen your own cultivation, change yourself, and improve yourself, so as to adapt to and change the environment.

Rely on wisdom to win the support of those who disagree with you, be good at uniting all those who disagree with you, and create a favorable environment for entrepreneurs to start their own businesses.

4. Passion is an eternal resource

Don’t be discouraged when encountering difficulties. If you are lazy, it will be difficult to succeed. You must maintain passion for everything. Only with passion can you have ideas, motivation, creativity, and achievements.

5. Treat work as a career

Only by treating work as a career can you have passion and achieve good results. If you treat your career as work, your results will be average. We must have high standards for every job and treat it as part of our career. Only in this way can we get more flavorful and feel a sense of accomplishment. If you always deal with everything and treat everything as a job, it will be difficult for you to have a sense of accomplishment and achieve success.

No matter how small a thing is, as long as you treat it as a career, you will definitely find the feeling and the joy of success.

6. Methods come from practice

Skills are developed in practice. We have accumulated a lot of knowledge. Where do our working methods come from? Where does this ability come from? Come from practice. Only by boldly practicing can we transform our knowledge into abilities. Otherwise, we will always be just knowledgeable people, not capable people. We have many junior high school students leading PhDs. Why do junior high school students lead PhDs? Although junior high school students do not have much theoretical knowledge, they have strong practical ability.

We have read books and accumulated knowledge, which only shows that we have potential energy, and we must convert potential energy into kinetic energy in practice, so that we will be more capable. I have always maintained that there is a big difference between reading and not reading. If you have read books and developed skills, then your skills will be much greater than those developed without reading books. You will be more rational and scientific and can develop sustainably. You must study, but just studying is not enough, you must practice your skills. A short example of property management work experience (4)

As property management continues to deepen in residents’ lives, providing customer-satisfying services has become the primary method for property management companies to maintain an absolute competitive advantage. If you want to win customers and win the market, you must continuously improve service quality and management level. Customers' recognition of services often comes from the sincerity of service providers. To this end, the industrial branch has carried out a series of training and learning for property managers. I have accumulated the following experiences:

1. Document management

Document management Management is a very important aspect and is a key component of quality documentation and service standards. The teacher first told us about the content and document management specifications of document management, and then took us to visit the document management of several well-known property management communities in Wuhu City. What you hear is worse than what you see! They specially arranged a manager to organize the documents, and divided them into three categories according to their own situation: management files, owner files, and external files. There are thirty folders in one folder. The serial numbers of various files are arranged clearly and neatly, so you can find the file you are looking for quickly. And the contents in the folder are complete.

2. Information Communication

Secondly, change “pure service” to “interaction with owners”. Simply improving service quality and conducting property management according to your own management requirements will often cause friction with the owners. Due to the diversity of owners' needs and the enhancement of environmental and cultural awareness, they have different opinions on improving service quality. needs. The ancients said: "To touch people's hearts, love first".

Currently, owners’ needs for property management are widely diverse. In order to win the recognition of owners, in addition to constantly improving our service standards, we must also treat people with sincerity and move people with affection. The core of this is to improve personalization. services, and by establishing owner demand files, we can understand, grasp, and explore owners' needs in a timely manner in order to provide owners with a wider range of services. In addition, strengthen communication with owners in daily interactions, organize and filter the collected opinions, classify them, provide timely feedback, continue to improve, pay attention to the feelings of the owners, and integrate the emotions of the owners.

3. Property management facilities and equipment

Property equipment includes both indoor equipment and outdoor equipment and facility systems within the property red line. Specifically, it mainly includes water supply and drainage, power supply, heating, Equipment such as fire protection, ventilation, elevators, air conditioning, gas supply, and communication networks constitute the main body of property equipment and are an integral part of all-round property management and services. In terms of equipment management, Wuhu Property Management District has established and improved the equipment management system and established equipment cards for all types of equipment. This is a highlight. All kinds of equipment have detailed ledger records. Open their inspection records and record regular inspections, maintenance, repairs, and cleaning in detail. We visited the equipment room and the floor and equipment were spotless.

The two-story underground parking lot has clear entrance and exit signs, clear divisions of parking areas for bicycles, electric vehicles and cars, and all types of vehicles are parked neatly and orderly. And their vehicle attendants have standardized traffic gestures and correctly direct the entry and exit of subway cars during rush hours. Finally, integrate the "small group" into the "big society". The effective development of property management services is inseparable from three types of resources.

The first is social resources, including support from the government, streets, communities, public security, sanitation, suppliers and potential service recipients.

The second is its own resources, which refers to the full sharing of various service information, service facilities and equipment of the properties it manages.

The third is owner resources. Owners are a huge group, and their consumer demand and potential resources are a constant source of motivation for property management service companies to expand their operations.

Only by truly integrating our "small group" into the entire "big society" and building a harmonious living environment can we continue to develop our "small group" and expand beyond the related transactions of the main telecommunications business. More social business to develop the viability and risk resistance of our enterprises. So that corporate employees can get greater benefits from it. A short sample essay on the work experience of a real estate agent (5)

I have been doing property management for a while, but I am increasingly confused about what services we should provide to the owners. Why are there so many disputes between us and the owners? So much so that some owners were disappointed and asked for autonomy. This is a wake-up call, a wake-up call for the survival of our industry! I have some feelings that I hope to share with you.

1. I believe that only those who know how to enjoy life and those who love life can do a good job in property management

Today’s society is a market economy, and people’s social division of labor is becoming more and more clear. Just like a financial manager, he does not need to be able to repair the sewers at home. Because there are talents who specialize in repairing sewers, he only needs to pay and enjoy the service! Our property management should position ourselves as life experts. Some people say that we play the role of housekeepers, but I don’t think so. In today’s society, people’s lives are fast-paced and work is stressful, and home is a place where you can relax physically and mentally. Our service is to create this kind of environment for the owners, and even help them learn to relax and enjoy life. In this regard, our property management staff should stock up on some small life knowledge, such as medical and health, diet, beauty, etc. These life tips are not hard to find as long as you are willing. Why is there a distance between the property owner and the property management staff? Because you don’t understand them, you haven’t entered the role of an owner, and you haven’t found the same language as them. To put it bluntly, if you don’t understand their needs, you won’t have a market for your services. We need to understand the life of the owners. To meet our needs, we must turn ourselves into owners. Think about our daily worries and life tips, which may be what owners need.

2. Property management focuses on details, prevention, and trivial matters

I found that many property disputes are caused by ignoring details. Sewers freeze and burst, rainwater pipes are blocked, and owners fall down when it snows. All we need to do is watch the weather forecast and take preventive measures. If the pipes are wrapped with straw ropes, the water supply pipes will be fine, and there will still be disputes. , there are some things we can do in advance. The key is, have we thought of it? Have we thought of the owners?

3. Only by thinking about the owners can there be business opportunities and achieve a win-win situation

We are friends of the owners, not opponents. The health of the owner, the worries of the owner, etc. , should be of concern to us. The country has recently promulgated the "Healthy Housing Standards" and we have also discovered that some renovated houses affect the health of the owners. We can help the owner test whether his renovated house is healthy. Very simple way!

4. We have professional knowledge and we can provide professional consultation

I strongly agree with this view. When we train employees, we have repeatedly emphasized that property management practitioners must not only provide services Awareness, good professional ethics, and the pursuit and love of life. Because, in the process of property management services, we need to do many things beyond our own work, such as rescuing emergency patients, caring for the disabled, etc. Strictly speaking, these do not fall within the scope of property management services. But from the perspective of improving service levels and starting from the kindness of human nature, we have worked hard to do these tasks. This is not only required by us as managers, but also requires the psychological quality and moral sentiments of the employees themselves - being caring and loving life. Therefore, I always believe that only those who have strong and good professional qualities, good service awareness, love for life, and caring life sentiments can really do a good job in property management and are qualified property managers.