Guoxin wall-hung boiler official website 24-hour after-sales telephone

Guoxin Wall-hung Boiler official website 24-hour Maintenance Telephone ()

Guoxin wall-hung boiler service telephone number: 400-017-110 (please click the number to dial).

Exclusive services such as 24-hour manual customer service, offline professional national outlets, and service teams of maintenance personnel in various regions, the whole repair reporting process is standardized and orderly, and the later synchronous tracking inquiry is open and transparent. All maintenance teams are professionally trained and certified, and all products and accessories used are directly supplied by the original factory.

(When the wall-hung boiler is repaired within the three-guarantee period, the manufacturer will provide completely free maintenance service).

Wall-hung boiler maintenance service commitment Wall-hung boiler 400 National service telephone number 2022 has been updated (400. Update).

(1) Service Commitment

1. Resolutely implement the Product Quality Law of People's Republic of China (PRC), the Law of People's Republic of China (PRC) on the Protection of Consumers' Rights and Interests, and the Provisions on the Responsibility for Repairing, Replacing and Returning Some Commodities (the new "Three Guarantees" Provisions) to provide consumers with fast services.

2. Set up a service consultation and complaint hotline (working hours: 8:30- 17:30 from Monday to Friday).

3. After the consumer reports for installation and maintenance, make an appointment with the consumer to determine the on-site service time. In principle, after making an appointment, on-site service will be provided within 24 hours in urban areas and within 48 hours in suburban areas (unless the consumer requests another appointment);

According to the relevant requirements of "People's Republic of China (PRC) Consumer Protection Law", "People's Republic of China (PRC) Product Quality Law" and "Provisions on Responsibility for Repair, Replacement and Return of Some Commodities", consumers can enjoy the three-guarantee service in accordance with the following provisions after purchasing wall-hung boiler household appliances.

The wall-hung boiler is free during the wall-hung boiler. However, in the following cases, maintenance fees need to be paid:

1, without warranty certificate and valid or valid purchase certificate;

2. The valid certificate is inconsistent with the warranty certificate or has been altered;

3. Damage to consumers due to improper use, maintenance and storage;

4. Damage caused by irresistible natural disasters or harsh use environment;

5. Commodities and washing machines with shelf life;

Damage caused by installation and maintenance of special service outlets of non-wall-mounted boilers (including installation or disassembly and maintenance by consumers themselves).

Reminders that are not within the scope of free service.

(1) unable to produce the three-guarantee certificate;

② The model of the Three Guarantees Certificate (including) is inconsistent with or altered from the model of the washing machine for maintenance;

(three) due to improper use, maintenance and storage, so that consumers suffer losses;

(4) Without the permission of our company, repair or bear the losses caused by the disassembly of the three-package repairer;

⑤ After the expiration of the three guarantees, it can still be used after repair;

⑥ Damage caused by force majeure;

⑦ Damage caused by dismantling of non-wall-hung boiler service providers; In line with the above situation, if the user agrees to pay the fee, the outlet can provide paid services for the user, and the fee shall be implemented in accordance with the guiding price standard stipulated by the wall-hung boiler company.

Looking for matters needing attention in home appliance maintenance

1. Inquire about regular maintenance through official website.

When consumers choose maintenance service, whether it is within the warranty period or not, they should go to the service outlets of the purchased brands. Don't trust the so-called "official maintenance" found by refrigeration search, because the "Gui Li" maintenance shop often uses the vivid "cottage" website to fool consumers under the banner of "official brand". The online 400 telephone number is not necessarily the official customer service hotline of brand household appliances. Consumers should look for service contact information from the washing machine manual or maintenance service manual, or directly contact the electrical appliance operator to provide consumers with the telephone number of the official maintenance personnel.

Second, check the business license of the maintenance enterprise.

When choosing a home appliance repair enterprise, consumers should check in advance whether the home appliance repair enterprise has a business license and relevant qualifications. Consumers can log in to the national enterprise credit information publicity system or WeChat applet to inquire about business licenses and related credit records.

Third, check whether the maintenance personnel are regular.

When regular home appliance maintenance personnel come to the door, in order to accept supervision, they usually wear uniform clothes and hang work cards. Consumers should check the work permit, work order and maintenance documents of maintenance personnel. If you have any questions about the identity of maintenance personnel, you can call home appliance chain enterprises and brand maintenance to verify your identity.

Fourth, understand the cost of maintenance projects

After confirming the identities of maintenance enterprises and maintenance personnel, it is necessary to know in detail the charging standards of maintenance projects and whether they can be officially issued. If necessary, you can seek technical support from the official customer service to understand the official price charging standard. Don't rush to pay until you know it clearly. Beware of all kinds of "excessive maintenance". Some unscrupulous merchants will fabricate faults during the maintenance process, so as to raise the maintenance cost, or repair inferior parts or falsely claim imported materials, and take the opportunity to charge high fees.

Verb (abbreviation of verb) asks for and keeps the maintenance certificate.

When providing maintenance services, home appliance maintenance enterprises shall provide maintenance service vouchers and charging standards to consumers, and the maintenance service vouchers shall truthfully fill in the maintenance service items and maintenance details. Most of the "Gui Li" repair shops are individuals, so they can't provide or print special maintenance service vouchers.

Service outlets: the service network is spread all over the country, ensuring that your service needs are efficiently and timely responded.

National door-to-door service areas: Beijing, Hangzhou, Suzhou, Shanghai, Nanjing, Chengdu, Chongqing, Guangzhou, Zhuhai, Foshan and Shenzhen.

Zhongshan, Dongguan, Nanning, Xiamen, Haikou, Huizhou, Jiangmen, Xuzhou, Sanya, Guilin, Qingyuan, Zhaoqing, Yangjiang, Ganzhou,

Quanzhou, Wuhan, Huangshi, Yichang, Tianjin, Hefei, Nanchang, Cixi, Yuyao, Wuxi, Shijiazhuang, Ningbo, Zhengzhou, Jinan,

Xi, Fuzhou, Fuqing, Mianyang, Lanzhou, Changzhou, Wenzhou, Kunming, Taiyuan, Changsha, Guiyang, Shenyang, Luoyang, Changchun, Harbin,

Nanjing, Wuhu, Yangzhou, Jiujiang, Huaihua, Jinhua, Jiaxing, Cixi, Zhuzhou, Yuyao, Nantong, Anqing, Shangqiu, Kunshan, Shaoxing,

Baoji, Liuzhou, Huzhou, Changde, Zhangjiagang, Taicang, Changshu, Beihai, Jiangyin, Dazhou, Zhanjiang, Wujiang,

Hohhot, Luzhou, Baotou, Zhoushan and Urumqi. , apply for maintenance in a unified way and arrange for the master to come to the door for maintenance.

6. If the rights and interests are infringed, protect the rights according to law.

If consumers encounter minor illnesses, major repairs, minor changes, wild speculations and other infringements in the process of home appliance maintenance services, consumers should collect good evidence and negotiate with maintenance enterprises to solve them first.

The country has entered the high temperature season, and the peak of the use of electrical appliances such as air conditioners, washing machines and water heaters has arrived. It is expected that the maintenance of home appliances will increase substantially, and there may be insufficient service supply in a short time. In order to ensure the general public to use all kinds of household appliances safely. Recently, the municipal wall-hung boiler household appliances service hotline, Shanghai Household Appliances Industry Association, Shanghai Jiaodian Household Appliances Commercial Industry Association and Shanghai Electronic Products Maintenance Service Industry Association (hereinafter referred to as the "Third Meeting") convened some brand backbone enterprises to mobilize and deploy the whole industry to prevent and control the normalized epidemic situation and ensure the maintenance service of household appliances in the hot summer season.

The reporter was informed that the home appliance repair industry in this city has reached the "four guarantees and one persistence" industry. The "four guarantees" include: ensuring the key points, mainly ensuring the needs of the elderly and children, and ensuring that the air conditioning maintenance demands under high temperature conditions can be solved within 24 hours; Ensure safety, so that the general public can increase their safety awareness and reduce potential safety hazards in the use of household appliances; Ensure the peak, do a good job in the industry's plan to deal with the maintenance peak, give full play to the guarantee role of key enterprises in the industry, especially give full play to the service power of industry associations and societies, realize the sharing of resources and information, and give full play to the ability of the wall-hung boiler service hotline to coordinate the service power, so as to ensure the 48-hour response speed during the service peak. According to the service specification, all home appliance maintenance service personnel in this city must provide services in strict accordance with the industry requirements in terms of service quality and service price, and can't arbitrarily improve or reduce the service quality because of insufficient service capacity or weather factors.

It is reported that more than 8,000 service personnel in the city 18000 who hold a unified door-to-door service certificate must come to the door with a certificate and show their service certificate; Each service enterprise must indicate the charging standard, and shall not raise the charging standard at will; All manufacturers' service hotlines shall take effective measures to ensure service response.

"One Persistence" means that all service enterprises and personnel are required to strictly follow the needs of epidemic prevention and control, strictly standardize and implement the industry epidemic prevention and control guidelines, insist that service personnel conduct nucleic acid testing every day, improve the disinfection protection requirements of individuals and users, and strictly control the risk of infection.

Three industry associations in this city's home appliance repair service industry and the home appliance service hotline of wall-hung boilers put forward specific measures to cope with the service peak, ensure home appliance repair service and meet people's livelihood needs, break the traditional thinking of fragmented enterprises in the industry, innovatively launch industry linkage, highlight the sharing of service resources and service information, and encourage industry enterprises to adjust service personnel and general spare parts to ensure that the service response time is kept within 48 hours in hot summer.

"One machine, three meetings" announced the new brand service telephone numbers of major home appliance manufacturers in this city to the public. The service enterprises will be comprehensively evaluated according to the current epidemic prevention and control and service standards, and the list of home appliance repair service enterprises recommended by industry associations will be announced to the public in due course.

* * Description of terms of service for wall-hung boiler maintenance

In order to standardize the market system of wall-hung boilers and protect your legitimate rights and interests, we now transfer the series of wall-hung boilers to the maintenance service terms as follows:

1. The original and photocopy of the purchase contract and the transfer instruction (signed and sealed by both parties) shall be provided for the transfer of the wall-hung boiler;