Shenyang Question 20080224

Speaking of "59 12" in Shenyang, we have to start from the trolleybus period. Tram Line 6 is the line where the famous advanced collective "59 12" in the national public transport system is located.

The "59 12" chartered group of the fifth team of the city tram company was named as the advanced chartered group by the Shenyang Municipal People's Government from 1969. For more than 20 years, we have always taken Lei Feng as an example, served the passengers wholeheartedly, adhered to the spirit of collectivism of unity and forge ahead, carried forward the glorious tradition of loving passenger transport jobs and civilized service, always considered the passengers, constantly explored the scientific laws of serving passengers, and worked hard and realistically. In public transport enterprises, the activity of learning from the tram "59 12" has never stopped.

In order to commend the outstanding achievements of 59 12 chartered car group in the construction of two civilizations and popularize its experience, the Party Committee and administrative leaders of the Municipal Transportation Administration jointly issued a decision on June 8 1987, naming 59 12 chartered car group as a model chartered car group in the construction of two civilizations. On June 1987, 1 1 day, the "Decision on Learning from the Construction Model of Two Civilizations 59 12" was made, calling on the employees of public transport enterprises to carry out the activities of "building civilized style, being civilized people, driving civilized cars, building civilized stations and creating civilized roads". It has inspired the bus workers to improve their professional ethics, strive for progress, strive for first-class service level, strive to serve the people of the city in ordinary passenger transport jobs, and contribute to the revitalization of Shenyang.

Since 1979, the 59 12 chartered bus group, composed of 10 female flight attendants such as Ren, Zou, Wang, Tao Shumin, Fu, Yao Peihua and Liu Jianming, has established excellent service concept and style and won various honors from the company and Shenyang Public Bureau year after year.

1983, 1985 The Shenyang Municipal Government and the Municipal Federation of Trade Unions successively awarded the honorary title of model worker. 1984 won the title of "excellent service vehicle group" jointly awarded by the Ministry of Urban and Rural Construction and Environmental Protection, the Central Committee of the Communist Youth League and the All-China Federation of Trade Unions in the Youth Quality Service Competition of 68 cities nationwide. 1985, 65438+February was awarded the National Model Worker of Public Transport System by the Ministry of Construction and the "May 1st" Labor Medal by the All-China Federation of Trade Unions. 1986 "59 12" charter group was awarded "May 1 Labor Award" by All-China Federation of Trade Unions.

The 59 12 chartered group headed by Ren realized in the long-term service practice that the car is a cell of society, although it is small. In order to improve the service quality, it is necessary to study "automobile sociology". Through hard exploration, 48 kinds of psychological states and proportions of all kinds of passengers are summarized. Generally speaking, young people account for 40%, old people account for 17%, and children account for 4%. Therefore, the service plan of "five care" (taking care of the old and young, pregnant women, passengers with children, foreigners and disabled passengers) and the civilized service standard of "five wants and five don't" are put forward. At the same time, the sisters of the chartered bus group visited all the units along the 465, 438+0 electric and bus lines in Shenyang, mastered 58 hotels, 150 film and television drama screening places and more than 200 unit addresses, and compiled an index of 1 700 unit addresses according to passenger demand. Once, a foreign passenger asked Yuan Fengying, "Do I get off at Qishan Road to go to the provincial supply and marketing cooperative?" Yuan Fengying replied: "It takes 270 steps to get off at Qishan Road and 220 steps to get off at Ningshan Road, saving one minute." The passengers in the car enjoyed it very much.

The flight attendants of 59 12 chartered group should carry as many passengers as possible, forecast the station name, guide in advance, and open three doors to facilitate passengers to get on and off in the morning and evening when there is a large passenger flow. In case of traffic jams and other special circumstances, timely publicity, to obtain the understanding and support of passengers, so that passengers have a sense of reliability, security, time and ownership.

Once, a rural woman came to Qishan Road. As soon as she got on the bus, she covered her mouth and bent down to resist vomiting. Ren comforted her and said, "Never mind, just throw up in the car." After vomiting, let anyone clean and comfort her. There are too many such stories on the 59 12 train. The passenger said, "Your warm and kind words and deeds taught the passengers a lesson of being civilized and warmed their hearts." Enthusiastic letters of commendation flew into the carriage from all directions.

From 1969 to the establishment of the "59 12" franchise group to the mid-1990s, 29 comrades gloriously joined the China * * * production party, 30 received meritorious service awards, 12 took up leadership positions, and 7 were rated as national, ministerial, provincial and municipal model workers.

The conductor on "59 12" has a kind attitude, accurate and clear manual station announcement and thoughtful service, and provides passengers with the weather conditions of the day to remind them to give up their seats voluntarily. There will be some decorations on the "59 12" car, such as ribbons and pendants. The car is clean and tidy, with newspapers, sanitary boxes and other facilities.

1999 Shenyang changed from electricity to steam, and the 6-way trolley bus was changed to the 232-way bus. On June 5438+1October 65438+August 2000, Hong Kong Fengcheng Co., Ltd. and Shenyang Passenger Transport Group formed a joint venture company, and the original Lingdong branch was changed to Shenyang Fengcheng Bus Co., Ltd., and "59 12" was retained by Fengcheng Bus Co., Ltd., which continued to maintain the style of quality service and became an important stroke in the history of Shenyang public transportation.