How to write the annual work summary of room attendant?

Summary is a kind of written material to review and analyze the study, work or its completion at a certain stage afterwards. It helps us to find the laws of the development of work and things, so as to master and apply these laws. Come and write a summary. The following is a summary of the annual work of room attendants compiled by Bian Xiao, hoping to help everyone!

Annual work summary of room attendant 1

I came to _ _ this year on the recommendation of a friend. When I knew I could come to Beijing, I was very excited. I cherished this opportunity very much. I studied hotel management in college, but I never had a chance to practice it. I always hope to have the opportunity to apply what I have learned. Finally, the opportunity came. I came to _ _ University with a dream-chasing heart. When I first arrived at the hotel, I studied hotel culture and theory courses.

After the training, we were assigned to different positions. In the first week, I was assigned to the guest room. Since I was a child, I felt that I was hardworking and prepared for hardship. In the housekeeping department, I mainly learn from Master to clean the room and make the bed. Although I had made full preparations before, I really couldn't stand the first day of work and began to doubt what I had been insisting on. However, Master always encouraged me. She always said that you should stick to everything. If you retreat when you encounter difficulties, what should you do in the future? Persistence in everything is the most important thing. I am also very grateful to Master for her encouragement at that time. If it weren't for her, I wouldn't have insisted.

In the second week, I was assigned to a restaurant, and I learned a series of basic restaurant service methods from a senior restaurant waiter, such as how to set the table, remove the table, order food, serve food and pass food. And have a further understanding of the service process of the restaurant.

In the third week, I was assigned to the front desk. I like the job of receptionist very much, but I'm not at ease. I don't know if I am qualified for this job, but what makes me happy is that most hotel employees are warm and friendly. They are not cold and blunt to us because we are interns. After being tired, a sweet smile from colleagues and a common "hard work" will make people move. The front desk is the facade of the hotel. The front desk service basically covers all the services that the hotel can provide, so the front desk service personnel need to have enough knowledge of all departments of the hotel to provide satisfactory and thoughtful services to the guests. During the study, hotel guests have a deep understanding of some basic daily operations at the front desk, such as how to check in and check out, and have carried out practical operations.

The days of internship are ending day by day. I really learned a lot these days. In addition to some basic skills and common sense of service, I also learned how to be a man, how to handle my own interests and those of hotels, how to handle interpersonal relationships among colleagues and how to adjust my mentality. What I learned more is that a waiter should have a strong sense of service. In a chat with a department manager, the manager mentioned service awareness, and I agree with him very much: "Service awareness not only requires waiters to have the concept and desire to provide quality services for their guests, but also should have the same awareness for their colleagues."

The year is coming to an end, and I have a brand-new understanding of the position of hotel room service. Of course, I am very grateful to my leaders and colleagues for their help. In the new year, I will work harder and make my own efforts for the development of the hotel with what I have learned. Hope _ Hotel's tomorrow is getting better and better.

Annual work summary of room attendant II

Dear leaders:

Hello, I'm _ _, and the busy year is coming to an end. Looking back on this year's work, I have gained a lot. It is necessary to sum up the gains and losses in this year's work in order to go up a storey still higher next year. This is a summary of my work.

Overall review of work:

The profit of an enterprise is the first goal and the only guarantee for its survival. The work of a department should also focus on the center of the enterprise. As a service department, the housekeeping department's primary task is to clean up and provide a clean, quiet, comfortable and warm rest environment for guests, but at the same time, we should also generate income and save expenses for enterprises. Over the past year, with the joint efforts of all staff and department managers, all the parts with business indicators have completed the tasks given to us by the villa leaders at last year's work meeting. While trying to generate income, we also don't forget to save money. The department saves work throughout the year and tries its best to reduce costs on the premise of ensuring the quality of work and not affecting customer service. We know that every penny saved is the group's profit.

I finished the following work in _ _ _ _:

1. Learn and standardize the terms of post service, and strive to improve the quality of customer service. In order to reflect the professional quality of hotel staff, I am not familiar with the terms of service of each post and am not standardized. Among my colleagues, I learned the service language of the post in the training of the manager in charge of the group room, and then absorbed it into my own use as a language guide for my communication with guests. Since I standardized the implementation of the terms of service, my communication with customers has been greatly improved. Therefore, in any period of work, it is important to stick to good things and learn new things by reviewing old things. I will strengthen my study and application.

2. Open source and reduce expenditure, reduce costs and increase efficiency, starting from scratch. Housekeeping department is the main revenue-generating department of the company, and the capital cost is also high. Based on the idea that saving is to create profits, my colleagues and I will start from ourselves and put an end to all waste phenomena, mainly in the following aspects: ① Recycling disposable low-value consumables, such as toothpaste, for customers to use as cleaners; (2) require the walkway lights on the return floor to be turned off every morning and turned on after six o'clock in the night shift; Unplug the electric card after checking out; The implementation of the room day after day can save a lot of electricity for the company.

3. In order to do a good job in guest room hygiene and service, leaders often assess and evaluate our guest room cleaning skills and rounds. It is found that our operation is not standardized and scientific. In view of the existing problems, the employees above class level in the area held a special meeting to analyze the existing problems, retrain the employees and correct their bad operating habits. We also kept practicing in the off-season, carefully cleaned and inspected every room, and achieved certain results through examination, which improved the sanitary quality of the room and reduced the overtime of rounds.

4. The leaders adopt centralized training, special training and individual guidance training for employees, which greatly improves the hotel awareness of employees and further deepens the service concept. Smiling with voices has become the conscious action of employees. We have a vivid understanding of what personalized service is. From sensibility to rationality, the whole group has formed a good atmosphere of "all work is to satisfy customers". Thus, the pre-job training, departmental training and team training of employees have been comprehensively combed and improved from theory to practice.

For various reasons, there are some problems in my work:

1. It is easy to bring personal emotions to work. When you are happy, you are warm and thoughtful, and when you are unhappy, you are somewhat negligent. In the future, you should strive to overcome this situation in your work and truly establish the consciousness that customers are God in your mind.

2. The cleanliness of rooms and public areas needs to be further improved.

3. The service standard of each post needs to be further strengthened.

4. The facilities and equipment maintenance plan has not been put in place.

5. Due to the thoughtlessness in changing shifts, it is considered that minor problems do not need to be handed over clearly, which leads to such problems. If I don't know the little things, it will easily lead to big mistakes. I must take strict precautions to avoid mistakes in the future.

About next year, my plan is:

1, live a good day.

2. Improve service measures to improve customer satisfaction.

3, strengthen education and training, strengthen the quality of employees.

4. Standardize management and promote the healthy and orderly development of enterprises.

5. Strengthen marketing and constantly adjust the customer structure.

6. Do a good job in individual customer sales.

7. Reasonable booking in peak season to maximize sales.

8, standardize the message service, let the guests feel our professional management level and hotel service level.

9. Learn more and enrich yourself.

Practice has proved that with the intensification of market competition, guests have more room to choose hotels. To improve the hotel's "marketing competitiveness", we must first innovate ideas, adjust business strategies and policies in time, optimize the design of our own products, make the strategy innovative and changeable, and constantly innovate business policies according to different seasons, so as to keep the room occupancy rate at a high level under the severe situation.

In the coming _ _ _ _ _, we will set sail again and embark on a new journey. I will set higher standards for myself, work hard and create new benefits for the company.

Finally, I hope everyone can go to a new level next year, thank you!

Annual work summary of room attendant 3

20__ years will soon pass. This is a busy year, but also a brilliant year. With the care and support of the superior leaders, under the correct leadership of the manager, and through the concerted efforts and hard work of all staff Qi Xin, the hotel has made great achievements. The occupancy rate has been above 90%, and the hotel performance has reached a new high. In terms of safety, hygiene and service, it has been affirmed by relevant departments and praised by guests. As an employee of the hotel, I have achieved good results through my own efforts, and I have been rated as an excellent employee and rewarded by the hotel many times. I mainly do my job from the following four aspects.

First, respect the leadership and obey the command.

In the usual work, deeply understand the intention of the leader, understand the leader, obey the arrangement, do it according to the requirements of the leader, do not shirk, do not be clever, have no complaints at work, and work hard. Praise and reward for leaders can be treated correctly, without arrogance or rashness; Those who can correct the deficiencies pointed out by the leaders in their work in time will not give up. Being able to complete the tasks assigned by the leaders is often praised by the hotel and housekeeping managers.

Second, obey the rules and discipline, and do a good job in service

Abide by the rules and regulations formulated by the hotel, don't be late, don't leave early, go to work on time, handle the relationship between family and work, have no leave record all year round, and go to work on time. Do a good job of service in strict accordance with the workflow and leadership requirements, and keep the room clean, spotless and tidy. When serving guests, be able to use polite expressions correctly, be careful, enthusiastic and patient, try to meet the requirements put forward by the guests, and explain them clearly for the guests to gain their understanding. Check with the guests in time when the hotel items are found damaged during the rounds. When compensation is needed, clarify the facts and reasons to satisfy the guests.

Third, unite and cooperate, regardless of gains and losses.

Get along with hotel staff, do a good job of unity, help each other and care about colleagues. At work, after your own work is completed, you can help other colleagues in time, not afraid of hardship and fatigue, be on call, and don't pay attention to your eyes. When there is misunderstanding with colleagues, we should focus on work, communicate well, eliminate misunderstanding and do a good job together. Ask colleagues about deficiency and cold in daily life. When they are ill, we can call the hospital to visit them in time. When our colleagues have something at home, we should pay attention to helping them in time to enhance our friendship and promote our work.

Fourth, learn with an open mind and strive to improve.

Although I have done room service for _ _ years, I always pay attention to the basic skills and safety training organized by the hotel, and I am also very active in action. Do it with your ears, eyes, mouth, heart and hands. Take notes when studying, listen carefully, ask questions if you don't understand, and study in time when you get home to deepen your impression. In the work, try to ponder carefully and use it correctly. If you don't understand or won't, please consult more leading colleagues, find out, leave no blind spots, and let your service level and personal quality go to a new level.

Existing deficiencies and problems:

1, sometimes the work enthusiasm is not high, not working hard, and there are delays. Sometimes there are many check-outs, the time is tight, the room is not cleaned carefully, and there are still omissions. When making rounds, there are a lot of materials, and sometimes people forget to register, causing losses to individuals and units.

2. The service level needs to be improved. Politeness is rarely used, attitude is blunt, and there is no initiative.

In the new year, under the care and support of the superior leaders and the correct leadership of the manager, I will conscientiously do my job, strive to improve the service level, unite my colleagues, forge ahead with my heart, obey, serve and learn, and work together with all the hotel staff to make the hotel prosperous, achieve rapid progress and create new achievements in the new year.

Annual work summary of room attendant 4

A hectic year is coming to an end. Looking back on the work of this department this year, there are many gains and experiences. It is necessary to sum up the gains and losses in this year's work in order to go up a storey still higher next year. This year, the work of the housekeeping department closely focused on the central work and management policy of the apartment from beginning to end. According to the overall goal and requirements of the apartment, the team is the main body, and the service quality is strictly managed, especially in terms of business indicators. Through everyone's efforts, the income of the room has been greatly improved, exceeding the management index issued by the school. The following is a summary of the work of the Ministry:

As a service department, the housekeeping department's primary task is to clean up and provide a clean, quiet, comfortable and warm rest environment for guests, but at the same time, we should also generate income and save expenses for enterprises. Over the past year, through the joint efforts of all staff and department managers, all the parts with business indicators have completed the tasks assigned to us by the school at the beginning of the year. By the end of 10, the apartment income was 3.25 million yuan, of which the income of housekeeping department was 1 8 1 0,000 yuan, which was an increase over last year. While trying to generate income, we also don't forget to save money. The department will save money throughout the year. Under the premise of ensuring the quality of work and not affecting customer service, do our best to reduce costs. We know that every penny saved is the profit of the apartment. In this regard, the laundry department has done a very outstanding job. At the beginning of the year, a strict delivery and procurement system was established, and the foreman, supervisor and manager checked at all levels, and the monthly delivery volume was strictly controlled to a minimum, and there was no surplus goods in the factory. In the use of detergent, the foreman checks the scale according to the prescribed dosage, which largely avoids unnecessary human waste. In the washing of articles, all washable articles are washed together as much as possible, which avoids full-load startup, saves a lot of energy to a great extent, and invisibly increases the workload of employees. Because we undertake a lot of outdoor work, we often wash the goods of several hotels together. Employees should put different labels on the goods in different hotels before washing, and then separate the goods according to different labels before proceeding to the next process. The hard and tedious work is hard for people who have never done this job to imagine, especially in summer, the temperature in the workshop is very high, even if they work for a while, they will be soaked, but the employees have no complaints every day. The consciousness of saving a drop of water and a little bit is gradually formed in the consciousness of laundry staff. On the guest room floor, while ensuring customer service and increasing guest room income, we strive to control costs and let every employee establish a sense of contract in their daily work.

The Ministry has taken several measures:

1: The guest room is gradually replaced by three rooms and one living room, replacing the original small bottles of shampoo, conditioner, shower gel and other guest products, which greatly saves expenses and reduces costs.

2. Stop the service of cold water and ice cubes in the guest room, and only replenish them to the guests when they need them, saving water and energy.

3. In response to the requirements of the municipal government for environmental protection, some guest articles (such as toothpaste, soap and combs) are packed with recycled paper instead of the original packaging, which not only meets the requirements of environmental protection, but also reduces the price, killing two birds with one stone.

4. Waste utilization, discarded sheets should be turned into inner pillow bags.

5. Strictly control the delivery and loss reporting rate of linen, and establish a one-to-one washing system in the floor and laundry room, which greatly reduces the loss rate and loss reporting rate of linen.

All the seven water heaters on the seventh floor were turned off, which brought a lot of inconvenience to the staff, but the work of saving electricity was implemented.

This year, there is another important work in the guest room, the renovation of the 13 and 14 floors. In the period of land reclamation, in order to make the newly renovated rooms put into use one day earlier, all the staff in the housekeeping department overcame many difficulties and carried forward the spirit of not being afraid of hardship and fatigue. On the basis of completing their jobs, they worked overtime every day and fought continuously, finishing the arrangement and cleaning of guest rooms in a short time, ensuring the timely rental of guest rooms and making our contribution to the hotel's income increase. In the construction of staff, the department actively responded to the call of the building management Committee, and strived to cultivate the business backbone of the department and do a good job in the construction of the second echelon. This year, four people from this department were sent to Shanxi and Baotou by China Lunch Company to engage in hotel management. Their work has also been affirmed and praised by local owners, lunch leaders and building leaders. At the same time, they themselves have been trained in this assignment, and their business knowledge and management level have made great progress. They said that this assignment benefited them a lot and they learned a lot that they couldn't learn at all in the building. At present, there is another employee in the housekeeping department who is engaged in management work in Tianjin. In the usual work, the department also attaches great importance to the construction of management team. We know that only by cultivating a management team with excellent ideological level and professional knowledge can we lead this department well. This department holds a meeting of managers above the foreman once a week. At the meeting, everyone discussed the problems existing in the work of the department, spoke freely and worked together to ensure that everything was implemented by everyone and there was feedback. Ask the foreman to carry everything through. In the management of employees, we don't adopt simple stylized management methods, but proceed from the actual situation. When employees have problems at work, we don't simply punish them, but help employees analyze the causes of the problems and find solutions to avoid similar problems from happening again. Doing a good job in the ideological work of employees is also a focus of this department's work this year. Only when employees are in a good mood can they put their enthusiasm into their work and provide high-quality services to their guests. An important job of this year's building is to adjust the salary system of employees, which is a very difficult and complicated job because it involves the vital interests of every employee. In order to do a good job and avoid unnecessary personnel turmoil, we have done in-depth and meticulous work. Take a one-on-one approach and repeatedly emphasize the purpose, significance and implementation plan of this salary increase, so that employees can fully understand that everything comes to him who waits. After the implementation of the new salary scheme, there are no unstable factors in the department, although many of our employees have low salary increases. Through this incident, we also deeply realize that as long as our work is done in place, in-depth and meticulous, the vast majority of employees will understand and support it.

The shortcomings of this year's departmental work:

5. The department regularly holds special training on business knowledge every month.

1: The cleanliness of rooms and public areas needs to be further improved.

2. The service specification of each post needs to be further strengthened.

3. The overall quality of managers needs to be improved.

Work prospect for next year:

Next year will be a year full of opportunities and challenges. The work of the department will closely focus on the central work of the building, strive to complete the business indicators issued by the management Committee, and have the following ideas for the work of the department:

1: Re-standardize the service specifications of each post in the department and strengthen the service awareness of employees.

2. Each employee establishes a personal file within the department to record everyone's performance, which is well documented in the year-end assessment to avoid human factors.

3. Computerize the department's supplies and cleaning agents every time, and strictly control the cost within the building budget.

4. Strengthen the construction of management team, and implement quarterly evaluation, mid-year evaluation and year-end evaluation system for managers above the foreman, so as to survive the fittest.

5. Carry out large-scale technical training, cultivate technical experts, and effectively improve the practical level of computer room staff. In order to do a good job in room hygiene and service, the housekeeping department has started to use the off-season in August this year to carry out large-scale technical training activities for floor staff to assess and evaluate their room cleaning and rounds. It is found that the operation of employees is very irregular and unscientific. In view of the existing problems, the district leaders held a special meeting to analyze the existing problems. Retraining employees, correcting their bad operating habits, and passing the examination have achieved certain results, improving the quality of room hygiene and reducing overtime work in ward rounds.

6. Open source and reduce expenditure, reduce costs and increase efficiency, starting from scratch. Housekeeping department is the main revenue-generating department of the hotel and the department with the highest cost of the hotel. In line with the concept that saving is to create profits, our department calls on all employees to start from themselves, from scratch, and put an end to all waste. At the same time, in the skill assessment of employees, energy conservation is also taken as an assessment item, with the purpose of strengthening employees' awareness of energy conservation. The main manifestations are as follows: ① Housekeeping department has been asking employees to recycle disposable low-value consumables, such as toothpaste, which can be used as cleaning agent, and toothbrushes and combs can be sold to waste collection stations after recycling; (2) it is required to turn off the walkway light returning to the floor every morning and turn it on after six o'clock in the middle shift; Unplug the power card after checking out; The room air conditioner was turned on before the guests arrived in advance, and so on, saving a lot of electricity for the hotel day after day. (3) In order to control the cost of goods, the guest room property management reasonably divides the goods in each district according to the budget indicators issued by the hotel to the department. The items applied for by each district every month are fixed, and the items cannot exceed 85% of the quota. If it is really necessary to exceed the quota due to work, it can only be collected after being instructed by the department manager, and it will assume the responsibility of receiving guest supplies.

In view of the problems existing in the guest room, the following work plan is formulated:

Priorities for next year:

10. Establish engineering maintenance files and track the maintenance status of guest rooms. Since the beginning of this year, the service center has established engineering maintenance files to record some special maintenance items, which is convenient for tracking and understanding the maintenance status of rooms in time, thus more effectively ensuring the integrity of facilities and equipment in rooms for sale, and at the same time better understanding the operation status of facilities and equipment in a room for a period of time. Five, strengthen the regular coordination with the engineering department. Existing engineering problems in guest rooms, such as painting project, maintenance project of Zhao Kai Company, deformation project of moldy and rotten wooden boards, water seepage project, broken mirror glass project, overall decoration project, blackening and yellowing project of glass glue, cracks in door frames, slow supply of hot water, etc. , have been dealt with one by one.

In view of the aging of some tools and guest service facilities in guest rooms, communicate with suppliers more, strengthen maintenance, and arrange special personnel for regular maintenance in a planned way.

5. The facilities and equipment maintenance plan has not been put in place. According to the work plan, this year's large-scale maintenance plan is implemented in the off-season. Although all districts in our department are doing small-scale equipment maintenance, such as the maintenance of lobby floor, the polishing of stainless steel products in guest rooms, the cleaning of toilet water tanks and the descaling of hot water bottles. Due to the extensive cleaning and maintenance scope of the housekeeping department, there are various facilities and equipment.

13. Change the way of turning on the bed in the past, and make our service more personalized and humanized. On the basis of opening the night bed in the past, we also put our own weather forecast cards and some warm reminder cards on the guests' beds. For example, during Europe, the Olympic Games and the Happy Festival, we sent some program trailers of the day to the guests, which facilitated the daily life and travel of the guests in the store and was praised by the guests many times. It has always been our goal to provide customers with services that exceed their expectations. To this end, we call on employees to be conscientious people, pay attention to observing the living habits of guests, and master more detailed information of guests, including where they come from, the purpose of coming, nationality and so on. , to provide targeted services. At the same time, service innovation needs divergent thinking, and we know what kind of service can impress guests. Although our work this year has been improved compared with previous years, it is still far from innovative services.

65438+ In order to standardize our message service, this year, the front desk and the service center focused on how to make the "message service" better, and finally formed a unified writing mode. When the same type of things are left to different guests, they can be consistent.

8. Adhere to the departmental assessment and strive to create a good working atmosphere for employees. Under the guidance of the "Excellent Staff Selection Scheme", the department insists on selecting five excellent employees every month, and each employee rewards 30 yuan, which is published in the "Internal Information" to stimulate the work enthusiasm of employees, fully mobilize their initiative and consciousness, and form a benign competitive situation that encourages the advanced and spurs the backward. Avoid doing well and doing badly. In order to make the management of the Butler Department more standardized and innovative, give full play to the real management level of the foreman, and take the initiative of the team staff as the main purpose, the long-simmering "Team Selection Scheme of the Butler Department" was implemented in June this year, which made some advanced teams stand out, and some people who muddle along in the team no longer have a foothold and stick to the rules. Instead, we should grasp it every month and publish the team evaluation results, so that the foreman and employees of each team can understand their team's achievements and rankings more intuitively. After a month's operation, the expected effect has been achieved.

1. Start the opinion form: continue to solicit the opinions of guests, employees and peers, put forward a reasonable plan, report it to the hotel leaders for approval, and improve the room products. Such as: anti-theft buckle, shower goods rack, service guide, guest compensation price list and so on.

No matter the comments or favorable comments given by the guests, as long as we attach importance to them and treat them correctly, it should be inexhaustible wealth for us hotel guests. In the coming day, we will set sail again and embark on a new journey, and the management system will be more mature and perfect.

6. The reject rate of linen is increasing gradually. Coordinate with the washing company to formulate relevant measures to improve the washing quality, strengthen the ideological and moral education and operational skills training of employees, reduce the scrap rate, and contact the washing company or relevant units in time to modify and use.

Ten, for the management of employees, we should adopt the preaching method of combining rigidity with softness, improve affinity, narrow the distance with employees, organize more departmental activities and corresponding skill competitions, cultivate more departmental backbone forces, and improve employees' loyalty to the hotel.

Fourteen, constantly enrich themselves, improve their comprehensive ability, attach importance to the training of grass-roots managers in this department, teach more work experience, ensure the unity of thinking in this department, and strive to achieve one place. Strengthen the training of departmental staff, ensure the quality and hygiene of guest room service, raise the overall level of guest rooms to a higher level, strengthen job rotation training, cultivate departmental generalists, and avoid the loss of staff affecting the normal operation of the department.

The year of 20__ has a long way to go, opportunities and difficulties coexist, and the gap between goals and reality requires us to face and meet challenges. Here, I will seriously follow the instructions of the hotel leaders and call on all the staff of the department to unite and work hard to make the guest room work by taking it to the next level.

Annual work summary of room attendant 5

One year has passed gradually, and I have been a room attendant in _ _ _ Hotel for _ months. Since I entered the hotel last month, I have been taken care of by everyone at work. I really appreciate your help. It was your enthusiasm and encouragement that made me learn how to do my duty well in my work and how to better integrate into the big group of _ _ _ Hotel!

Looking back on my work in the past year, although many aspects are not satisfactory, I have been growing and improving step by step. Now that one year has passed, I am here to sum up my work in the past year. I hope I can learn from it and continue to work hard in the next year! My work is summarized as follows:

First, the teaching before work

As a newcomer, during the initial period of work, I was taken care of by my colleagues, and I was also trained and exercised by my leaders at work.

In the study and training, I work with my predecessors to learn how to finish the work and how to do it well. In a short period of _ weeks, I tried to follow in the footsteps of my predecessors, asking questions if I don't understand, demanding my work strictly, not being lazy and sloppy in my work, and completing the room arrangement in strict accordance with hotel regulations.

After hard work, I finally got the approval of the leaders and got my own guest room area. But I didn't relax at work. On the contrary, because I was responsible for myself, I was strict with myself and tried my best to finish the work in the shortest time.

Second, improve yourself ideologically.

In my past work, I have been studying hard the core service concept of my work, taking this as the center and constantly improving my service thought. At work, think for customers, look at your work with customers' mentality, and constantly improve your self-requirements.

In the study of ideas, I improved my service consciousness and attitude, and was encouraged by leaders and customers. In my future work, I will keep up with the development of the hotel and strive for perfection.