Property management skills

Practical skills of property management

First, running water

1, keep a cool head, quickly close the water pipe valve, and immediately notify the security and maintenance personnel for assistance;

2. Before the maintenance personnel arrive, take emergency measures with the nearest water absorption tool;

3, quickly put the yellow sign in the running water area;

4. Call for help from nearby colleagues and report to the monitor in time;

5. Quickly handle the water flowing to the elevator hall with a broom or mop. If you can't control it, you can drive the elevator to a higher floor and inform the elevator operator to close the elevator. Then use the trash can to pour water into the bucket, and then use the water absorber to treat the running water on the spot;

6. After receiving the report, the monitor should immediately organize manpower and equipment to rush to the scene in time, do a good job of cleaning up the scene, and cooperate with engineering maintenance personnel to deal with the water running incident;

7. After the site situation is effectively controlled, the monitor should arrange relevant personnel to quickly clean up the aftermath; 8. The monitor should fill it out immediately after handling the scene? Emergency report? (The content should be detailed and accurate), and signed by myself and the competent leader to confirm the record;

9, when dealing with tap water or water pipe burst accident to prevent electric shock.

Second, water leakage.

When the ceiling, water tower and air conditioning outlet meet with water pipe burst or water leakage, they should immediately find a container to receive water or use water absorption tools to deal with it, erect a signboard in time and notify the engineering department to repair it immediately, and clean up the site immediately after repair.

Third, windy weather.

According to the weather forecast, in case of windy weather, the cleaning monitor should arrange special personnel to clean the fallen leaves and sundries on the road surface, and clean the peripheral garbage bins at any time to avoid littering. At the same time, the frequency of pushing dust should be increased at the entrance of each lobby to ensure the cleanliness of the building. Floor cleaners should check whether the doors and windows within their jurisdiction are closed. Stay away from tall buildings in windy weather to avoid falling objects hurting people. After the strong wind, the peripheral area will be thoroughly cleaned up.

Fourth, stormy weather.

1. After the rainstorm, the cleaning staff should clean up the ground water, leaves, garbage, paper scraps, sediment and other sundries in each responsibility area in time;

2, collapse or a lot of sediment rushed to the road, green space, cleaning personnel to clear, clean up in time, to assist the engineering department to deal with the scene;

3. Check whether the drainage of sewage and rainwater wells in each responsibility area is smooth, and report to the property office in time if there is overflow or blockage.

Verb (abbreviation for verb) rain and snow weather

1. According to the weather forecast, in case of rain and snow, anti-skid pads and? Slide carefully? Signs to prevent slipping and injury;

2. The cleaning monitor should organize the cleaning staff to clean the snow in time. During the snow process, the snow in the main road, gate and Sanbao area should be swept to both sides at regular intervals (depending on the size of the snow) to avoid traffic accidents and pedestrians slipping due to freezing;

3. At the same time, the dust pushing method should be changed to mop wiping method at the entrance of each lobby according to the actual situation, so as to increase the frequency of mopping the floor in the lobby and prevent pedestrians from slipping due to wet ground.

Six, sewage rainwater wells, pipelines are seriously blocked.

1. When sewage rainwater wells, pipes are blocked and sewage overflows are found on site, report to the property office and maintenance personnel immediately;

2. The repairman rushed to the scene quickly, dredged it, and the cleaner assisted in handling it, and directly loaded the dirt fished out from the well and pipeline into the garbage truck to avoid secondary pollution;

3. After dredging, the cleaning personnel should quickly clean up or wash the polluted place on the ground with water until it is clean.

4. After the rain and snow weather, the cleaning monitor should conduct a thorough cleaning according to the site conditions to ensure that the cleaning standards are met.

Seven, outdoor construction, new owner decoration

During the maintenance of residential facilities, the construction of water, electricity, pipelines and other projects, and the renovation of new owners, the management personnel of the property management company should do a good job of on-site supervision and coordination, and the cleaning staff should cooperate with the cleaning work around the site, assist residents to clear the decoration garbage into the car when necessary, and clean the site.

Eight, after the fire

1, after the fire broke out, all cleaning staff immediately cleaned the site, except the places that the public security fire department asked not to clean up for the time being to find out the cause of the fire;

2. Remove the fire residue, clean up the accumulated water on the ground and mop it up;

3, check the outdoor environment, if there is any residual debris, clean it up.

Nine, the guest fell.

1, immediately put down the work at hand and put the tools in the corner;

2, immediately report to the security personnel and property office;

3. The cleaning monitor and the supervisor of the property management company should educate the staff, and don't easily help and move the injured guests when they accidentally fall down, so as not to cause unnecessary losses to themselves and others.

Ten, found that the vehicle door, window is not closed.

When the parking cleaner finds that the doors and windows of the parking lot vehicles are not closed, he should report it to the parking security personnel and the competent leader of the property company in time, and do not touch any position of the vehicle without authorization.

Eleven, the owner or tenant hung on the door of the door key is not removed.

If the cleaning staff finds the owner's key hanging on the door at work, they should immediately report to the monitor and the main management leaders of the property management company, and do not use the manual key without authorization.

Twelve, the owner valuables fell into the bathroom.

When the owner or guest accidentally falls into the urinal in the bathroom, the on-site staff shall not help to take it without the permission of the party concerned. They can lend the tools to the parties, and the parties will solve the problem themselves, and report the situation to the monitor and the competent leader of the property management company in time.

Thirteen, the occurrence of trouble

When others make trouble at the work site, they should avoid and transfer tools in time, and report to the security guard and the competent leader of the property company at the same time, and clean up the site in time after the incident is handled.

XIV. Picked up property

1. When property is found in public areas within the jurisdiction, such as corridors, stairs and the periphery of buildings, it should be reported to the monitor and property management office immediately.

2. Send the property to the office in time, count the property and fill in the lost and found registration form.

3. Use the information in the property to find the owner as much as possible and return the lost property. Before the owner takes back the lost property, he should indicate the date, place and details of the lost property and sign for it.

4, if there is any suspicious place, can be timely alarm processing.

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