The plane is late, and a passenger has to attend a very important meeting. As a stewardess, what is your solution?

Excellent flight attendants, when encountering this problem, should take three steps:

Everything happens for a reason. Please explain the reason for the flight delay patiently first. Please answer as professionally as possible.

Patiently appease passengers, or see what their needs are, patiently answer and help.

Work hard.

For example, "don't worry, sir, I can understand your feelings very well, and I'm anxious to let the plane take off early." However, it is snowing heavily at our destination. The low visibility and slippery road surface caused by heavy snow not only affect the operation of our pilots, but also affect the safe operation of our flights. As far as I know, other company flights to our destination are also waiting until the heavy snow eases. So I hope you can understand that our pilots are also actively communicating with the company to ensure that they take off as soon as possible. Do you think you need a cup of coffee or tea here? Or if you need anything else, you can tell me at any time. Now that the plane has not slipped out, the mobile phone can still be used normally. If possible, I suggest you use your mobile phone to participate in the video conference. Thank you! "