Summary of the Branch's Work in the First Half of the Year

The work in the first half of the year is over. How to write the work summary for the first half of the year? Members of the branches, please read the following:

Summary of branch work in the first half of the year 1 Since the first half of the year, in order to further expand business space and increase market share, # # branch of * * District Telecom Company has vigorously improved its service level in strict accordance with the concept of "customer first and dedicated service" put forward by the group company, and all counties (cities) with concentrated users have carried out telecom services into the community. Through the continuous deepening of this work, the telecom business income of the whole branch office has increased substantially. It is particularly worth mentioning that the community account manager service in Litong District has been carried out. As of June 30, the community business income increased by nearly 5% compared with 1 month, accounting for half of the business income in Litong District, which can be said to be a new business growth highlight to a large extent. At present, Litong community management is solid and orderly, business development is in full swing, service quality is obviously improved, and "family service" and "zero distance service" are everywhere. These achievements are the result of unified deployment, effective management and measures of leaders of district companies and branches, and remarkable results of telecom services entering the community.

First, in the face of competition, find out the details, expand the region and deal with it calmly. For a long time, the development of telecom business in Litong District is relatively concentrated, which is the most competitive area for major telecom operators. The leaders of Branch # # attached great importance to it, and asked all units and departments to take active actions to arrange and deploy community work. On the basis of the achievements made in community work last year, the telecom service was comprehensively promoted into community work as soon as possible, which greatly mobilized the enthusiasm of community managers. This is undoubtedly a favorable measure for China Telecom to develop its business, improve its service, occupy the market and seize the opportunities in the face of competition.

In the urban service area of Litong District, according to the service standards and norms of community account managers, based on the number of streets and customers, it is re-divided and expanded into seven communities, with an average of 3 account managers and 3 maintainers in each district, responsible for the after-sales service of about 8,000 users and the development of various telecommunications services.

First of all, the number of households under the jurisdiction of each community is thoroughly investigated, and basic customer information is established, including the number of online users, the number of households in bungalows and buildings, the number of residents without telephones, the use of new telecommunications services and data services, etc. Secondly, after understanding the basic situation of users, we should publish the development plans of various communities in time with targeted business development direction, and at the same time formulate feasible "performance appraisal" methods to increase the assessment. Thirdly, pay attention to the new situation and new problems in community business development and service, adjust ideas in time, solve problems, hold temporary or centralized business and service analysis meetings, and let district managers with outstanding achievements in the community introduce their experiences, listen to different opinions and suggestions from various aspects, learn from each other's strengths, reach a * * * understanding, and analyze the dynamics of other telecom competitors and actively take countermeasures. Through the implementation of the above work, we can truly face the market, adapt to changes, have clear thinking, realize effective competition, and improve service quality and enterprise efficiency.

Second, correct guidance, updating ideas, and loving their posts and dedication are the basis for doing a good job in community work.

Community work is a comprehensive marketing service. Since the beginning of the year, the center has intensified its community work in strict accordance with the business guiding ideology of the branch leaders and the principle of early planning, early arrangement and early implementation. It advocates that community work is a mirror and a team, which should be managed well, representing the image of the telecom company externally and the service interests of customers internally, and requires to be a good account manager representative, always thinking about the interests of the company and making more contributions to the development of telecom business. One is to raise awareness and change ideas. It is usually to educate community account managers not to always regard themselves as telephone troubleshooting technicians or salesmen. In fact, the current community account managers are engaged in lofty work and have great responsibilities. It is necessary to have both theoretical knowledge and working ability in telecom marketing and basic technical operation skills in practical work. The second is to strengthen business learning and improve service quality. In order to achieve the goal, under the careful organization of the customer service center, the community manager participated in the business and etiquette service study organized by the branch company for many times, and organized several classes by himself, such as Marketing, Telecommunication Business and Service, Telecommunication Etiquette Service, Installation, Dismantling and Dismantling Specification, ADSL Broadband Installation, etc. And adopted the principle of combining centralized learning with self-study, which improved the service quality and won the majority of users. Third, when educating community account managers to develop telephone business, don't forget to say one more word, asking users whether their phones have caller ID function, whether they have handled data business, and whether they have paid the phone bill for the current month. If other users are found to use 165 to surf the Internet or use solidified telephones and dialers, they will do ideological work on users' network transfer or investigate other illegal phenomena. Fourth, community work is very hard and tiring, and there are almost no normal rest days. Often educate community managers to come to marketing service posts, be confident, be mentally prepared, be hardworking, be willing to contribute, love their posts and be dedicated, and always be a model of telecommunications services.

Thirdly, dissolving in the collective, being willing to contribute and inspiring enthusiasm are the driving forces for doing a good job in community work.

To do a good job in community work, we must have a good collective, a good environment, a good management mechanism and qualified leaders if everyone wants to fight for the honor and goals of a team and a collective. It can make everyone think in one place, work hard in one place, unite as one, be positive, and twist into a rope, which is the driving force for doing a good job in community work.

Since the beginning of this year, branch leaders, departments and center directors have participated in community on-site guidance for many times, whether it is business promotion, various training courses or solving practical problems encountered in business development. In January, in order to recapture the lost # # instrument factory, we paid attention to it and did everything possible to expand publicity and enhance service awareness, so that instrument people could enjoy satisfactory service. On a snowy day (it was Saturday), all community managers were organized to clean the doors of two families and the instrument factory. In order to improve the awareness and satisfaction of the community, almost half of sundays are used to organize account managers to conduct business publicity, demonstrations and door-to-door activities in residential areas and squares.

Since April and May, ADSL business has developed rapidly, and the work of community administrators has almost reached a white-hot level. While doing a good job in daily basic operation and maintenance, actively develop ADSL business. How many times have we installed it in users' homes, noon and night, day and night? Sometimes because of the user's computer configuration problems, the community manager went back and forth to the user's home several times to try his best until the installation was successful, which satisfied the user and made him feel gratified. Inconvenient transportation is a common occurrence, so we take taxis, some even take motorcycles by ourselves, and some buy drivers at their own expense for smooth installation.

The work in the community is tense and inseparable, just because it is different from the work of key account managers, mainly because it has the specific task of eliminating telephone obstacles. No one can guarantee when the telephone obstacle will come, but the premise is that there are obstacles to troubleshoot, develop business without obstacles, find out the market situation, be familiar with community users, and make friends with the majority of users as much as possible. In business work, follow a principle, in order to consolidate old users and develop new users, the person in charge of the center takes time to work with the community manager to solve problems in business development; Usually pay attention to understand the situation of community managers and care about them. What difficulties can't be solved? So as to enhance appeal, centripetal force and cohesion, and stimulate everyone's work enthusiasm.

Four, strengthen management, effective measures, is the premise of community work.

There are many contents in community work, and management is an important issue to some extent. It is worth studying that management should be in place, measures should be effective, and community work should be carried out in an orderly manner, so as not to make everyone stiff and lack enthusiasm for work, to cheer up and not to be careless. According to the actual situation of community work, taking effective management incentive mechanism is the premise of doing community work well.

Specific measures: First, the working hours of community account managers are flexible and on call. Two, according to the actual needs of the work, regularly report the problems existing in the work, fill in the community administrator's work log. Third, report the business development in the past week every Friday to understand the development progress. Fourth, closely focus on business work ideas, establish business development pictures of the district, and implement dynamic management. Fifth, according to the business situation of existing users in each community, the task indicators of each community are decomposed and issued, and rewards and punishments are given monthly according to the performance appraisal method, which is strictly honored. Sixth, hold a business development briefing and service quality analysis meeting once a month to study countermeasures in the form of slides. Seventh, establish and improve the management inspection and supervision system for community managers. Through the implementation of the above work, the management of Litong community has been standardized and institutionalized, which has promoted the rapid development of various businesses.

In short, since the development of community work, service work has been carried out closely around market changes and customer needs. Although great achievements have been made, there are still some problems. There are still many tasks ahead, and the situation is still grim. In order to occupy the market and carry out more effective competition, telecom enterprises should cultivate a group of professionals who love learning, are good at marketing, know technology and can operate to enrich the position of community account manager, so as to meet the needs of ever-changing and disorderly competition, improve service level, strive for greater development space and make more contributions to the revitalization of # Telecom.

Summary of the work of the branch in the first half of the year 2. The work in the first half of the year came to a close under the tense and busy situation. Under the correct leadership of the company, the employees of the branch company are brave in difficulties, and Qi Xin works together to achieve a good situation of more than half of the time and more than half of the tasks, laying the foundation for the realization of the annual production tasks. The work in the first half of this year is summarized as follows:

I. Revenue Completion of Bus Stations in the First Half of the Year

1. The planned ticket revenue of the bus station in the first half of the year is 1 ten thousand yuan, and the actual completion is 1 ten thousand yuan, accounting for% of the progress. In which: South Station completed 1 10,000 yuan; North Station completed 1 10,000 yuan (including manual ticket sales income and chartered car income).

2. In the first half of the year, the chartered car plan was completed and actually completed, accounting for the proportion of the progress. The revenue plan of chartered car was 10000 yuan, and the actual completion was 10000 yuan, accounting for% of the progress.

3. The baggage income of the bus station is planned to be completed in the first half of the year, and actually completed, accounting for% of the progress.

4. The sales plan of Ping An Insurance at the bus station in the first half of the year was completed, which actually accounted for% of the progress. Among them, the planned completion of the South Station was RMB, and the actual completion was RMB, accounting for% of the progress. The planned completion of North Station is RMB, and the actual completion is RMB, accounting for% of the progress. (The company informed me to stop selling on a certain day of the month)

5. The bus station plans to complete online ticket sales 1 10,000 yuan in the first half of the year. Actual completion yuan, accounting for% of the progress.

Second, the work of the branch in the past six months

1. First of all, do a good job in the operation and management of the bus station, focusing on the work in Spring Festival travel rush. At the beginning of Spring Festival travel rush Peak, the station first set up a leading group, signed a stop agreement with 197 bus, improved the stop procedures related to vehicles, held a Spring Festival travel rush meeting for employees, drivers and operators on the 25th, and signed a responsibility letter for safety production and quality service for each post, so as to implement the peak work in Spring Festival travel rush at different levels.

2. Formulate and improve the rules and regulations of the bus station, strictly observe the staff's attendance discipline, maintain and replace some hardware facilities, at the same time, strengthen the dispatching of the inbound bus and the management of entering and leaving the station, fill in 23 forms carefully, and do a good job in organizing the quality and reputation assessment of the bus station.

3. At the end of1month, the shareholder change procedures of Gaoping Shunfeng Bus Co., Ltd. were completed.

4. During the period of Spring Festival travel rush, the branch began to improve the operation files of 197 cross-county shuttle bus and rural shuttle bus in time.

5. The leaders of the branch actively coordinated with the transportation management and traffic police departments, striving for Jincheng Vehicle Management Office to work at the branch site, and made preliminary work for the vehicle transfer and continuation of the branch.

6. In mid-February, the branch completed the transfer procedures of 23 cross-county vehicles, and gradually increased the vehicle management fee income through the favorable opportunity of adding, continuing and updating vehicles; Establish and improve the vehicle safety deposit system, and pay a safety deposit of 20,000 yuan for each vehicle; At the same time, standardize and improve driver management, establish a driver deposit system, and each person pays a deposit of 3,000 yuan, which greatly enhances the branch's ability to resist risks.

7. According to the company's requirements, we actively organized the performance of the Lantern Festival on the fifteenth day of the first month of the branch, and achieved good results.

8. In the first quarter, the branch organized party member, team leader and middle-level cadres to learn from the group company.

The "two reports" and Chairman Qin's annual work report, combined with the actual situation of the branch, require learners to write their experiences.

9. In order to give full play to employees' enthusiasm for production, adhere to the principle that jobs depend on competition and income depends on contribution, and reflect the principle of more work and more pay, the performance pay was redistributed according to the spirit of the company's documents and the actual situation of the branch, which greatly mobilized employees' enthusiasm for production.

In June 5438+00 and April, SF Bus Company successfully completed the task of receiving 23,000 people from the municipal party committee and government to meet the acceptance report of civilized cities, ensuring the safety of cast members. Subsequently, we reached an exclusive agency with Gaoping Hongmajia Media Co., Ltd..

11.At the end of March, according to the requirements of the superior, the fuel subsidy declaration, the statistical report of passenger lines of Shanxi Automobile Transportation Group, the questionnaire of urban passenger transport statistical demand, the passenger line information table of bus passenger station and the A-type H 1N 1 report were compiled and reported.

12 and April "two sessions" in Gaoping provided a good opportunity for the branch to provide conference service vehicles. As an important participant in this activity, according to the requirements of the Municipal Party Committee and the Municipal Government, we actively completed the reception task of the meeting, held two sessions in Gaoping City, and actively cooperated with the Transportation Management Office of Gaoping City to make an investigation report on the application for financial subsidies by urban bus companies and buses.

13. According to the passenger transport development plan at the beginning of the year, combined with the reality of Gaoping passenger transport market, the branch actively developed new lines. By the end of June, a new passenger dedicated line from Gaoping to China Southern Airlines was opened and a rural bus was added. Long-distance bus 1 vehicle, newly opened Gaoping-Yangcheng and Fucheng lines, added 3 buses, updated Gaoping-Jincheng bus 1 vehicle, completed the participation of 2 vehicles, and increased.

Operating income.

/kloc-in April, according to the requirements of the provincial transportation management bureau and the arrangement of the company's passenger transport office, the report of the quality credit assessment data of the branch company and the bus station was completed, and now the quality credit assessment of the bus station is waiting for the acceptance of the provincial transportation management bureau.

15. Rectify the north and south stations, provide safety and service training and education to all station staff, carry out various on-the-job training activities, and make up tickets by checking the number of passengers on the outbound shuttle bus; Measures such as eliminating the phenomenon of half-tickets and free tickets blocked the loopholes and prevented the loss of tickets. At the same time, the chaotic situation of the square in front of the station was rectified centrally, and good results were achieved.

In June and May of 65438, the quality credit evaluation of the branch passed the evaluation of provincial and municipal transportation management institutions.

/kloc-In October, July and May, the branch organized and participated in the company's "May 1" safety maintenance knowledge competition, and participated in the company's "Safety Production Month" safety speech in June, which achieved good results.

18, the branch completed the transfer procedures of 95 county buses, completed the extension procedures of county buses due in early June, and completed the annual review and data filing of all operating buses.

19. In response to the call of the municipal party committee and the municipal government for energy conservation and emission reduction, and to promote the construction of environmental protection and low carbon in our city, SF Bus Co., Ltd. updated five buses and added 1 new fuel bus, which will start running on the bus lines on July 1 day, becoming a beautiful scenery in our city. At the same time, in order to improve the service level, SF Company conducted safety and service training for all employees on June 22nd.

Parking and departure areas have been re-planned.

20. Over the past six months, the branch has actively done a good job in party building, held a democratic life meeting once a month, adhered to the system of "three meetings and one lesson", organized party member to exchange learning experiences, and gave full play to party member's vanguard and exemplary role.

Three or six months of safety management

"Spring Festival travel rush Peak" is the focus of safety work in the first half of the year. Since Spring Festival travel rush, the Branch has set up a leading group, conducted safety education and training examinations for all employees and drivers, held a spring athletes' meeting on 1 25, and signed a letter of responsibility for safety production and quality service in Spring Festival travel rush with all employees, drivers and drivers, and conducted a comprehensive investigation on the driver qualification, vehicle technical condition, various license insurances and safety facilities of all operating buses.

During the period of Spring Festival travel rush, the Branch timely conveyed the spirit of Spring Festival travel rush's instructions to every locomotive and passenger, and further improved the work in Spring Festival travel rush by hanging safety slogans, holding regular safety meetings, safety instructions and routine road inspections. According to the requirements of transportation management, all vehicles were registered, and 173 drivers were given safety talks. Spring Festival travel rush's safety driving measures were introduced, and road inspections were carried out for 10 days, and more than 45 vehicles were inspected. In view of the snow and ice weather on the road, the leaders of the branch personally went to the front line to explore the road, providing first-hand information for driving in the snow. During the rush hour in Spring Festival travel rush, a "3. 14" road traffic accident occurred in our province. The branch company held an accident analysis report meeting in time to convey the experience and lessons of the accident to the hearts of every driver and business owner, and everyone talked about it.

When the bus station is working in Spring Festival travel rush, it will sign a stop agreement with the 197 bus. And signed a letter of responsibility for the inspection of the "three products" of the shuttle bus on the way with the station and passengers, and earnestly implemented the "three"