How to write the year-end summary of the property manager

Share the year-end summaries of five property managers for your reference:

1、

Just like yesterday, I applied for the customer service position of X Property, and now I have changed from an ignorant student to a member of X with important work responsibilities, from a stranger to a familiar customer service job.

Many people don't know about customer service, and feel simple, monotonous or even boring, but they just answer the phone, take notes and surf the Internet when they have nothing to do. In fact, to become a qualified customer service staff, you need to have considerable professional knowledge, master certain work skills, and have a high degree of consciousness and sense of responsibility, otherwise there will be many mistakes and dereliction of duty in your work.

The front desk is the information window of the whole service center. Only by keeping the information channels open can we help to carry out various services. Customer service personnel should not only receive all kinds of repairs, inquiries, complaints and suggestions from the owners, but also follow up the work of various departments in time and pay a return visit to the completion of repairs.

In order to improve the work efficiency, the front desk should be responsible for the statistics and filing of all kinds of information while keeping the reception records, so as to make all kinds of information more complete, more convenient to find and maintain the integrity of the original materials, and all work should be carried out according to the standards. The following is a summary of my work.

I. Main work contents

According to the requirements, file and manage the owner's files, and track the updates and changes in time; Timely reply to the owner's repair request and consultation, and record it on the owner's information registration form; Handle the procedures and certificates of the owner's house expropriation, occupancy and decoration, and file the owner's information, files and keys; Classify the problems reflected by the owner and contact the construction party for maintenance, tracking and feedback;

Accept all aspects of information, including the owner, decoration unit, real estate company, construction unit and other information, notify relevant departments and personnel for processing while making records, track this process, and pay a return visit after completion; Data input and file arrangement. Seriously input and print the company's information documents and relevant meeting minutes, make forms and documents according to the work needs of various departments, and draft statements; Replacement and use of old and new forms;

Complete other tasks assigned by superior leaders.

In the process of completing the above work, I learned a lot and grew a lot. The tempering at work has shaped my character and improved my psychological quality. As a person who has just entered the society and has not enough work experience, I will inevitably encounter all kinds of obstacles and difficulties in my work. Fortunately, with the help of company leaders and colleagues, I dare to face difficulties, accept challenges and gradually settle down.

In X Property, I deeply realized the true meaning of professional and smiling service. The so-called dedication means that when you are at work, no matter how hard you have worked before, you should do your job well and do your job duties well. The so-called smile service means that when you face customers, no matter whether you are happy or upset, you should concentrate on your work, worry about customers and always smile, because I represent not only my personal image, but also the image of the company.

Second, the importance of details.

Because the details are "small", they are often despised or even ignored, which often makes people feel cumbersome and have no time to take care of them. Every day in x, I understand that the details can't be neglected and sloppy; Whether it is the scrutiny of every line and punctuation of the notice, or the service emphasized by the leaders, there is no dead end in hygiene, and so on. I deeply realize that only by going deep into the details can I get a return from it; Details bring benefits and details bring success.

Work and study have expanded my talents. When I worked hard to complete every task assigned to me by my superiors, I got the support and affirmation from my superiors.

The layout of Christmas and New Year's Day just made two days ago was the first one I made myself. When the plan was unanimously approved by everyone, my heart was filled with the joy of success and the responsibility for my work. As for the layout of the publicity column, the park sign system and the layout scheme of the Spring Festival community, I will take it seriously and responsibly and try my best to do it well one by one.

Third, correct the shortcomings in the past work and constantly improve yourself.

Consciously abide by the company's various management systems; Study hard on property management knowledge, improve communication ability with customers, and improve customer service reception process and etiquette; Strengthen the ability of copywriting; Expand all kinds of work skills; Further improve your personality, improve your patience with work, pay more attention to details, and strengthen your sense of responsibility and enthusiasm for work; Communicate and learn more with leaders and colleagues, learn from each other's strengths, improve their abilities in all aspects, and keep up with the company's progress.

Fortunately, I can join the excellent team of X Property, and X's cultural concept and working atmosphere of customer service department unconsciously infect and promote me; Let me learn at work and grow in my study; Also determined the direction of efforts. At this moment, my goal is to challenge and surpass myself in the new year's work and make greater progress with the company!

2、

How time flies! I have been working in the service center of Greentown Green Bamboo Garden for one year. In my opinion, this is a short and long year. What is short is that I haven't had time to master the work skills and professional knowledge, and time has passed; Becoming an excellent customer service staff has a long way to go.

Looking back at the company's customer service job application at the job fair, it seems to have happened; But now I have changed from an ignorant student to a Greentown employee with job responsibilities, and the customer service work has changed from unfamiliar to familiar.

Many people don't know about customer service, and feel simple, monotonous or even boring, but they just answer the phone, take notes and surf the Internet when they have nothing to do. In fact, to become a qualified customer service staff, you need to have relevant professional knowledge, master certain work skills, and have a high sense of consciousness and responsibility, otherwise you will make mistakes and dereliction of duty in your work.

Of course, I didn't realize this at first, but it was only after I experienced various challenges and tempering in my work that I deeply realized it.

The following is my main work in the past year:

Handle the procedures and certificates of the owner's house expropriation, occupancy and decoration, and file the owner's information, files and keys; Among them, 92 households have been delivered to the park, 46 households have gone through the handover procedures, 7 households have gone through the decoration procedures, and 2 households have moved into the owner;

Accept all aspects of information, including the owner, decoration unit, real estate company, construction unit and other information, notify relevant departments and personnel for processing while making records, track this process, and pay a return visit after completion;

Making, sending and filing letters and documents. At present, there are 50 annual work contact sheets/kloc-0 and 5 rectification notices1/kloc-0; 55 tips; The departmental meeting lasts for 23 minutes, and the explanation will be released above 1387.

In the process of completing the above work, I learned a lot and grew a lot.

The tempering at work has shaped my character and improved my psychological quality. As a person who has just entered the society and has little work experience, I will inevitably encounter all kinds of obstacles and difficulties in my work, but with the help of my leaders and colleagues, especially under the careful guidance of my current supervisor, I have the courage to face difficulties and dare to challenge, and my personality has further settled down.

I remember that when the houses in Lanxiuyuan and Linfengyuan were delivered, the time was tight, there were few people, and the related work was complicated. All the staff in the housekeeping department have worked overtime for more than one week in a row, and strive to make full and meticulous preparations before handing over the house; Especially in the first three days of delivery, everyone works overtime until two or three in the morning every night. On the first day of delivery, I was responsible for the assistance of the customer service center. When I dragged my tired body to the delivery work, I already had a feeling of sleeping with my eyes open.

However, when I saw Zhang Yu, who came all the way from Chongqing, facing the customers with a calm and sweet smile and skillful reception skills, waves of ripples rose in my heart. She's working overtime, too. She'll be tired. Why can she keep such a good mental outlook and working condition in front of customers? Through the company leaders' summary of our work that day, I deeply realized the true meaning of professionalism and smiling service.

The so-called dedication means that when you are at work, no matter how hard you have worked before, you should do your job well and do your job duties well. The so-called smile service means that when you face customers, no matter whether you are happy or upset, you should work hard, put customers first and always smile, because you represent not only your personal image, but also the image of the company.

In the delivery work on the second and third days, I changed from assisting work to formal reception work. While strengthening my emotional control, I tried my best to maintain smiling service and successfully completed the handover procedures of several owners. I am also very pleased to hear the encouragement of the superior leaders and look at the satisfied smile of the host.

Going through this delivery process has also played a great role in my future work. In the face of criticism and correction from leaders and colleagues, I can straighten my mind and make positive corrections. When communicating with a few difficult engineers, they gradually become fearless; Reception etiquette, telephone etiquette and other etiquette have also been gradually improved;

I realized the importance of details in my work and life.

Because the details are "small", they are often despised or even ignored, which often makes people feel cumbersome and have no time to take care of them. In the work and life of Greentown, I deeply realized that the details can not be ignored or sloppy; Whether it is drafting every line and punctuation of official documents, or refining the services emphasized by leaders, there is no dead end in hygiene and so on. I deeply realize that only by going deep into the details can I get a return from it; Details bring benefits and details bring success.

My work and study have expanded my talents.

When I worked hard to complete every task assigned to me by my superiors, I got the support and affirmation from my superiors. The layout of the park on Christmas and New Year's Day, which was just completed two days ago, is the first scheme I made myself. When the plan was approved by the supervisor, my heart was filled with the joy of success and X; As for the layout of the publicity column in the canteen, the park identification system and the layout planning in the Spring Festival park, I will treat it seriously and responsibly and try my best to do better.

In the new year of 20xx, I will try my best to correct the shortcomings in my work in the past year and constantly improve and strengthen the following aspects:

Strengthen the study of basic knowledge of property management, improve customer service skills and psychology, and improve customer service reception process and etiquette;

Strengthen the production ability of copywriting and meeting; Expand various job skills, such as learning the operation of PHOTOSHOP and coreldraw software;

Further improve your personality, improve your patience with work, pay more attention to details, strengthen your sense of responsibility, and cultivate your enthusiasm for work;

Communicate and learn more with leaders and colleagues, learn from each other's strengths, improve their abilities in all aspects, and keep up with the company's progress.

Fortunately, I just graduated from school and can join the lovely and excellent team of Greentown Green Bamboo Garden. The cultural concept of Greentown and the working atmosphere of Housekeeping Department have unconsciously infected and promoted me. Let me learn at work and grow in my study; Also determined the direction of efforts. At this moment, my biggest goal is to challenge myself, surpass myself and make greater progress in my work in the new year! Thank you, my work is finished!

3、

20xx is a year of growth and development of xx property, and we are constantly improving and perfecting various management mechanisms. Among them, the work of the property customer service department has been concerned and supported by the company leaders, and at the same time, it has also received great assistance from various brother departments. After a year's efforts by all the customer service staff, various work systems have been continuously improved and implemented.

The concept of "service first, doing things with heart" is engraved in the hearts of every customer service staff. The new year has arrived. Looking back on the customer service work in the past year, there are gains and losses. The annual work is summarized as follows:

Six of the eight employees in the customer service department have worked for less than half a year this year, which is also the fresh blood of the enterprise. After joining the department, they will master the workflow of the department in the shortest time and adapt to the post work as quickly as possible. Customer service staff will study their job knowledge carefully and answer the questions of the owner in time.

In the year, it received more than 10,000 calls 1 10,000, and the customer service staff visited more than 200 households and delivered more than 20 notices. By the end of 20xx65438+February, 8,483 families had obtained housing, 6,976 families had completed renovation, and now there are more than 3,500 families living in this community.

Collection of property fees this year: The collection dates of the current 1, 2 and 3 phases of property fees are divided into four stages, making it more difficult to collect property fees. Since August, the customer service department has called the owners who are in arrears with the property fees, asking the owners to pay the property fees through remittance and counter settlement, and reminding the owners who are now living in the community who are maliciously in arrears with the property fees to stop all services within a time limit.

In the process of urging the payment of property fees, although our customer service staff was attacked by the owner's incomprehension and language, the customer service staff could explain to the owner with a service-oriented working attitude. By the end of 65438+February, 6,247 owners had paid property fees, accounting for 75% of the total. This achievement is inseparable from the efforts of each of our customer service staff.

In order to ensure that the owners of the community can take the shuttle bus normally and prevent people outside the community from taking it, which wastes community resources. The customer service department standardized the issuance of bus cards for car owners, strictly checked the information of car owners when issuing cards, and limited each household to issue one card, checked the identity of car owners for recharging the car cards, and registered the loss report for replacement, thus controlling the outflow of bus cards.

In 20xx, the main maintenance items reflected by the owner are common problems such as water seepage from the external wall, water seeping into the unfurnished house from the bay window, water leakage from the toilet sewer, door locking windows, corridor lighting, elevator shutdown and so on. The customer service department has reflected the above problems in time, sent staff to solve them in time and paid a return visit.

Although the overall work of this department has achieved good results, there are still some problems. In order to further improve the work next year, the problems existing in our department are summarized as follows:

The staff's professional quality and service level are low, mainly manifested in the immature skills and methods to deal with problems, insufficient experience in dealing with emergencies, and low professional quality in service. Problems are not handled in time and properly, and there is a lack of departmental coordination, follow-up and reporting in complaint handling, owner's opinions and suggestions, owner's help, etc.

Work plan and key points of 20xx: In 20xx, the key work of our department is to further increase the property fee and water fee 1 to 5 percentage points on the basis of 20xx. Department management is basically institutionalized, staff's sense of responsibility and service level are obviously improved, and various services are carried out in an orderly manner. Improve the satisfaction rate of owners, strengthen the training of departments, ensure the improvement of customer service business level, closely cooperate with the work of various departments, and properly handle the disputes of owners in time.

At the same time, I hope I can have the opportunity to study in a more mature community, master a better sense of service and improve my professional level.

The new year has arrived. I hope everyone in our team will cherish the harmonious atmosphere, create more surprises and transcendence, give full play to the team spirit, take "no complaints from the owners, no regrets in service, no blind spots in management and no hidden dangers in the project" as the working goal, and the customer service department will face the new year with a fuller mental outlook and jointly write a brand-new and brilliant page for xx Property Management Company.

4、

At the beginning of 20xx, due to the transfer of the customer service manager, I was assigned by the company leaders to be responsible for the overall work of the customer service department in the recent period. According to the focus of our company's customer service work, combined with my years of experience in property customer service management, I will summarize and report my personal work in the first half of 20xx as follows:

The first is to strengthen the construction of departmental systems.

Due to the change of department personnel, combined with the actual situation, adjust the division of work in this department, strengthen management and improve work efficiency.

According to the actual situation of blank management system in customer service department, the system was drafted and modified. Seven rules of system construction: regular meeting system, complaint handling regulations, property service charge management system, maintenance handling regulations, data file management system, building inspection system and front desk management system. And re-create the application form according to the unified standard, and distribute it for use.

Strengthen the construction of employees' spiritual outlook, implement the daily morning meeting system, timely convey the spirit of relevant documents of the company and implement the work.

Hold regular meetings of all staff in the customer service department, summarize the existing problems at this stage and rectify them in time, improve and improve the quality of employees in the department, improve their work style and raise their service awareness.

To carry out targeted departmental training, organize the study of "Property Management Regulations", "Property Law" and other relevant laws and regulations, so that all systems can be implemented.

Recruitment and training of new employees in area b.

Second, the charge management

We communicated with 52 households who asked the property management company for compensation for housing quality problems in the early stage. After many difficult negotiations and communication between the administrator, supervisor, manager and general manager of the customer service department, the group has approved that 35 households have been properly resolved.

Pay off the property fee due one month in the first half of 20xx, the collection rate is 92%, and the collection amount is 3702 14.65 yuan, excluding 17 households who refused to pay the property fee due to unsuccessful compensation in the previous period, and collect the reported property fee, heating fee and compensation amount. Details are attached.

In 2007, the income from domestic work is planned to be 654.38+10,000 yuan. By the end of July, the income of * * * was 7465.438+00 yuan, which was far from the plan. The main reason is that the property management company plans to carry out some income-generating projects this year, such as distribution and picking up children for business households. But it was not implemented in the first half of the year. Secondly, the number of cleaning staff is reduced by half, and the adjustment liquidity is relatively large, resulting in a relatively low completion rate of the plan. In the second half of the year, the second phase of house delivery is also an opportunity to carry out domestic service, and strive to generate 20 thousand yuan.

The charge in the second half of the year is divided into three parts: one is to pay off 2 1 household overdue for various reasons on June 30, 2007; The second is to collect property fees due at the end of July 2007. In view of the characteristics that apartments are mostly renters, payment is mainly made by telephone and supplemented by written form; Third, follow up the 16 households whose claims have not been agreed in the previous period, especially the 5 households who have been negotiating in the future, so as to properly solve this remaining problem before the end of 2007.

The collection rate of property fees is over 99%, and the collection rate of heating fees is 100%.

Third, service management.

Organize the archives of the previous property, standardize the file borrowing system, arrange special personnel to manage it, and implement the borrowing registration system.

① Reorganize the basic information of customers; Focus on summarizing the distribution of apartments No.4 and No.5 into a plan, separating the owners from the leased tenants, which is convenient for reference and daily management;

(2) Update the contact information of the owner and each outsourcing unit;

(3) Count the maintenance manufacturers, contact the real estate office to determine the acceptance date, and provide favorable basis for customer maintenance;

(4) Make statistics on the use of the key, induction cooker and access card in the early stage, verify the remaining quantity, find out the reasons for the defects, and make preparations for future work;

⑤ Arrange the existing vacant keys and indoor facilities and equipment, arrange contact maintenance and indoor cleaning, make good preparations for sales, and implement the regular vacant inspection system.

The quality problems of repairing the customer's room in the early stage, focusing on waterproofing, threshold stone, wall cracks, flooding maintenance, floor cracks, shower curtain leakage, bathroom seepage and bathroom floor tile slope, indoor door lock replacement, entrance door maintenance, washbasin launching maintenance and other issues.

In view of the damage to the floor and wall caused by the broken faucet of the washing machine, we have communicated with the owner and relevant responsible units many times and sent a letter to the responsible unit, requesting a reply within a time limit in case of failure. Now we have promised in writing to restore the floor to the owner by the end of July.

The same problem is handled differently by different responsible units, such as 5#506. After the owner is damaged due to water leakage for the same reason, the property management company will meet the owner and the responsible unit for an interview, and the two sides will reach a maintenance intention, which means that the business owner has done his duty and safeguarded the interests of the property management company from loss.

Strengthen walking management, standardize the daily patrol work of lobby posts and buildings, organize many collective building patrols, and handle problems in time when found. Take photos of the recent unresolved problems and arrange them in writing, hand them over to relevant departments for handling, and then pay a return visit.

To solve the problem of raising dogs in residential areas, one is to issue a notice on strengthening the management of raising dogs in residential areas, and publish a report telephone number; Two, please cooperate with the Democratic Square police station to clean up and rectify the owners who violate the dog-raising regulations, and issue a notice of cleaning up; Third, set up a special elevator, inform and guide pet carriers to take freight elevator, and give elevator instructions to avoid conflicts between people and dogs.

In view of some problems existing in the early management, we should attach importance to and strengthen the inspection of the second decoration of apartment owners. Once found, the owner should be required to stop work according to relevant regulations, and the construction can only be started after the property management company handles relevant decoration procedures. At the same time, the safety management department is required to implement strict supervision and management after work and at night in accordance with the company's regulations on decoration workers.

Four. B area work preparation

Communicate with the sales center of real estate group, get detailed information and floor plan of all owners in area B, make preparations for delivery in advance, and improve work efficiency.

Consider and prepare the procedures and materials required for the delivery of the house in Area B, improve and perfect the procedures for the delivery of the house in Area A, and avoid repeating the same mistakes. According to the data in Area A, consult the property law and other laws and regulations to sort out and prepare the documents needed in Area B, and ask the group for instructions before printing.

Enter the construction site of Area B, understand the progress, conduct preliminary inspection on the completed project, and start the preparation for the formal handover, so as to prepare for the smooth handover on June 65438+ 10/day.

In the second half of the year, carry out the overall handover of Area B, arrange the maintenance projects after handover, and pay a return visit.

B area handover and check-in data archiving, key storage and borrowing management.

Verb (abbreviation of verb) clean management

After taking over the management department, immediately make overall arrangements for the existing problems.

First, arrange the division of labor, work scope, work standards, work progress, work cycle and frequency of statisticians, and conduct internal selection of the reorganized cleaning class. At present, two trainee monitor have been selected; The apartment implements double shift system, ensuring that the lobby of the apartment will be cleaned before 8: 00 in the morning, leaving the owners with clean and bright visual enjoyment.

The second is to improve and refine the working standards of apartments and commercial streets and strengthen the clean quality; The third is to master the cost plan, analyze it on the basis of the original work, and put forward new ideas of saving money and increasing efficiency; Four, assist the warehouse administrator to store and use cleaning appliances and supplies reasonably, establish a ledger, strictly register warehousing and recipients, and sign by recipients, monitors and managers before leaving the warehouse to control their rational use, and make an inventory at the end of the month to ensure that the accounts are consistent.

Daily cleaning management. First, the daily inspection of the current work of the cleaning class is carried out according to the assessment standards, and the problems found are rectified; The second is to organize the squad leader to hold a work arrangement meeting, put forward new requirements for his work, and make a plan and summary afterwards; The third is to hold regular staff meetings, summarize them regularly, implement new standards and requirements in the team and improve the team's mental outlook.

After more than a month's adjustment, the cleaning work has been significantly improved in both mental outlook and work quality standards, and has been affirmed and praised by company leaders many times.

Cleaning and land reclamation of shops and apartments in area B.

To sum up, although I have made some achievements in the overall work of the customer service department during this period, some work is still going on due to time constraints. My idea is to sort out and straighten out all the unfinished work in the early stage.

The later work arrangement is mainly to prepare for Area B, at the same time, formulate and implement the existing rules and regulations of the company and the department, improve the work style of the department, and gradually improve the housing supporting and comprehensive service management of the community on the basis of striving to achieve the economic benefit index. Lead by example, mobilize the enthusiasm of employees, and complete all the work with good quality and quantity. 、

5、

After Xiyuan Property was formally established on June 1 20xx, I took over the work of customer service foreman in Xiyuan Property Customer Service Department, and was responsible for the management of customer service group, cleaning group and maintenance group. It lasted for 7 months, from groping to familiarity, learning by doing. In every step of my progress, I have been warmly helped by company leaders and colleagues, and I have also been supported and recognized by most residents.

In these seven months, we have faced a lot of pressure and overcome many difficulties, but we are very happy and full. Because we have a high-quality team and a group of enthusiastic and dedicated property managers. We worked hard, worked diligently, coordinated all parties and served well, and completed the tasks assigned by leaders at all levels. Details are as follows:

First, standardize behavior, strengthen internal management and improve the quality of self-construction.

An employee in the management office is applying for a position.

For the service of residents and customers, follow the process required by the center, and implement the working procedures such as polite hospitality, resolving contradictions, smiling service and timely praise.

Employees' punctuality, attendance and vacation need to be approved by the team and supervisor.

The staff has a clear division of labor, the work content is implemented to everyone, and they are familiar with job responsibilities, work standards and work processes.

Second, standardize services.

Carefully write all work logs, documents and records.

The daily cleaning and maintenance checklist was established, and the handover work log was implemented.

The customer service team holds a weekly meeting every Tuesday afternoon. On the basis of the employee's work report, summarize, comment and induce the tasks completed in the previous stage, arrange new tasks at the same time, publicize the provisions of the regular meeting of the center, put forward clear requirements, and report to the supervisor and ask for instructions in time.

Make monthly statistics on household telephone calls and visits. 2385 calls were received, of which 155 were from residents, 43 were suggestions, 69 were complaints from residents, 752 were public repairs, 740 were home repairs, 26 were other services, and 23 were praises.

Handle 457 1 community id access card, 380 car card and non-motor vehicle.

Establish and improve the file management system, classify and file all kinds of documents collected, and have a retrieval catalogue with 23 boxes. At the same time, the initial implementation of electronic management, all kinds of announcements, notices, statements, property fees, owner information, the simultaneous establishment of electronic files, can be consulted at any time.

Third, housing management is meticulous.

Handle the door-to-door maintenance and repair problems in public areas in time. In half a year, the number of on-site maintenance services was as high as 740, and the number of public * * * areas was 752. Residential areas have a large amount of maintenance and few technicians. Technicians are required to be comprehensive, but also to undertake night maintenance work and Beiyuan day and night maintenance tasks. Maintenance personnel always work silently, never complain, never care about personal gains and losses.

Our master Zhang Liyong always rides a bike while carrying a ladder. From door to door, he always smiled warmly and explained and publicized the maintenance knowledge seriously. Master Wang Xuelin "violated the rules" again and again to cooperate with the owners to buy materials (we generally require the owners to prepare materials themselves), and rode a battery car to the building materials market to find matching materials, and never applied for tolls and labor costs. In the busy maintenance work, he shared a part of Beiyuan maintenance work, running on both sides every time.

The busy figure of the maintenance master has touched me countless times. All kinds of major maintenance and night maintenance are on call. Thank them for their dedication and sincere and persistent efforts in their posts.

Fourth, the management and maintenance of houses.

For the houses being renovated, we strictly follow the house decoration regulations, urge the householders to decorate according to the regulations, and implement ab card management for the applicants and decoration personnel to prevent violations.

The management office takes several ways to help residents solve their problems, such as the leakage of the owner's house. On the one hand, report to the school for handling; on the other hand, report to the school construction center; on the other hand, actively contact the construction unit. Implement maintenance according to the problems reflected by residents.

Verb (abbreviation of verb) Maintenance of daily facilities Establish a maintenance inspection system.

Maintain the daily facilities and equipment in the public * * * area, and promptly notify the technicians of elevators and access control companies for maintenance and repair. Supervise the comprehensive maintenance of street lamps in residential areas, timely inspect, repair and eliminate the potential safety hazards of water supply and power supply systems, and timely report to the school for preparation on issues such as convenient drying in public areas of residential areas.

Six, standardize the cleaning service process, to meet the requirements of cleanliness and comfort.

Supervise and guide the cleaning work in residential areas, formulate a standardized operation supervision process, implement the zoning responsibility system, determine the work content by personnel and posts, and conduct regular weekly inspection system, effectively mobilize their enthusiasm, promote internal harmonious competition, and improve the environmental quality of residential areas.

Seven, greening work.

Clean up the domestic garbage daily, and clean up the decoration garbage once a week. Landscaping work insists on pruning, replanting, pest control, fertilization and watering the trees in the community every month. At present, the trees are growing well, which ensures the greening and maintenance quality of the community.

Eight, publicity and cultural work

Unite and cooperate, * * * with progress, carry out criticism and self-criticism, build a harmonious, civilized, united and innovative team, improve the quality of property service, publicize the work of the property and the service concept of the center, ensure smooth communication channels, adhere to the correct service concept (reasonable and unreasonable), and provide the owners with safety knowledge, health knowledge, weather forecast and warm tips in time. Won the owners' understanding and support for property management.

Nine, owner satisfaction is the ultimate goal of property management services.

After seven months of work, I am familiar with the workflow of grass-roots management, and I can basically combine what I have learned with practice to form my own work style and have a deeper understanding of the central concept. I feel more and more sincere at work, which may bring me some troubles in the short term, but in the long run, the effect is obvious.

Honesty itself is the greatest respect for property leaders, colleagues and residents. Only by being honest with others can we get real understanding and support.

"A gentleman pays for his pains, and heaven rewards his diligence". Our owners belong to high-quality knowledge groups. With the deepening of their understanding of property management and the improvement of their attention, it is inevitable to improve the transparency of management and make the property management behavior more standardized. Therefore, honesty is not just a slogan, but a prerequisite for our development and survival.

These seven months' work has also exposed its own problems and defects, such as weak equipment management and lack of communication with the upper level, which need to be improved and studied in the future work. At the same time, I also hope that I can have the opportunity to study in mature communities, master better skills, improve my professional level, and have more horizontal contact with my peers.

The new year is coming, and I am determined to devote more time and enthusiasm to my post, complete all the work assigned by my superiors and live up to their expectations.

I hope everyone in our team will cherish the harmonious atmosphere, create more surprises and transcendence, give full play to the team spirit, and take "no complaints from residents, no defects in service, no blind spots in management and no hidden dangers in engineering" as the working goal, so that our Xiyuan property can sneak into the hearts of residents and work hard for the arrival of the New Year! "