What if the plane is late?

What should I do if the special ticket encounters weather and the flight is delayed?

The weather is due to force majeure. After the flight is delayed, if the airline does not announce the cancellation, it can only wait; If the cancellation is announced, the airline will arrange for you to use the original ticket to take the company's subsequent flight (your ticket will not be invalid).

The weather affecting flight mainly includes extreme meteorological conditions such as heavy snow, fog, thunderstorm, hurricane and sandstorm. Ordinary light rain is no problem.

What if the flight is delayed?

(1) Know the flight dynamics in time after arriving at the airport, and it is best to know where the plane is, so as to infer the approximate departure time. If you can bear the delay, be patient for a while. Of course, don't forget to check it from time to time to see if there is any further situation. If we miss the plane, we will lose money. If the delay is long, passengers with full-price tickets should check the flights of other airlines with the same destination as soon as possible and sign and transfer them as soon as possible (full-price tickets can be signed and transferred at will). However, the vast majority of domestic passengers buy air tickets with certain discounts, so it is not feasible to sign and transfer them, because all airlines are independent accounting now, and the discount ranges of different airlines are different at different times, so no airline is willing to accept the signing and transfer of discounted air tickets from other airlines. If you are not in a hurry, wait patiently; If you are really in a hurry, you can go through the relevant refund procedures. Go to the airline service desk at the airport first to explain the flight delay. The airline will refund your ticket and stamp the ticket to prove it. With this card, you can refund the paid fare at the original place of purchase (valid for one year), and then buy flights from other airlines with the same destination. (2) Know Your Rights Passengers with delayed flights should enjoy three rights: the right to know, the right to choose and the right to claim compensation. The right to know means that passengers have the right to get detailed information as soon as possible after the flight delay, so as to know the subsequent progress in time so as to make a reasonable choice. Airlines should establish a direct dialogue mechanism between customer service leaders and passengers to achieve the best results at the lowest cost; Option means that passengers can choose to transfer to other flights of the same airline, go to other airlines, and refund their tickets, and they should be able to refund their tickets at any booking point of the front airline; The right of claim means that passengers can ask airlines to compensate for their own losses, including accommodation, food, transportation and so on. (3) Passengers who want to defend their rights can complain to the competent authorities of airlines, the competent authorities of * * * and consumer associations, or bring a lawsuit to the court. However, not all delays can be compensated. From a legal point of view, airlines are only responsible for delays caused by their own reasons, such as maintenance and flight deployment, while airlines are not obliged to compensate passengers for delays caused by non-airline reasons such as weather.

What if the flight is delayed in advance?

It depends on the weather. Usually take off, unless the weather is particularly bad.

How to deal with flight delay compensation

First of all, you have to apply for the flight delay certificate at the local counter (which can be used as a certificate for the company to apply for or cancel the vacation), and it is ok to claim compensation from the airline!

What if the plane is delayed for two days in a row?

I'm telling you, it's hard to make compensation. Because of the weather, there is nothing anyone can do, and airlines also provide accommodation. This is the latest regulation of 17, you can refer to it.

How to compensate for the four-hour delay of the plane?

I really don't know the specific compensation standard. It was delayed a few days ago, nearly 1 hour. Finally, with everyone's efforts, 300 yuan was compensated. In addition, it depends on what caused the delay. If it is the weather, there is no compensation.

What should the flight attendants do if the flight is delayed?

When the passengers boarded the plane with excitement, they were suddenly told that they had to wait for a long time for various reasons. I believe there are few passengers who won't get angry and complain. This kind of mood is understandable. Even some passengers will have excessive behavior. At this time, what our flight attendants have to do is to provide high-quality and delicate services to passengers and relieve their excitement on the premise of ensuring the safety of the aircraft. When passengers are angry, the flight attendant smiles and hands over a delicious drink, perhaps their anger will be reduced by half; When passengers complain endlessly, the flight attendants will listen patiently and explain sincerely. Maybe they will understand us. When passengers refuse to get off the plane and make trouble for no reason, the flight attendants will take the initiative to help them from the passenger's point of view, and may be moved by our true feelings. Flight delay is something that everyone doesn't want to encounter, but when we encounter it, we can't avoid the excitement of passengers. We can only face it positively and win the understanding of passengers with our patient service and sincere smile. I remember a flight. Due to the weather, the departure time of the plane was undecided, so the captain decided to let the passengers get off the plane and have a rest. At first, the passengers were very cooperative, but at the instigation of some passengers, everyone stopped getting off the plane and asked not to take the luggage if they wanted to get off the plane. In the face of difficulties, each of our flight attendants did not escape. Everyone actively tried to help the passengers get their luggage off the plane one by one ... We were so tired that the passengers were moved by us and got all their luggage off the plane. When he got off the plane, he also said to us: "In fact, it is not easy for you to fly. We don't blame you. " Finally, all the passengers understood us. Through this flight delay, I really understand that only sincerity can get the understanding of passengers, and only warm and high-quality service can shorten the distance with passengers. We are willing to meet any challenge with the fullest mental outlook.

What should airlines do if they encounter flight delays?

1, wait for the flight to take off normally.

2. Apply for changing other flights.

Step 3 apply for a refund

When the flight is delayed or cancelled, the airline shall promptly inform the passengers of the flight delay or cancellation and make an explanation. When the flight is delayed or cancelled, passengers can ask for a transfer or refund.

If the flight is delayed or cancelled at the place of origin due to the airline's own reasons (engineering maintenance, transportation service, crew, company plan), the airline shall provide passengers with meals or accommodation services when necessary.

If the flight is delayed or cancelled at the origin due to weather, emergencies, air traffic control, security check and other non-airline reasons, the airline shall assist the passengers in arranging meals and accommodation at their own expense.

If the flight is delayed or cancelled at the stopover, the airline shall be responsible for providing accommodation services to the stopover passengers for whatever reason.

Airlines do not guarantee that their flight time is 100% according to the published flight schedule, and passengers should be aware of this when planning their itinerary. There are many reasons why the flight cannot arrive on time. Some of these situations are unpredictable, such as bad weather, air traffic control, military exercises, airport or runway closure, etc., which are beyond the control of airlines.

If the flight is delayed, try to find out the delay time. But remember, it is sometimes difficult for airlines to estimate the whole time at the beginning of the delay. In the so-called "spread delay", the delay time initially estimated by airlines can not fully predict its development. The weather forecast may get worse, and the mechanical problems may be more complicated than originally expected.

If the delay is due to weather or air traffic control, all flights may be delayed, and passengers or airlines cannot take off as soon as possible. Since an aircraft has to perform 3-5 flights every day, the punctuality of any flight will be related to the weather or flow control of several other routes, including the route area, except for the reasons of airline aircraft deployment. If the flight has mechanical failure or the incoming plane is delayed, passengers should try to arrange another flight as long as they don't have to pay the penalty for canceling the seat or pay the higher fare for changing the ticket. If passengers find another airline's flight, they can ask the original airline to sign the ticket to the new airline.

If the flight is cancelled, most airlines will rebook passengers on the earliest flight that they can reach their destination, as long as there are extra seats, and there is no extra charge. If it is determined that the delay is long and another airline has vacancies, passengers can ask the original airline to sign the ticket to the new airline. However, it is not easy to find extra seats, especially during holidays or rush hours.

What should I do if the weather causes the plane to delay the next flight?

Neither airline will be responsible for you,

For example, if your first flight is delayed and your second flight can't board on time, the two companies will kick the ball. One said, we are just late and will not be responsible for your next flight.

The second said that we took off normally and the first flight was delayed.

In another case, the second flight is cancelled, advanced to 10 or postponed to the next flight, which is similar to the common practice adopted by airlines for profit.

At this time, you have the right to refund the ticket in full or change it for free.

So, as long as the first one is not too late, there is no problem.

The first flight takes off at 8 o'clock, and there is little chance of delay.

If it is late, it can only be changed temporarily.

However, early airlines would let flying planes fly out first.

The delay in the early flight means that all segments of the plane are delayed within one day.

The ticket is not insured against delay, but what if the plane is delayed?

Generally speaking, airlines will give some compensation or free accommodation for the delay of the plane, so as long as there is no big loss, don't worry so much.