Which department does 12345 belong to?

12345 belongs to the mayor's hotline, also known as the citizen's hotline, and is the government's convenience hotline. 12345 Main acceptance:

1. Consulting policies and regulations on the responsibilities, procedures, administrative examination and approval, administrative acceptance and investment attraction of government departments and staff;

2 opinions and suggestions on urban reform and opening up, economic construction, urban construction and management;

3, labor security, medical services, education, safety and other social life needs to be solved by the government;

4. Ask the government to coordinate and solve the production, operation and development environment of enterprises;

5. Criticism and complaints against government departments and their staff;

6. Provide comprehensive information inquiry services such as transportation, weather forecast, legal consultation, tourism and catering, life service, ticket inquiry and charitable donation. 12345 the citizen hotline is managed by the general office of the municipal government.

12345 is a service hotline set up by people's governments at all levels, and the people also call it the mayor's hotline. 12345 is mainly responsible for answering the phone, transferring, supervising and paying a return visit when people encounter various livelihood problems. It is a bridge between the people and people's governments at all levels, and has played an active role in solving some urgent and difficult problems of the people.

Responsibilities of 12345:

1, publicize the principles and policies of the party and the government, reflect social conditions and public opinion, and assist leaders in dealing with social hot and difficult issues.

2, responsible for accepting the masses' criticisms, opinions, suggestions and demands on government work, reflecting important social problems and major emergencies.

3, responsible for accepting, coordinating and solving the difficulties and problems encountered by the masses in daily life.

4, the city's counties (autonomous counties, cities) people's government, municipal government departments and public service units and other public telephone work inspection, supervision and guidance.

5, responsible for the construction and development of the mayor's public telephone network.

6, responsible for the mayor's mailbox work and letters from the masses.

Legal basis: Administrative Supervision Law of the People's Republic of China.

Article 6

Supervision should rely on the masses. The supervisory organ shall establish a reporting system, and citizens, legal persons or other organizations shall have the right to complain or report to the supervisory organ about acts of any state administrative organ, its civil servants and other personnel appointed by the state administrative organ that violate administrative discipline. The supervisory organ shall accept the report and investigate and handle it according to law; If the real name is reported, the result shall be replied.

The supervisory organ shall keep confidential the matters reported, the acceptance of the report and the information related to the informant, and protect the lawful rights and interests of the informant. Specific measures shall be formulated by the State Council.

Article 7

The State Council supervisory organs are in charge of national supervision.

The supervisory organs of local people's governments at or above the county level are responsible for the supervisory work within their respective administrative areas, and are responsible for and report their work to the people's governments at the same level and the supervisory organs at the next higher level, with the supervisory business mainly being the supervisory organs at the next higher level.

Article 15

The State Council supervisory organs shall supervise the following organs and personnel:

(a) the State Council departments and their civil servants;

(2) Other personnel appointed by various departments in the State Council and the State Council;

(3) People's governments of provinces, autonomous regions and municipalities directly under the Central Government and their leading personnel.