Is it valid to select "Reservation Delivery" and remarks when ordering takeout? Why do merchants and riders often choose to ignore it?

Remarks are valid. When you confirm the order, there will be a specified delivery time, and the rider will deliver the goods within the specified time. However, if the merchant delivers food slowly or in special weather, the platform has the right to extend the delivery time by 5- 10 minutes.

How do consumers defend their rights?

First, take photos first, and take pictures of the overall situation of the takeaway as evidence. If you can take a video, you'd better take a video and keep the purchased goods well.

Second, call the merchants and take-away platforms to reflect the situation and report to total recall. Under normal circumstances, the takeaway platform will take the initiative to deal with it. If the takeaway platform gives compensation, it will accept compensation first.

3. Call 123 15 consumer complaint hotline or download 123 15 software to make a complaint, or call 1233 1 US Food and Drug Administration to make a complaint.

Fourth, consumers who eat food that does not meet food safety standards can claim compensation from the operators or producers. The producers and operators who receive the consumer's claim for compensation shall implement the responsibility system of first receiving, pay first, and shall not shirk.