12345 processing flow

The process of "12345 processing" is as follows:

1, call registration, recording the name, unit, contact number, call time and content of the caller; Answer the caller immediately if there is a clear policy; Telephone feedback, we should give feedback at any time on the handling of major and urgent problems.

2. If the organizer exceeds the processing time limit, the mayor's public telephone duty room shall promptly conduct written supervision and reply within a time limit; Regularly report the problems assigned by the masses and the replies of the organizer.

3, telephone records, assigned reply records, meeting materials, leadership instructions and other valuable materials should be filed in time.

I introduction of hotline 12345

12345 government service convenience hotline (hereinafter referred to as 12345 hotline) refers to the public service platform established by local municipal people's governments, which consists of telephone 12345, mayor's mailbox, SMS, mobile phone client, Weibo, WeChat, etc. , providing "7×24 hours" all-weather manual service.

Hotline 12345 can improve the service level for the people, promote administration according to law, innovate social governance, and safeguard the legitimate rights and interests of natural persons, legal persons and other organizations.

Second, the convenience service hotline

Call110; Medical emergency telephone120; Urban management hotline12319; Food and drug complaint reporting telephone number12331; Consumer complaint hotline12315; Safety production report and complaint telephone number12350; Enterprise reporting and complaint service station12345; Weather forecast enquiry hotline12121; Transport service supervision telephone number 12328, etc.

Three. Introduction of hotline 123 15

The national 123 15 internet platform was officially launched on March 20 17. This is another important measure to promote "Internet+government services", which indicates that the consumer rights protection work of China's industrial and commercial and market supervision departments has entered the internet plus era.