Xingtai expressway 24-hour consultation telephone

Hebei Expressway Customer Service Tel: 96 122.

In order to continuously meet the public's growing demand for 12328/96 122 customer service telephone, and fully enjoy the convenient and efficient service brought by intelligence, the bureau recently directed the dispatching center to upgrade the 12328/96 122 customer service system, and the intelligent robot's "call-free" function was officially implemented. The application of intelligent robot customer service in 12328 transportation service supervision telephone system is the first case in China.

Intelligent robot customer service system is based on big data deep mining technology and neural network technology, and according to the design principle of "free communication+intelligent guidance", it effectively integrates the traffic business of 12328 and the highway business of 96 122, and supports free communication and free switching between the two systems.

According to the user's intention, the corresponding business domain information is directly given, so as to realize automatic public speech recognition and free man-machine communication, and let users obtain related services in the shortest time. Citizens can call 12328 traffic service supervision telephone number or 96 122 high-speed service telephone number, and only need to inform the relevant requirements, such as whether the XX toll station is open, the smell inside the taxi, the number of the XX traffic bureau, etc.

Robot customer service will judge the areas that users need according to their voices and provide relevant services intelligently. The system can provide users with information consultation, complaints and suggestions in the fields of urban passenger transport, road transport, waterway transport and expressway business, as well as related services such as expressway condition inquiry, toll station status inquiry and nearby high-speed inquiry.

The introduction of intelligent robot's "free call" function has improved the intelligent level of 12328/96 122 customer service system and made users feel more efficient, convenient and friendly service. At the same time, the work pressure of manual customer service in provincial centers and sub-centers in various cities has been reduced, and the service quality and efficiency have been improved.

Extended data:

Hebei high-speed telephone is as follows:

The national unified telephone number for high-speed rescue consultation is12122;

Hebei province expressway 24-hour consultation service hotline: (0311) 96122;

Hebei Expressway Travel Information Service Network was put into operation on February 9, 20 13, which mainly provides the public with real-time high-speed road information, travel path planning, travel guide, traffic weather, high-speed service and other information query and personalized services.

After realizing the double-line access between China Telecom and China Unicom, when users from different operators visit websites, the websites directly jump to the corresponding operator lines, which greatly improves the website access speed and operation stability. Especially in bad weather or holidays, it increases the number of simultaneous visits that the website can tolerate, which is helpful for users to quickly obtain road information and route inquiry.