Front desk job description

Front Desk Job Description 1 Job Name: Front Desk

Direct supervisor: administrative manager (1)

Direct reports: None

Job responsibilities:

1. Responsible for telephone transfer;

2. Responsible for reception at the front desk and visiting reception;

3. Send and receive company letters, express delivery, etc. And make monthly settlement;

4. Keep the front desk clean and sanitary, and maintain the good image of the company;

5. Visiting guests and company employees go out to book taxis;

6. Update the company's internal address book regularly;

7. Cleaning and sorting of the copier room;

8. Supervise and follow up the cleaning work of the company;

9. Order and manage the company's drinking water;

10. 100% Complete other work required by the company or delivered by the superior.

Working standards:

1. Telephone transfer is timely and correct, and the transfer is answered within 3 tones;

2. Receive visitors warmly and thoughtfully;

3. Letters and express delivery are accurate and timely, and express delivery is made every morning 1 1 and afternoon 15:30;

4. Clean the front desk every day to ensure the cleanliness of the front desk position and ensure the good image of the company;

5. Book a taxi for the guests in time and accurately;

6. When there are changes in personnel and extensions, update the company address book in time and send it to all employees of the company. Please ask the supervisor to check the correctness of the changes before sending;

7. Check the drinking water every day. If the inventory is less than 5 barrels, arrange the water delivery company to deliver water in time;

Postal administration

1, which has the right to supervise and decide on incoming calls and visits;

2. The right to suggest working system or process standards;

3. Have the right to complain about the fault and dereliction of duty of the superior supervisor;

Key performance indicators

Answer the phone in time (within 3 tones, answer it in time and transfer it in time)

Tourist reception satisfaction exceeds 90%

The correct rate of sending and receiving letters and express delivery is 100%

Timeliness of work completion

employee satisfaction

job requirement

1. Education: High school or above.

2. Major: unlimited, able to skillfully use office automation software.

3. Training experience: those who have received reception or etiquette training are preferred.

4. Experience: 1 year or above working experience as a receptionist and clerk.

5. Skills: Skilled in using office automation and office equipment, with good language and writing skills.

6. Ability: verbal and written expression ability, coordination ability and execution ability.

7. Other requirements: female, height 155cm or above, between 20 and 30 years old, good image and temperament, sweet voice and standard Mandarin.

Cheerful personality, careful work, a sense of responsibility, strong pressure resistance, good sense of service, generous behavior at home and abroad, polite, kind-hearted, warm and thoughtful.

Conditions of use

1, time characteristics: every Monday to Friday from 9: 00 to 18: 00.

2. Working environment: office

3. Use tools and equipment: office equipment such as computers.

4. Document basis: various systems of the company.

I promise:

Strictly follow the above contents.

Signature:

Date:

Front Desk Job Description 2 Front Desk

The front desk is responsible for answering the front desk service hotline and transferring calls, making telephone consultation, carefully recording important matters and conveying them to relevant personnel without omission or delay.

Front desk job responsibilities

1. Answer the phone immediately after it rings, take the initiative to say hello, and quote the company name;

2. Use standard expressions, such as "Hello", "Please wait a moment", "Sorry, he is not in right now", "Can I leave your contact information" and so on.

3. Take the initiative to help the caller answer the relevant content. If the other party needs to be transferred to other departments, it should be transferred immediately;

4. If you need to hang up, wait for the caller to hang up before hanging up;

5. If there is a phone call that needs to be answered by the leader, you need to ask the other party in advance. Under normal circumstances, it is not allowed to transfer the call directly to the general manager's office. If you have any questions, please go to the office to find the relevant person in charge.

Front desk work requirements

1, technical secondary school degree or above in secretarial or management related major is preferred;

2. Ensure efficient and accurate service for guests;

3. Strong communication and coordination skills. Good discipline, teamwork and innovative service spirit;

4. Work hard, have a strong sense of responsibility, be honest and stick to principles;

5, height 160cm or more, cheerful and generous personality, regular facial features, sweet voice, good image temperament, affinity and good service consciousness;

6. Palm has good writing and language skills;

7. Front desk and related work experience is preferred.

Front desk key skills

Professional ability

Office software answers the phone

Personal ability

Good image service in interpersonal communication

Front desk promotion space

Front Desk → Front Desk Manager/Executive Commissioner/Secretary → Executive Director

Overview of front desk salary

Fresh graduates ￥XX.00

1 year experience ￥XX.00

2 years experience ￥ 2,200.00

3 years experience ￥ 3,000.00

Front desk work content

1, responsible for answering the telephone of the company switchboard and receiving visitors;

2, responsible for sending and receiving faxes, express delivery, letters, etc. , and make corresponding records;

3. Responsible for employee attendance supervision, attendance data statistics and daily registration;

4. Responsible for employee travel ticket booking and hotel arrangement;

5. Be responsible for the production and distribution of employee business cards and badges;

6, responsible for paying utilities, telephone charges, etc.

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