Traditional Culture Encyclopedia - Hotel accommodation - The front desk of the hotel gave the wrong room card. How to explain it to the guests?
The front desk of the hotel gave the wrong room card. How to explain it to the guests?
Take the initiative to apologize.
Since there has been a mistake, the front office manager or even the store manager must personally apologize to the guests, ask them to understand, and give some discounts, concessions or compensation according to the hotel situation to minimize the impact. Only by taking the initiative can we solve things better.
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