What is the workflow of the hotel front desk?

Working date: check whether the work content of the morning shift is gfd, and standardize the work. A) Check the daily activity report carefully. B) Find out whether there is a VIP or hotel reception room for reservation or check-in. C) Understand the meeting information and check the number of meeting rooms. D) Read the log book carefully, find out what the last shift should do, and then sign it for approval. E) Check the key collection and return records of all departments. Sort the keys. F) Check the reservation status of the day and enter the reservation into the computer to find out the reservation status in recent days. G) check the room status to ensure that the room status is correct. H) Check the guests leaving the hotel that day and notify the cashier. I) Issue meal vouchers to breakfast guests according to the guest list. J) Confirm that the hotel guest and room price information is complete and correctly entered into the computer. K) If the guest changes rooms, confirm that HSKP has been informed and the computer information has been changed. Take back the key and issue a notice to change rooms.

L) Whether the call-up time requested by the guest has been notified to the switchboard m) Hand over the call to the middle shift colleagues orally and in writing, and get in touch with the next shift at any time. Handover: successor: check whether the middle shift workers work in gfd and standardize their posts. A) Check the daily activity report carefully. B) Understand the meeting information and check the number of rooms used for the meeting. C) oral and written handover. D) Check the key records of all departments. E) arrange reservations. And estimate the situation of selling the house on the same day f) check the room state to ensure that the room state is correct g) issue meal coupons according to the guests staying in the store, and determine the number of people who will eat the next day, and place an order h) confirm that the information of the guests staying in the store and the house price have been completely and correctly entered into the computer I) If a guest changes rooms, confirm that HSKP has been informed and the computer information has been changed. Take back the key and send out the notice of room change j) whether the call-up time required by the switchboard guest has been notified k) hand over the unfinished business of the next shift; L) Contact the next colleague at any time: Successor: Check whether the night shift work is done ※ Check gfd and standardize the post a) Carefully check the daily activity report b) Understand the meeting information and check the number of rooms used for the meeting c) Hand over the key records of each department orally and in writing d) Arrange reservations. And estimate the situation of selling houses that day. F) Check the rooms without meal vouchers and fill them up. G) Confirm that the information of in-house guests is complete and input into the computer correctly. H) If the guest changes rooms, confirm that HSKP has been informed and the computer information has been changed. Get the key back and send a room change notice I) whether to inform the switchboard of the wake-up time requested by the guest j) sort out the reservation record of the day and understand the situation of selling the house the next day.